Altibus.com Reviews 

21,644
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

8h30 Cluses - Flaine 21/07 Good driver, very smooth and let cars overtake (by parking temporarily). I would be willing to pay more for this ride (only 2€). Bon conducteur, conduite très douce, lai... See more

Company replied

Rated 5 out of 5 stars

C’est plus pratique d’acheter vos tickets à l’avance pour les trajets dans les Alpes françaises que d’acheter dans le bus. It’s much easier buying tickets online for journeys in the French Alps if th... See more

Company replied

Rated 5 out of 5 stars

We travelled with Altibus from Geneva to La Tania yesterday (1st February 2025). Despite a rock fall closing the roads and traffic chaos, the staff from Altibus were amazing. From the ladies... See more

Rated 1 out of 5 stars

Do not book this company when transferring from Val thorens France. Poorly organised and understaffed. Bad communication and no updates. Other providers were much more organised Alpine Travel and Bens... See more

Company replied

Company details

  1. Bus Ticket Agency

Written by the company

Premier guide de réservation de navettes vers les stations de montagne, Altibus.com propose des billets d'autocar au départ des aéroports (Genève et Lyon) et des gares de Savoie et Haute-Savoie vers plus de 80 stations des Alpes, été comme hiver. Bien plus qu’un site de réservation, Altibus.com est le guide de référence pour organiser vos trajets en bus vers les stations de montagne. Les + Altibus : places garanties, réservations flexibles et modifiables gratuitement, assurance annulation tout aléa, service client 6J/7 basé en Savoie. La plus grande offre de navettes vers les stations des Alpes, c'est sur www.altibus.com !

En un clic : votre billet de bus pour les stations de ski dans les Alpes & les Pyrénées

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

22K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(21,644)

219 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Val Thorens to Moutiers transfer

Easy to book and very fairly priced. If you need a transfer and don’t have tight time constraints it’s a very convenient option.

December 21, 2024
Altibus.com logo

Reply from Altibus.com

Hello, thank you for your feedback. See you soon in our mountains!
Altibus team

Rated 5 out of 5 stars

Good service

Easy to order

December 16, 2024
Altibus.com logo

Reply from Altibus.com

Hello, thank you for your feedback. See you soon in our mountains!
Altibus team

Rated 5 out of 5 stars

Excellente et punctualle

December 15, 2024
Altibus.com logo

Reply from Altibus.com

Bonjour, Nous vous remercions sincèrement pour votre commentaire positif. Nous sommes ravis de savoir que vous avez apprécié votre expérience avec nous.
Cordialement,
L'équipe ALTIBUS.COM

Rated 3 out of 5 stars

Many options

Many options, easy to navigate

The booking site can be better, and provide options like associate a booking with account, even if account was created after booking

December 14, 2024
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Reply from Altibus.com

Hello, thank you for your feedback. We have forwarded your comments to our IT teams.

See you soon in our mountains!

Altibus team

Rated 2 out of 5 stars

no bus from Geneva to Val Thorens

I wanted to book a bus transfer from Geneva to Val thorens on the 12th December. However, there’s no busses. All the services are either the next day or on Saturday. It’s the heart of the season prior to Christmas, the transfers should have been increased.

November 29, 2024
Unprompted review
Altibus.com logo

Reply from Altibus.com

Hello, thank you for your feedback.

Schedules and prices are set by the carriers, based on ridership in previous years. We have forwarded your feedback to the carrier in charge of this line.

Yours faithfully,

Altibus team

Rated 4 out of 5 stars

quick and easy to book

quick and easy to book, not all parts of all pages show in english when you select english as the language

October 31, 2024
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Reply from Altibus.com

Hello,
Thank you for your feedback. We have noted your comment about the English translations and will try to increase the number of translations per page.
Best regards,
The Altibus.com team

Rated 5 out of 5 stars

Easy to use

Easy to use, good prices and value for money.

October 27, 2024
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Reply from Altibus.com

Hello, thank you for your feedback. See you soon in our mountains!
Altibus team

Rated 4 out of 5 stars

Easy ,quick and competitive pricing

Easy to fill in Web based request form .Competitive prices ,far cheaper than some other companies for same routes

October 24, 2024
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Reply from Altibus.com

Hello, thank you for your feedback. See you soon in our mountains!
Altibus team

Rated 5 out of 5 stars

Easy online booking process.

Easy online booking process.

October 19, 2024
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Reply from Altibus.com

We appreciate you taking the time to share your positive experience. We're glad you found our online booking process easy to use.

See you soon in our mountains!

Altibus customer service team

Rated 5 out of 5 stars

Reliable

Always reliable. Quick and easy. I have used them regularly and never had a problem.

October 12, 2024
Altibus.com logo

Reply from Altibus.com

We appreciate your kind words and are thrilled to hear about your positive experiences. We strive to provide a reliable and convenient service for our customers.

See you soon in our mountains,

Altibus customer service team

Rated 4 out of 5 stars

Ticket purchase

Simple page to look for tickets

October 13, 2024
Altibus.com logo

Reply from Altibus.com

Hello, thank you for your feedback.

See you soon in our mountains!

Altibus team

Rated 5 out of 5 stars

Convenient and reliable

I have been booking Altibus a few times now, always with a good experience, convenient and reliable.

October 6, 2024
Altibus.com logo

Reply from Altibus.com

Hello, thank you for your feedback, as well as your ongoing trust!

See you soon in our mountains,
The Altibus team

Rated 5 out of 5 stars

Easy online purchase for bus tickets

Easy online purchase for bus tickets. Sbd also good and reliable bus service in La Plagne.

October 6, 2024
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Reply from Altibus.com

Hello, thank you for your feedback.

See you soon in our mountains!

Altibus team

Rated 5 out of 5 stars

Facile et comfortable

October 5, 2024
Altibus.com logo

Reply from Altibus.com

Bonjour, nous vous remercions pour votre retour. À bientôt dans nos montagnes !
Les équipes Altibus

Rated 5 out of 5 stars

Excellent and easy booking process

Excellent and easy booking process. 40 minutes longer than a taxi to Courchevel, but saved considerably on the cost.

October 4, 2024
Altibus.com logo

Reply from Altibus.com

Hello, thank you for your feedback. See you soon in our mountains!
Altibus team

Rated 4 out of 5 stars

I am from Australia and have booked a…

The Altibus have now added tickets from Moutiers to Val Thorens. It would be good if there was information on the site which explained when tickets would be available. The site was very easy to use. Good job!

September 24, 2024
Altibus.com logo

Reply from Altibus.com

Good Afternoon, if you need a route from/to Geneva, all the timetables is online, you can book it now. If you need a route from /to Moutiers, for the winter season, you have to wait the opening of the winter timetable to book it. That opening will be make between tomorrow and the middle of october, depending of the bus carrier.
But no stress, because there will be bus from Moutiers to Val Thorens each days on the winter season. You simply have to wait some days.
Best regards,
ALTIBUS.COM Teams

Rated 5 out of 5 stars

Friendly

Friendly, helpful and punctual

September 13, 2024
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Reply from Altibus.com

Hello, thank you for your feedback. See you soon in our mountains!
Altibus team

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