Alpine Dog Co. Reviews 

639
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fantastic quality and durability of the products, often highlighting the top-tier craftsmanship and customizable options. Many people appreciate the quick turnaround from ordering to delivery, even with personalization. Reviewers also frequently commend the excellent customer service for its helpfulness and prompt resolution of initial issues. However, some customers also noted issues with their orders, such as receiving incorrect or missing items. A few other people also felt that sizing guides were inaccurate, leading to products that didn't fit. Additionally, some reviewers experienced difficulties with customer service follow-up, mentioning delays in receiving replacements or answers to their questions.

What people talk about most

Product

Consumers find product quality to be exceptional, with many praising the durability and robust construction... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are well-built,... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the speed... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting the speed and efficiency of... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as fantastic, amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently discovered Alpine Dog Co. on Instagram and 3 orders later.. my spouse and I couldn't be any more happy! The communication is on point, the products are fantastic quality, turnover from orde... See more

Rated 5 out of 5 stars

This is my third order from Alpine Dog Co. I’ve purchased 3 of the 2” collars and they’re all stunning, I’ve also purchased 2 of the tacti leashes & 1 terrain harness. All excellent quality. I will sa... See more

Rated 5 out of 5 stars

Alpine dog equipment is top notch I am a repeat buyer because of my satisfaction with my past purchases I do just shop sales because of the shipping cost involved for U.S. residents

Rated 5 out of 5 stars

I originally ordered the wrong size collar and realized as soon as confirmation came through. I reached out via IG & email, Alpine responded quickly on both and was able to rectify my error without is... See more


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Durable, quality K9 Tactical gear that transitions to everyday wear for big dogs and dogs big in spirit.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

639 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(639)

214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It was rather a long process to get

It was rather a long process to get mine but it finally arrived. It does oddly , provide me much more control just having the harness on her. She is a young large mastiff and can really pull me off my feet. I am a bit mystified by all the clips though. It has taken some time to get the fit correct, mostly because it’s new and a little stiff. I am not sure how snug I am supposed to have it but it looks great and seems to make her calmer in a walk.sorry it took so long to write this but I wanted to try it out a bit first. I do feel more confident now that I have tested it to control her bolting towards people she wants to visit with. I can confidently tell you I am pleased with this purchase. Thanks for your help Natasha!!

January 6, 2026
Rated 5 out of 5 stars

Trainer’s review

As a dog trainer and owner this is easily my favourite brand of K9 gear! I absolutely love the 2” collars with the tacti leash combo. I’ve gotten so many of my friends and clients to switch to them and i only hear good things about their experience as well! However I’d love it if the slip lead stopper could be built in a way that doesn’t slip up and start to loosen with movement as it’s something I love to utilize during specific sessions. I love to be able to support a Canadian owned business <3 and hope I can continue to do so!

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Go ahead buy the collar …

Oshi has the most unique, one a of a kind collar collection . Not only are they strong and durable , but they’ll customize it exactly how you want it too . Alpine dog co. goes above and beyond for their customers and as well as their dogs . 10/10 HIGHLY RECOMMEND ⭐️⭐️⭐️⭐️⭐️

January 19, 2026
Rated 5 out of 5 stars

I recently discovered Alpine Dog Co...

I recently discovered Alpine Dog Co. on Instagram and 3 orders later.. my spouse and I couldn't be any more happy! The communication is on point, the products are fantastic quality, turnover from ordering to delivery is quick, and I'm proud to have our dogs living their best lives in their new gear.

January 10, 2026
Rated 5 out of 5 stars

Great martingale

Second purchase of the same collar, for my growing mastif. No complaints, great quality product, super fast deliver and good follow up ☺️💜

January 12, 2026
Rated 5 out of 5 stars

Top Shelf Customer Service!!

When I first received my order, there were a couple of errors with embroidery, one harness was the wrong size, and one leash was missing. I reached out to customer service and they not only responded to me within an HOUR of my email, but rectified the issue THE SAME DAY and had the replacement custom collar, patch, and missing leash sent express to me, with no cost to myself. I wasn't able to get a replacement harness in the proper size, as it was now out of stock (out of anyone's control at this point), but they sent me a return label and full refund for the wrong one. They placed me on a personal mailing list for when the proper size returns in stock or otherwise one becomes available. The responses were thoughtful and sincere--I truly felt valued not only as a customer, but as an individual. They also sent me a bonus slip lead as an apology for the trouble. One of the BEST experiences I have ever had with customer service. Fast, personable, and caring!! Thank you Alpine Dog Co.! I'll definitely be referring to others!

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Ordered during their Boxing Day sales.
A very polite lady called me explaining they had sold out of an item that I purchased and offered a solution that was very pleasing and was promptly shipped. The items I received are all great quality and look great on our girl.
It was so refreshing to receive personal customer service rather than just an email.

December 27, 2025
Rated 5 out of 5 stars

10/10 Recommend!

I've gotten a total 4 collars from Alpine Dog Co. - all at different times. The quality and cost keeps me and the dogs coming back for more. Would highly recommend.

December 28, 2025

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