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Alps2Alps Reviews 2,303

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 836 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional, and polite staff. Many highlight the ease of booking and the reliability of the transfers, with drivers often being punctual and vehicles clean and comfortable. However, some people were dissatisfied with the delivery service, citing issues like late arrivals, drivers taking longer routes, or not having appropriate vehicle sizes. A few other people also felt that the booking process could be improved, mentioning difficulties with communication and coordination.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the punctuality, efficiency, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting the drivers' punctuality, professionalism,... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers praise punctual and... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. Many customers found the booking system easy to... See more

Location

Users describe ambiguous interactions with location. While some customers reported smooth journeys to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had requested a change in departure time. Driver arrived exactly as re -scheduled , friendly and cordial,and trip was smooth and pleasant, arriving at destination without delays. A bit of diff... See more

Company replied

Rated 5 out of 5 stars

Absolutely spot on service and price. Shared transfer from Geneva airport to Tignes. Driver kept in touch prior to collection. Organisation stayed in touch and answered all questions super quick. Phen... See more

Company replied

Rated 5 out of 5 stars

Excellent private transfer service for our family of eight between Geneva and Val Thorens at a very good price. Drivers very helpful providing water, croissants and comfort stops throughout the beau... See more

Company replied

Rated 5 out of 5 stars

Really easy and helpful private transfers from Geneva Airport to Les Arcs on our most recent ski holiday. Alps2Alps was reliable, prompt and very convenient, with WhatsApp messages informing us that o... See more

Company replied


Company details

  1. Transportation Service

About Alps2Alps

Written by the company

Welcome to Alps2Alps, the best ski transfer company around!

We make it our mission to provide simple and reliable ski transfers that won’t blow the holiday budget. Our professional drivers will meet you at your arrival airport and transport you to your ski destination safely and swiftly. Whether you’re on a journey from Geneva to Meribel, Lyon to Val-Thorens, Munich to Kitzbuhel or Innsbruck to Ischgl, our transfers cover all ski resorts in the French, Austrian, Italian and Swiss Alps, from major European airports. BOOK NOW

Our Low-Cost, Reliable Ski Transfer Service

A private transfer with Alps2Alps means all the comfort of a luxury, door to door transfer service at seriously competitive prices. If you want to get from plane to piste in the fastest time possible, with a reliable driver who you can trust, Alps2Alps are the ski transfer provider for you.

Affordable Midweek Ski Transfers

Travelling midweek could save you valuable time and money! A midweek transfer could cut your costs by up to a whopping 50%. Serious savings with minimal effort. Another benefit of travelling midweek is avoiding traffic and airport queues. Glide through departures and head straight for the slopes! get your quote

Wide range of options for your ski transfer

Traveling as a family? We’ll do our very best to make your journey as fuss-free as possible. Need a baby or booster seat? Just ask. Looking for extra space or a touch of luxury - choose from our wide range of vehicles

Alps2Alps app for customers

Download our app to track your transfer driver, view upcoming bookings and access amazing deals all from your phone!

Save with our loyalty scheme

Save up to 10% on each of your bookings by joining our loyalty system.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

6++ Stars for Corentin LABIN (Coco)

Corentin LABIN (Coco) was the nicest guy you could meet, couldn't have been more helpful.
Our youngest son was a little ill during the journey, Coco pulled over, had everything needed if someone is sick, made sure our son was fine before we drove on.
Legend.
6 Stars if there was that option.

April 9, 2026
Unprompted review
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Reply from Alps2Alps

Thank you so much for your amazing feedback! We’re truly delighted to hear about your experience with Corentin - he sounds like an absolute star ⭐

Rated 5 out of 5 stars

Smooth transfer

Lots of communication from the company and the driver Dmitrii. Return booked for 1 am arrived on time and sent a message to say he was ready . Smooth transfers in a clean car a very stress free way to end the holiday.

April 8, 2026
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Reply from Alps2Alps

Thank you for your wonderful feedback! We’re delighted to hear that communication was clear and consistent throughout your journey, and that everything ran smoothly — especially for an early morning transfer.

Rated 5 out of 5 stars

return

great driver, good car

March 30, 2026
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Reply from Alps2Alps

Thank you for your kind feedback! We’re glad to hear you had a great driver and enjoyed a comfortable vehicle. We hope to welcome you again on your next trip!

Rated 5 out of 5 stars

Very well organised company

Very well organised company, very accommodating. Very efficient communication Beforehand. I would recommend it!

April 8, 2026
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Reply from Alps2Alps

Thank you for your wonderful feedback. We truly appreciate your recommendation and hope to welcome you again on your next trip!

Rated 1 out of 5 stars

Nearly crashed and stolen property

Upon getting off our flight, we had arranged a transfer to our Ski resort via Alps2Alps, and we were so excited to get skiing. We were met by a very rude driver, who shouted at us multiple times because we were 'taking too long' loading our ski equipment, and evidently taking too long strapping in my one year old, as he aggressively pulled off as I was still strapping her in. Not only that, but after such a stressful journey and trying to get out of there as quick as possible, I left my jacket in his van, which he demanded I pay 100 euros to get back, and now this company are taking no responsibility for their driver stealing my property. I'm still waiting on a resolution 3 months later.
On the way back, we were met by 3 other drivers, one of which almost skidded off the road in the snow whilst overtaking on a blind corner. Let me remind you I have my one year old in the car.
They also purposefully took a longer route to avoid tolls, which meant one of my party almost missed their flight despite leaving in plenty of time. We filed complaints but didn't get any apology or reimbursement. Do not use this company if you value your property, or your life.

January 12, 2026
Unprompted review
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Reply from Alps2Alps

Thank you for taking the time to share your experience — and we are truly sorry for what you and your family went through.

Your case requires urgent attention and a full internal investigation. We would like to properly review this, including the drivers involved and the handling of your complaint.

Rated 5 out of 5 stars

We had a very pleasant journey from…

We had a very pleasant journey from Megeve to Geneva. The driver was punctual.

March 21, 2026
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Reply from Alps2Alps

Thank you for your kind feedback!
We’re glad to hear you had a pleasant journey from Megève to Geneva and that your driver was punctual.
We appreciate you choosing Alps2Alps and hope to welcome you again on your next trip!

Rated 5 out of 5 stars

Very good service from Alps2Alps

Very good service from Alps2Alps, I booked my ski hire, ski pass and transfers all in one place, managed to get a great deal and the added bonus of cashback as well. Highly recommended to give them a try.

March 15, 2026
Unprompted review
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Reply from Alps2Alps

Thank you for your fantastic feedback! We’re delighted to hear that you enjoyed the convenience of booking everything in one place and were able to take advantage of a great deal and cashback.

Rated 5 out of 5 stars

Excellent!

April 7, 2026
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Reply from Alps2Alps

Thank you for your feedback! We’re delighted to hear you had an excellent experience. We hope to welcome you again on your next trip!

Rated 5 out of 5 stars

Great service

Great, dependable service

April 5, 2026
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Reply from Alps2Alps

Thank you for your kind words! We’re glad to hear you found our service reliable and dependable. We look forward to welcoming you again on your next trip!

Rated 5 out of 5 stars

Booking was easy and service was great

Booking was easy and service was great. Driver was early and drove very carefully on the mountain roads.

April 3, 2026
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Reply from Alps2Alps

Thank you for your great feedback! We’re delighted to hear that the booking process was easy and that your driver was punctual and drove carefully on the mountain roads.

Rated 5 out of 5 stars

Excellent service

Perfect timing, easy to communicate with drivers, smooth journeys.

April 6, 2026
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Reply from Alps2Alps

Thank you for your kind feedback! We’re delighted to hear that everything ran smoothly and that communication with your driver was easy.

Rated 5 out of 5 stars

Driver very nice

Driver very nice
Nice and roomy car

April 5, 2026
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Reply from Alps2Alps

Thank you for your kind feedback! We’re glad to hear that you had a pleasant experience with your driver and that the vehicle was comfortable and spacious. We hope to welcome you again on your next trip!

Rated 5 out of 5 stars

good

Good! Recommend!

April 6, 2026
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Reply from Alps2Alps

Thank you for your feedback and recommendation! We’re glad you had a good experience and hope to welcome you again on your next trip!

Rated 5 out of 5 stars

Efficient, friendly and great price.

Good price, efficient and great service. Drivers both ways arrived ahead of time and communicated effectively. Both were friendly and helpful. Can recommend highly.

April 6, 2026
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Reply from Alps2Alps

Thank you for your wonderful feedback! We’re delighted to hear that you found our service efficient, good value, and reliable. It’s great to know our drivers were punctual, friendly, and kept you well informed throughout your journey.

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