The delivery was fast, but I am not satisfied with the product quality. Materials the sandals are made have a strong chemical smell. They are too tight and I am struggling putting my feet inside... See more
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The store staff's response speed is very fast and very efficient. The shipping was fast and the prices are reasonable. For me, the purchasing experience is very good.
My item was not delivered. I don't think that was Alpinstore's fault, but the problem was compounded by the fact that it is very difficult to contact these people. Emails come from "noreply;" there... See more
Company replied
I put 5 stars because Alpinstore is a great resource. However I would be tempted to put 3 stars. If you live in the US, be aware that there are heavy custom fees, and I wished that Alpinstore had in... See more
Company details
About ALPINSTORE
Written by the company
📍 Basés à Sillingy (74), au cœur des Alpes, nous sommes passionnés d’Outdoor et spécialistes de la vente en ligne de matériel pour les amoureux de la nature.
🎯 Chez nous, tu retrouves 4 univers pour t’équiper toute l’année :
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Sports d’hiver : Ski, snowboard, raquettes, sécurité en montagne ❄️
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Sports d’été : Alpinisme, trail, trekking, escalade 🏞️
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Chaussures : Trail, running, rando, après-ski, et plus encore 👟
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Textile technique : Pour le ski, la rando, le trail, l’escalade… avec style et performance 👕
🚚 Livraison rapide en France et à l’international, en express ou en standard.
🌱 Engagés pour les vraies natures, on te propose plus de 8000 références éco-friendly, soigneusement sélectionnées pour allier performance et respect de la planète.
Contact info
180 RTE DES PRES ROLLIER, 74330, SILLINGY, France
- 0972306150
- support@alpinstore.com
- alpinstore.com
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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fast service
fast service, clear website, extensive product descriptions, e.g. color code provided
February 26, 2026
Evrething was ok
Evrething was ok. The seller was very serious and very professional! Greetings from Romania!
February 26, 2026
Very fast shipping
February 27, 2026
Great experience from the online…
Great experience from the online ordering to the shipping.
February 24, 2026
Bought Nitro TLS step ons
Bought Nitro TLS step ons, upsized by one size (uk8 to uk8.5) as recommended by Alpine. Boots fit perfectly. Delivered within a few days. Great service by AlpineStore.
February 24, 2026
The package arrived open
February 26, 2026
Reply from ALPINSTORE
Hello,
We are sorry to hear that your package arrived open.
Unfortunately, packages can sometimes be damaged during shipping. If an item is missing or damaged, please contact our customer service department, specifying your order number and, if possible, attaching photos of the package and the products received.
Our team will do everything possible to find a solution for you as quickly as possible.
Sincerely,
Bertrand
The items for sale said "in stock... but they're not.
The items for sale said "in stock or available". I ordered. More than a week later I am told there is one item awaiting re-stock from the manufacturer - which will occur by the end of the week. Two weeks later, I look back and the item is listed as available (in stock) for sale, yet my order is not filled. In 3 days, it will be one month since I ordered and I have received nothing, and the ski season is pretty much over.
February 6, 2026
Reply from ALPINSTORE
Hello,
We sincerely apologize for the delay and completely understand your disappointment, especially with the ski season drawing to a close.
Your order did indeed include an item that was being restocked by the manufacturer, which caused a delay in the overall processing of your order. Unfortunately, the delivery times provided by our suppliers can sometimes change, which explains this longer-than-expected wait.
To avoid further inconvenience, a proposal has been sent to you by email to resolve the situation and allow you to receive the available items as soon as possible.
Please check your email and get back to us so we can finalize the best solution for you.
Once again, we apologize for this inconvenience and thank you for your patience.
Sincerely,
Bertrand
Excellent price and delivery
Excellent price. Easy to use website and an efficient delivery.
February 25, 2026
you were fine and very easy to work…
you were fine and very easy to work with in america.... i ordered the wrong size but wore them to find that out, so i wont be able to return for the correct size. will still use you again because it was my mistake, not yours.
February 23, 2026
Fantastic purchase
February 19, 2026
It was very easy to order and than…
It was very easy to order and than trace my shipment.
February 17, 2026
Hidden charges
The order was just what I wanted but there was a delivery charge even though I spent £170 and when my UPS sent me their tracking number there was a customs charge of £77.18. One of the items was extra large and is too big but the other item e/l fits so I’m stuck with an oversized fleece that I’m not willing to try and return at further cost so will have to sell my self
February 20, 2026
Reply from ALPINSTORE
Hello,
Thank you for taking the time to share your experience.
Regarding customs and VAT charges applied by UPS, since January 1, 2021, the rules for importing to the United Kingdom have changed:
Orders under £135: Local VAT is paid directly when you place your order on our website. Only administrative fees may be charged by the carrier (approximately £5 with DPD and £11 with DHL).
Orders over £135: Local VAT must be paid to the carrier upon delivery, along with additional administrative fees (approximately £5 with DPD and £20 with UPS).
This information is detailed in our Terms and Conditions. During checkout, a message in the shopping cart also indicates that fees may apply depending on the country of delivery.
We understand, however, that these fees may be perceived as significant and sincerely regret any inconvenience caused.
Regarding the size of the fleece, we're sorry it didn't fit. Unfortunately, not all countries are eligible for free returns. We understand that international return shipping costs can discourage you from sending it back.
Please don't hesitate to contact us if you need anything else.
Sincerely,
Betrand
Easy service
Easy service, wonderfully fast shipping to the States, and I LOVE my boots! Formidable—merci!
February 16, 2026
I am very happy with the boots
I am very happy with the boots and I was happy the way my order was handled.
February 16, 2026
VERY FAST DELIVERY. 3 days.
VERY FAST DELIVERY. HIGH RECOMMENDATION. PRODUCT VERY QUALITY. 5 ⭐️ ⭐️⭐️⭐️⭐️👍
February 19, 2026
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