Altcointrader Reviews 

169
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I am wring this review as a happy and satisfied client of Altcoin trader I am wring this review as a happy and satisfied client of Altcoin trader. Not once did i have a query that was never resolved... See more

Company replied

Rated 4 out of 5 stars

The support from the AltCoin team was immaculate, to be specific, Shakirah is a Queen and the rest of the team should treat her like one. She helped me nice and slow and made sure I got to the end ha... See more

Company replied

Rated 5 out of 5 stars

Good Day. I blocked my account from 3 unsuccessful attempts and I was panicking. I wrote an email immediately and the support team opened a ticket for me immediately. Within 2 hours my matter was reso... See more

Company replied

Rated 1 out of 5 stars

I have been trying to make a withdrawal for months now. Opened multiple tickets for assistance to no resolve. They ask you to answer silly questions then close the ticket without successfully assistin... See more

Company details

  1. Cryptocurrency Service

Written by the company

Secure easy crypto trading... for support queries please email support@altcointrader.co.za


Contact info

You should know

3.7

Average

TrustScore 3.5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(169)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks Altcoin!!!

Altough I struggle sometimes with quick action on withdrawals I rather take that cus the security that Altcoin implemented to safeguard our assets its much more important. Thanks Altcoin You r the Best

November 15, 2021
Unprompted review
Altcointrader logo

Reply from Altcointrader

Dear Murray

Thank you for your kind words. They are greatly appreciated and will be passed on to the team.

Kind regards AltCoinTrader Social Media Team

Rated 1 out of 5 stars

My account was blocked

My account was blocked, without a reason or warning. It is alos not the case that my password was typed in incorrectly!
Your phone lines are busy and I am yet to be able to login a day later!!!!
What the hell is going on?

October 28, 2021
Unprompted review
Rated 1 out of 5 stars

My experience with them been horrible…

My experience with them been horrible and full of frustrations. This company seems not to care about their customers at all and act like a scam.. Sometimes deposits are not credited, now I've withdrawn USDT via BEB-20 but it's been more than 5 hours and it's still stuck on processing.. BEB-20 only take less than 10 minutes to process. Been contacting them for hours and still no reply like it's really uncomfortable. Really not worth it. Save your money and go to other exchanges. They crushed my dreams. It's about time we report this Scam!

July 22, 2021
Unprompted review
Rated 1 out of 5 stars

My withdrawals just hangs in DATA…

My withdrawals just hangs in DATA heaven, then when I queried it, they blocked my email account. Then when I changed my email account, they told me my withdrawals are not possible because I changed my email. They seem to be very smart and professional scammers. Guys stay away, you are going to loose money. And you are going to run in circles trying to get some moneys back. Stay away. After all these years are there still no organizations in place to deal and look into corrupt and fraudulent websites like this ?

June 9, 2021
Unprompted review
Rated 1 out of 5 stars

I have been trading on the…altcointrader

I have been trading on the altcointrader platform for 3 years now.
I had an email change as my company name was changed so I have change my email on my app, I have also 2FA authentication for every time I long on and I have just tried to check how well the system works and tried to withdraw a small amount from my wallet, and they didn't allow me to saying I need to email them and contact altcoin support, I did email them ( using my new email address) they replied and said that they need a photo with me holding a piece of paper written altcointrader and the date and also state why I have changed my email, together with holding my I'd I need to send a photo
I have done that but was not good enough and it seems as if the are trying to mess me around, only thing was left is to hand them to my lawyer

April 9, 2021
Unprompted review
Rated 1 out of 5 stars

Its now 3 months they have really…

Its now 3 months they have really scammed me.
they gave out my details to other members.
They also requesting my new contact details even though i told them due to their error i was being harrased they now want my new details.
theres no assistance what so ever.
they stole my money

February 17, 2021
Unprompted review
Rated 1 out of 5 stars

Altcoin trader is a scam.

Altcoin trader is a scam.
They have blocked my account saying it was because it was linked to a fraudster.
Then they said Nedbank asked for the hold to be placed on the account.
After that they said before I received a third party deposit which they allocated for me
They can't unblock my account.
I asked them then why they allocated it and never reverse it.
Provide me with license number they say they unregulated in South Africa
I asked for a case number
They say I'm not corresponding
Because I want a letter from court authorising the hold.
The person is Richard from altcoin trader.
He is like robot
Can't assist
And they refuse to say anything else.
Others on WhatsApp never got their money's due to verification they don't want to verify the people but they taking their money.
This is a scam
They bank with Nedbank and standard bank.
Nedbank seems ok with them scamming people
Spoke with them
They say nothing they can do
Well what's new when do they ever do anything or know anything.
Stay away
Stay safe because when u want your money one day it's gonna be gone they eat everyone's money and give excuses.
Maybe because of covid they need our money's now

February 1, 2021
Unprompted review
Rated 1 out of 5 stars

Lies and false claims loss of coin and lacking support.

Well they say they have 24 hour support, total lies. My bank, capitec was supported with OZOW instant eft and had no issues until the capitec button was not there anymore. So i asked OZOW and they said altcointrader disabled support for a relatively large bank. I then asked altcointrader why? They said theyre working on it, this was several weeks ago. I then had to deposit funds via normal eft and my capitec features an Immediate payment function to any other account (although it does carry a fee) i use it but like now its 22:00 hours here and altcointrader will only credit my “immediate payment” possibly tomorrow after an angry email that i already sent, and them saying that its after hours. This website is a nice place to buy some crypto but they are full of excuses with regards to the lack of support after hours and the fact they only seem to process deposits when it suits them. Another issue is that they do as they please when it comes to cashing out. I had a problem with trx that took longer than 7days to get from this site to my wallet and also some xrp that took 3 days. I
Both of these currencies are known for high speed but not when altcointrader has the situation well out of or maybe even in their control. Be weary and careful using this site. I have been struggling with them for more than six months and it just keeps going. Its monopoly of a market and a lack of serious competition that has poor service delivery on the rise. Be careful, be weary and watch out for these guys. Their phone lines dont even work.

January 3, 2021
Unprompted review
Rated 4 out of 5 stars

Easy way to purchase crypto

Altcoin trader is easy to use and ive enjoyed using their platform for 2 years now. The only downside is they have high trading fees of 0.375% per trade. I wish they would become more competitive with their fees...

December 3, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look