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Alsford Reviews 1,832

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 451 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their exceptional helpfulness and efficiency, often going above and beyond to assist with orders and provide valuable advice. The delivery service is consistently praised for being on time, with many highlighting the politeness and helpfulness of the drivers who often accommodate specific requests. Reviewers also appreciate the quality of the products received and the ease of the online ordering process, making it a straightforward experience from start to finish. However, some customers experienced issues with delivery dates not matching initial expectations or with drivers not following specific instructions regarding call-ahead requests. A few people also noted concerns about the quality of some products upon arrival, including incorrect sizes, damage, or mold.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the helpfulness... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Product

Customers generally express satisfaction with the product quality, often describing materials as good,... See more

Order

Clients share positive opinions on order, with many reviewers finding the online ordering process easy and... See more

Service

Users describe positive interactions with service, consistently highlighting excellent, quick, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff make every effort to help source the right timber and are quick to refine cutting lists to save material and cost. They are quick to spot errors in an order and tactful when suggesting possible... See more

Rated 5 out of 5 stars

Good company, with quality products. Delivery date not what we wanted (stated within 2 days on the items, however checkout date was 5 days), but the delivery was perfect and the driver was really frie... See more

Rated 5 out of 5 stars

Very positive experience all round. Ordered the product online as the store could not match the price. Drop off could have been a problem, depending upon the vehicle type/size. My comments were accu... See more

Rated 5 out of 5 stars

Delivery arrived on the day that had been arranged. Driver was extremely helpfull and unloaded exactly where we wanted. Good quality materials, competitive prices, friendly staff. Can't ask for more.

Company replied

Company details

About Alsford

Written by the company

Alsford is your local Timber and Builders' Merchant, supplying timber, tools and building materials to Trade and DIY customers.

Alsford Timber Ltd

Bringing Knowledge and Expertise to Every Order

Alsford Timber Ltd has been around since 1882 and is now the largest independent Timber and Builders’ Merchant in South East England. With 19 branches across Kent, Surrey, London, East Sussex and West Sussex you can buy online to Click & Collect, place an online order for delivery, or shop in branch today. We deliver across London and the South East direct from your local branch to your door.

Your Local Branch

A Modern Business Steeped in History

We've spent over 140 years creating the Alsford brand you see today because, like you, we believe in building things to last. From humble beginnings selling fencing and timber in South West London, Alsford has grown to become the largest independent timber merchant in South East England. Today, we pride ourselves on our central database that allows customers and staff to see stock availability across the business in real-time.


Investors in People

You learn a lot in 140 plus years. Especially about people. We know that it's our team that makes us unique, and without them, nothing happens. So to us, Investor in People is more than just an award, it's a philosophy.


Products that Deliver

Alsford offers a wide range of high-quality building products from sawn timber to sheet materials, Alsford has what you need for your next project.


Timber Sheet Materials Special Offers Energy Essentials

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

placed order for collection

placed order for collection. went to collect a couple of hours later. Chao in shop helpful. went outside to find a chap which eventually I did. then he collected products. would have got 5 if had been ready for collection

May 21, 2026
Rated 5 out of 5 stars

Great transaction with Alsford

It was easy to order online and I was sent a confirmation email from my local branch. The delivery arrived as planned and the driver was kind and courteous. The fence panels I bought were excellent and at a great price.

May 20, 2026
Rated 5 out of 5 stars

Fast and efficient service and deluvery

Ordered with delivery scheduled for earliest daye showing as available. Shortly after placing I received a call saying they could delivery next day if that was preferred. That was great as allowed me to complete the job over the weekend.

May 21, 2026
Rated 5 out of 5 stars

My compliments are huge

The compliments to Alsford and the staff is huge. Lion at the beckenham branch was so incredibly helpful and saved the day helping me out regarding deliveries and moving timings to fit. He was so professional and personable and a laugh. Roped off with all the delivery drivers who has had the same upbeat attitude. Cant compliment you all more. Thank you.

May 19, 2026

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