Purchased a pair of Black Crow Serpo skis at a rediculously good price. Shipped via UPS and delivered to the UK without any problem exactly seven days after placing the order. Customer service was ex... See more
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Very good pricing and very quick delivery. Things to watch (if you are in the UK) are the VAT on delivery, which is well explained on the web site, and a need to pay in euros, although the FX rate to... See more
I couldn't get what I wanted in the United States and I tried a couple of times even the corporate manufacturer took my order and then a couple of days later emailed me that they can't fulfill it. I o... See more
Items when ordered showed in stock and readily available and it transpired they weren't. I was going away on a three week long trip which I have now been on and returned over a week ago. I had cancel... See more
Company details
About ALPINSTORE
Written by the company
📍 Basés à Sillingy (74), au cœur des Alpes, nous sommes passionnés d’Outdoor et spécialistes de la vente en ligne de matériel pour les amoureux de la nature.
🎯 Chez nous, tu retrouves 4 univers pour t’équiper toute l’année :
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Sports d’hiver : Ski, snowboard, raquettes, sécurité en montagne ❄️
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Sports d’été : Alpinisme, trail, trekking, escalade 🏞️
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Chaussures : Trail, running, rando, après-ski, et plus encore 👟
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Textile technique : Pour le ski, la rando, le trail, l’escalade… avec style et performance 👕
🚚 Livraison rapide en France et à l’international, en express ou en standard.
🌱 Engagés pour les vraies natures, on te propose plus de 8000 références éco-friendly, soigneusement sélectionnées pour allier performance et respect de la planète.
Contact info
180 RTE DES PRES ROLLIER, 74330, SILLINGY, France
- 0972306150
- support@alpinstore.com
- alpinstore.com
4.4
Excellent
8K reviews
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Replied to 97% of negative reviews
Typically replies within 2 weeks
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The items for sale said "in stock... but they're not.
The items for sale said "in stock or available". I ordered. More than a week later I am told there is one item awaiting re-stock from the manufacturer - which will occur by the end of the week. Two weeks later, I look back and the item is listed as available (in stock) for sale, yet my order is not filled. In 3 days, it will be one month since I ordered and I have received nothing, and the ski season is pretty much over.
February 6, 2026
Reply from ALPINSTORE
Hello,
We sincerely apologize for the delay and completely understand your disappointment, especially with the ski season drawing to a close.
Your order did indeed include an item that was being restocked by the manufacturer, which caused a delay in the overall processing of your order. Unfortunately, the delivery times provided by our suppliers can sometimes change, which explains this longer-than-expected wait.
To avoid further inconvenience, a proposal has been sent to you by email to resolve the situation and allow you to receive the available items as soon as possible.
Please check your email and get back to us so we can finalize the best solution for you.
Once again, we apologize for this inconvenience and thank you for your patience.
Sincerely,
Bertrand
Excellent price and delivery
Excellent price. Easy to use website and an efficient delivery.
February 25, 2026
you were fine and very easy to work…
you were fine and very easy to work with in america.... i ordered the wrong size but wore them to find that out, so i wont be able to return for the correct size. will still use you again because it was my mistake, not yours.
February 23, 2026
Fantastic purchase
February 19, 2026
It was very easy to order and than…
It was very easy to order and than trace my shipment.
February 17, 2026
Hidden charges
The order was just what I wanted but there was a delivery charge even though I spent £170 and when my UPS sent me their tracking number there was a customs charge of £77.18. One of the items was extra large and is too big but the other item e/l fits so I’m stuck with an oversized fleece that I’m not willing to try and return at further cost so will have to sell my self
February 20, 2026
Reply from ALPINSTORE
Hello,
Thank you for taking the time to share your experience.
Regarding customs and VAT charges applied by UPS, since January 1, 2021, the rules for importing to the United Kingdom have changed:
Orders under £135: Local VAT is paid directly when you place your order on our website. Only administrative fees may be charged by the carrier (approximately £5 with DPD and £11 with DHL).
Orders over £135: Local VAT must be paid to the carrier upon delivery, along with additional administrative fees (approximately £5 with DPD and £20 with UPS).
This information is detailed in our Terms and Conditions. During checkout, a message in the shopping cart also indicates that fees may apply depending on the country of delivery.
We understand, however, that these fees may be perceived as significant and sincerely regret any inconvenience caused.
Regarding the size of the fleece, we're sorry it didn't fit. Unfortunately, not all countries are eligible for free returns. We understand that international return shipping costs can discourage you from sending it back.
Please don't hesitate to contact us if you need anything else.
Sincerely,
Betrand
Easy service
Easy service, wonderfully fast shipping to the States, and I LOVE my boots! Formidable—merci!
February 16, 2026
I am very happy with the boots
I am very happy with the boots and I was happy the way my order was handled.
February 16, 2026
VERY FAST DELIVERY. 3 days.
VERY FAST DELIVERY. HIGH RECOMMENDATION. PRODUCT VERY QUALITY. 5 ⭐️ ⭐️⭐️⭐️⭐️👍
February 19, 2026
Package was sent on the same day as…
Package was sent on the same day as delivery! Very happy with the service and product was great too :)
February 19, 2026
Black Crows ne respectez pas leur garantie.
Alpinstore était super, mais les skis Black Crows que j'ai achetés étaient de qualité médiocre. Ils ont commencé à se détériorer après seulement 25 heures d'utilisation et Black Crows refuse d'honorer la garantie. Tout d'abord, une grande partie de la queue s'est détachée sur l'un des skis, puis de plus petites parties des extrémités et des queues des deux skis. Je n'achèterai plus jamais de produits Black Crows et je conseillerai toujours à mes proches d'éviter d'acheter des skis et des produits Black Crows. Huit de mes amis ont déjà suivi mon conseil. Si une entreprise fabrique un produit, celui-ci doit être adapté à son usage et elle doit honorer sa garantie.
Alpinstore were great, but the Black Crows skis I bought, were manufactured to a substandard quality. They started to fall apart after just 25 hours of use and Black Crows won't honour the warranty. First a large section of the tail fell out on one, and subsequently smaller sections from the tips and tails of both skis. I would never buy any Black Crows product again and will always advise others to avoid buying Black Crows skis and products. 8 of my friends have already taken my advice. If a company makes a product, it should be fit for purpose and they should honour their warranty.
June 12, 2025
Reply from ALPINSTORE
Bonjour,
Nous sommes désolés d’apprendre les problèmes rencontrés avec vos skis et comprenons votre frustration, surtout après si peu d’utilisation.
Afin de pouvoir vous aider dans vos démarches et tenter de trouver une solution avec la marque, nous vous invitons à nous envoyer un e-mail contenant les éléments mentionnés ainsi que des photos des skis. Notre service client pourra alors prendre en charge votre demande auprès de la marque et vous accompagner dans le processus de garantie.
Nous restons à votre disposition pour vous assister et espérons pouvoir vous aider à résoudre ce problème rapidement.
Cordialement,
Bertrand
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