Altra Running Reviews 354

Bought two pairs, the second pair disintegrated after very little use. I tried to return them but they wouldn't accept them even though they were still under warranty. Avoid.

Shoes that cost £175 are defective, and customer service will not refund me, or reply to the many contact emails I have sent them. Terrible customer service, I will never buy Altra again. I am still trying!

Worst trainers ive tried so far. Stiff and uncomfortable. Terrible quality and to top it off some of their trainers are sent from Italy which makes sending them back much more of a hassle. Oh and you have to pay £12 to send them back. Tried Brooks trainers after and they are great.

I don't know where all those bad reviews come from. I sent them a complaint about a relatively minor fault of new shoes last night and got a full refund (+ I get to keep the shoes) in less than 12 hours!

Altrarunning.eu is the worst seller I have ever dealt with. I returned part of the order and had to fight for 3 months to get the amount of the return refunded, even threatening to press charges. You can verify that it's not just me on "Trustpilot". Regardless of the quality of the shoes, I wouldn't wish anyone to have to go through this experience. When ordering ALTRA shoes in the EU, I would recommend using a third-party provider.

Shoddy product and appalling customer service. My walking boots started coming apart after less than one month having gone for only three walks in them. When I complained I expected an instant refund or replacement as it is patently obvious that the boots weren't made to a high manufacturing standard, but instead I've been told that the defect was 'caused by use' so the warranty is void. I'd walked less than 50 miles/80km in them. Make that make sense.

Sadly it appears Altra are content to sell poor quality products that fall apart quickly. Save your money and shop elsewhere.

Got sent an defect shoes. It has been over a week now, no update or progress.
Absolutely abysmal customer service.

Website does not function properly when trying to initiate a return. Had to contact them via email and I will be waiting for a response. I tried to use the live chat link which is not working. I tried to post a review about a pair of shoes I like and that got sent back with an error report. And last but not least the 10% discount code they email ever single day doesn't work either. So all in all don't buy anything from them on their website. Hot trash!! One great pair of shoes I love though. So just buy from a real website that works or a store.

Buyer beware! Purchased shoes in November, they didn’t arrive In time as stated. I’ve contacted the company over 30 times they just kept saying they would refund me. Mid January they just ignored my email. Report to PayPal who have just got my refund mid February. Awful experience

A rather disappointing experience from a company known for producing good wide toe box shoes. It took them six days to fulfil my order, and the shoes were only dispatched after I followed up. Altra’s customer care via email was underwhelming, showing little empathy or concern about the delay. Their response was simply, "You can follow the status of your delivery and get additional information directly from the courier's website once it has departed."

As of now, I’ve yet to receive any updates from UPS regarding the status of my delivery. It's been a week since I placed the order, and I’m still in the dark about when my shoes will arrive.

It’s clear Altra could benefit from some competition. Hopefully, major brands will soon recognise that not everyone wants their toes squashed into a point.

I ordered shoes. Received a woman's shirt. Sent 10 emails for them to issue a Return Note. Parcel delivered to their warehouse (UPS proof) but they can't find it. They refuse to refund me.
An absolute shame.

DO NOT USE. Impossible to return goods. Requested a return, told to wait 3 days for the the request to be approved. Chased and told would have within hour. Now they are not responding to me via emails or their contact form and I’ve tried calling them and requesting an English call, told someone will call back. So far nothing

Like other reviewers have said, returning shoes ordered via their website is a nightmare. I am currently trying to return 2 pairs of shoes that don't fit. I opted for the "easy return" process on their website, where you're supposed to receive an rma number and returns label, plus some custom forms for outside EU orders, but I have received nothing. Have emailed them for the last 2 weeks repeatedly, but there has been absolute silence from their end. Soon the window for returns will be over, and I won't be able to return the shoes for a refund.
I will now have to try and get my money back from my bank via VISA Chargeback.

Terrible customer service, the size doesn't meet conventional sizes, I went to get an exchange and all sizes were sold out so I had no choice but to return. They charge you £13 for a return and then take an extra 20% off for VAT. In total I've lost £40 due to them not having stock. DO NOT USE!

Altra running’UK’ is in fact in Italy. Had I realised this I would have gone to a shop. When my trainers finally arrive they are small for a 6.5 so I return them following the written instructions carefully. This is not enough and now my parcel is stuck at customs. Altra Italy isn’t helping except to send downloads that are just titles. Now how do I get my refund?

I received a pair of Altra running shoes with EGO Max cushioning as a gift from a friend about a few months ago. These shoes have proven to be an excellent choice for me, particularly because I have wide feet and sensitive toes. The design and fit of Altra shoes cater specifically to individuals like myself, who require additional space in the toe box for comfort during runs.

Prior to using Altra, my experience with running was primarily barefoot, which limited my knowledge of various shoe brands and their offerings. However, after trying the Altra EGO Max shoes, I quickly recognized their benefits and found them to be highly suitable for my needs. This positive experience led me to purchase another pair of Altra shoes a few weeks ago.

In summary, my journey with Altra running shoes has been overwhelmingly positive, and I have no regrets about transitioning from barefoot running to utilizing these specialized footwear options.

The fit is alright, although they aren't as wide as they claim to be. Instead, the cover material tends to be very soft, too soft even, and although this can accommodate wider feet, it also makes one slip on the sole, which means your toes will be squashed.

The shoes don't last, and considering that, they are madly expensive. Weeks to months and a toe may poke through a hole, or a seam opens up, or worse, the entire shape of the shoe gives in / collapses, and leaves one with no support, slipping on overly soft rubbery soles.

The zero-drop sole would make sense, but the rubber material is so soft usually, that, because most of the body weight is carried on the heel of the foot, one constantly stands on a slope, facing slightly uphill. This can strain the achilles tendon immensely and is most unsuitable for running.

I have tried to contact Altra various times via their website. The customer service is appallingly rude and does not reply at all in most cases.

It's a nice concept, but overall, it's a terrible execution in every aspect that matters.

Great shoes, terrible, terrible, terrible, terrible customer service.

I use the Altra Escalante's, which are great shoes, but in trying different ones out, I returned a pair to them, and it literally took multiple months and many, many contact attempts to get my money back.

I would rate the shoes 5/5 and the customer service/company 0/5 if I could.

Very bad customer service. I ordered pair of Altra Olympus 6 shoes. The quality of the shoes was horrific. There were multiple loose threads but the worst part was poorly glued shoe soles. I contacted customer service and made complain about manufacturing fault. Customer service's replies were some copy pasted texts which did not answered my complaint. It took almost 4 weeks and ten emails before I got answered. Now I have to send the shoes back and wait for my money to be transferred back to my account.

I have big shoe size and it was very difficult to find that size of Altra Olympus 6. Now the whole process must be restarted because Altra won't send me new pair of Olympus 6.

Altra sends me shoes which are very poor quality. Then I have to fight with them about 4 weeks to have the right to return unused new shoes. Then send shoes back and wait for 3 weeks for my money. And then I can try to get new pair of them.

This has been a very bad joke. Never again.

I would leave zero stars if possible. I got my shoes in an appropriate time, but when it came to my refund, I'm still waiting. They said they returned my money over a month ago but I've yet to see it. I have contacted them several times and they keep telling me lies. Melissa continues to tell me she will get ahold of the returns department and get back with me but again, I'm still waiting. They got their shoes back that had never been worn. They simply didn't fit. They are thieves. Do not buy from this company!