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Alsford Reviews 1,764

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and efficiency, noting their efforts in sourcing materials, refining orders, and providing useful advice. The delivery service is frequently highlighted as prompt and reliable, with many appreciating the friendly and accommodating drivers. People also commend the quality and value of the products, as well as the ease of the online ordering process. However, some customers also noted issues with product quality, such as warped or damaged items, or incorrect sizes being delivered. A few other people also felt that communication regarding delivery times or order changes could be improved, and some experienced problems with the online payment system.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the prompt and efficient... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Consumers find service to be positive. Many reviewers praise the quick, efficient, and helpful service,... See more

Product

Reviewers mention positive feedback about the product, highlighting good quality and a great range of... See more

Order

Reviewers highlight positive aspects of order. Many customers found the online ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff make every effort to help source the right timber and are quick to refine cutting lists to save material and cost. They are quick to spot errors in an order and tactful when suggesting possible... See more

Rated 5 out of 5 stars

Superb service. Ordered decking boards, all of which were in great condition, no warping at all. Really pleased with the price and customer service. Delivery was on time and a friendly and helpful dri... See more

Rated 5 out of 5 stars

I ordered online,had a quick confirmation email response telling me date of delivery, delivered goods on the day between the stated hours by a cheerful and helpful driver. Would definitely use their s... See more

Rated 5 out of 5 stars

Delivery arrived on the day that had been arranged. Driver was extremely helpfull and unloaded exactly where we wanted. Good quality materials, competitive prices, friendly staff. Can't ask for more.

Company replied

Company details

About Alsford

Written by the company

Alsford is your local Timber and Builders' Merchant, supplying timber, tools and building materials to Trade and DIY customers.

Alsford Timber Ltd

Bringing Knowledge and Expertise to Every Order

Alsford Timber Ltd has been around since 1882 and is now the largest independent Timber and Builders’ Merchant in South East England. With 19 branches across Kent, Surrey, London, East Sussex and West Sussex you can buy online to Click & Collect, place an online order for delivery, or shop in branch today. We deliver across London and the South East direct from your local branch to your door.

Your Local Branch

A Modern Business Steeped in History

We've spent over 140 years creating the Alsford brand you see today because, like you, we believe in building things to last. From humble beginnings selling fencing and timber in South West London, Alsford has grown to become the largest independent timber merchant in South East England. Today, we pride ourselves on our central database that allows customers and staff to see stock availability across the business in real-time.


Investors in People

You learn a lot in 140 plus years. Especially about people. We know that it's our team that makes us unique, and without them, nothing happens. So to us, Investor in People is more than just an award, it's a philosophy.


Products that Deliver

Alsford offers a wide range of high-quality building products from sawn timber to sheet materials, Alsford has what you need for your next project.


Timber Sheet Materials Special Offers Energy Essentials

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 33% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

Easy to order

Easy to order, delivery staff very friendly and efficient. Did not receive confirmation of delivery.

April 23, 2026
Rated 5 out of 5 stars

Superb service

Superb service. Ordered decking boards, all of which were in great condition, no warping at all. Really pleased with the price and customer service. Delivery was on time and a friendly and helpful driver too.

April 12, 2026

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