altRx 

This company’s rating is unavailable due to a breach of our guidelines.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I went through the whole tedious intake process and selected tirzepitide. They shipped semaglutide. When I reached out about their mistake I was told that it was MY error, that semaglutide was wha... See more

Rated 1 out of 5 stars

Slow in advising you the status of your order. Finally order was shipping on Friday and was supposed to be overnight. Was delivered by UPS Monday at 4 pm. I immediately opened box and you can feel the... See more

Rated 1 out of 5 stars

FDA must shut these people down!! I was “approved “ online. I was charged prior to them telling me what was being sent. Upon receiving notification that meds were being mailed, I immediately supp... See more

Rated 1 out of 5 stars

I signed up using the link to their website from Instagram. They do a bait and switch. Advertise one website but then send you links to a completely different website and portal. None of the emails re... See more

Company details

  1. Weight Loss Service
  2. Health Consultant
  3. Medical Group
  4. Online Pharmacy
  5. Online Prescription Medication Vendor
  6. Wellness Program

About altRx

Written by the company

AltRx

PRECISION WEIGHT CARE

Schedule my free consult

At AltRx, we’re redefining what modern weight care looks like—combining clinical precision with a personalized, high-touch experience designed to fit your life, your goals, and your standards.

As a telehealth clinic focused on GLP-based therapies, we deliver medically guided weight-loss programs using extensively studied medications such as compounded GLP-1 and GLP-1/GIP. Every protocol is prescribed by U.S.-licensed, board-certified providers and fulfilled through accredited partner pharmacies—shipped directly to your door with full discretion and reliability.

A Dedicated Clinical Team, On Your Side

Your journey is guided by experienced medical professionals who actively manage your progress—adjusting dosing, timelines, and strategy to ensure consistent, optimized results.

Fully Customized Care Plans

No generic programs. AltRx builds structured, individualized protocols based on your body, response, lifestyle, and long-term objectives.

Seamless, Concierge-Level Experience

Transparent pricing, responsive communication, and a streamlined process remove friction so you can stay focused on results.

Start your next chapter with AltRx.

We are a LegitScript certified telemedicine pharmacy. Learn more

Schedule my free consult


Contact info

Breach of guidelines

All reviews

(469)

460 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I was also told that my price would…

I was also told that my price would remain at $129 then the next month they charged me $299 and won’t answer my continuous texts to them to find out why. I’m canceling with this company. Why can’t people just be freakin Honest! Please don’t sign up!!

May 2, 2026
Unprompted review
Rated 3 out of 5 stars

Fast shipping and discreet packaging

Fast shipping and discreet packaging. Everything inside was organized and the instructions for the weekly injections were very clear. I appreciate that I don't have to go to a pharmacy every month; it just shows up when I need it.

June 21, 2026
Unprompted review
Rated 1 out of 5 stars

Bad business practice

Signed up July 6, 2026 and was charged $149 instantly (shows as CAREVALIDATE), even though the site said no charge until prescribed. Then nothing: no receipt, no confirmation, no portal access, and password and login emails never arrived (my email was correct, checked all folders). No consultation, no prescription, no product. When I asked to cancel and refund, they replied with cheaper-plan offers and asked why I was leaving instead of confirming the refund. No product, no communication. Can’t recommend.

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

Altrx has a 149 a month membership fee …

Altrx has a 149 a month membership fee plus $ 144 for Tirzepatide which you don't find out until after putting in all your information. I read on trustpilot this side had several thousand reviews. Apparently fake reviews when I almost applied.

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company DO NOT USE !!!!!!

Terrible company DO NOT USE !!!!!!! They also triple the month cost when they state same price every month. On top of they refused to refund me 5 min after I made the order when I noticed. I'm a single mother they just took $200 without my permission .didn't even give me a review of what I was getting just charged me when I didn't know then told me they do not do refunds . How convenient. They will steal your money. On top of they send me emails and txt but can't find my account. Do not use I will never again !

July 6, 2026
Unprompted review
Rated 3 out of 5 stars

I was nervous about the 'telehealth'…

I was nervous about the 'telehealth' aspect, but the process was incredibly smooth. The health questionnaire was thorough but not overwhelming. I had my provider approval within 24 hours, and the kit arrived at my door four days later. Truly a hassle-free experience for someone with a busy schedule

June 22, 2026
Unprompted review
Rated 1 out of 5 stars

I would give zero stars if I could

I would give zero stars if I could. They advertised as price for life at 149.00 for Tirzepatide but charged me 299.00 the second month with no warning! They refused to refund and then didn't send my refill for weeks after they had been paid! Told me since I had requested a refund (that they refused) and then asked for my refill to be shipped immediately, that they were confused. I am still out 299.00 still no refill from them and am going through another provider.

July 5, 2026
Unprompted review
altRx logo

Reply from altRx

Hi Jamie,
We are truly sorry for the frustration and confusion regarding your monthly subscription pricing and the status of your refill delivery. Clear communication around billing and timely fulfilment is central to how we operate. We want to look into your order details and review your billing history directly. Could you please share your email and order ID so our care team can access your profile and reach out to assist you?

Rated 1 out of 5 stars

Unfortunately the reviews are true

Unfortunately the reviews are true. This company has misleading pricing. Despite confirming that my pricing would remain fixed for life they more than doubled the second month from 129 to 299. They refuse to remit a refund. They are alternatives. I suggest you use a different company which does not mislead customers as brazenly as altrx

July 5, 2026
Unprompted review
altRx logo

Reply from altRx

Hi Agostino,
We apologize for the confusion around your second month charge. We want to check what happened with your promo rate and review your account details directly. Please
send over your registered email and order ID so our care team can look up your file and get in touch with you.

Rated 1 out of 5 stars

I was under the understanding that I…

I was under the understanding that I would receive the 149$ shot however they are showing I was approved for the 89$ shot. I was taking .50 with another Dr and I let altRx know that I wanted to increase because I was waking hungry daily but they have me starting at .25. I have done my best to communicate with them and no luck.

July 5, 2026
Unprompted review
altRx logo

Reply from altRx

Hi Melanie,
We are really sorry to hear about the breakdown in communication regarding your dosage request and plan selection. Ensuring your care preferences and medical history are clearly reviewed by the clinical team is so important to us. If you could kindly share your registered email or your case ID, our care team can pull up your account and reach out directly to clarify this for you.

Rated 1 out of 5 stars

Bait and Switch pricing

Bait and Switch pricing. I was told the price would be $129 but was charged $299 the second month. I have screenshots of the ad and the invoice

May 6, 2026
Unprompted review
Rated 1 out of 5 stars

Once again Altrx advertises the $129…

Once again Altrx advertises the $129 for lifetime no matter the dose amount. So I’m two weeks in and haven’t noticed any difference so I request a higher dose. They tell me it’s now $149 now due to a price increase right after I ordered the first dose. I then telll them to cancel and they want to charge a $35.00 consultation fee for the provide, which has not even happened.

Don’t trust this company. I’m afraid they all do this. So frustrating and such a scam.

July 3, 2026
Unprompted review
altRx logo

Reply from altRx

Hi Tiffany,
We’re truly sorry to hear about your experience, and we appreciate you bringing this to our attention. Our pricing and fees are designed to be clear and transparent, and we want to make sure you feel confident in that. If you could kindly share your registered email and order ID, we’ll review your account details right away and reach out to assist you directly.

Rated 1 out of 5 stars

Their website is misleading about FDA…

Their website is misleading about FDA approval, which was the first red flag. They also clearly stated that my card would not be charged until my information had been reviewed by their medical team. That didn't happen. Less than 10 seconds after I clicked "Submit," my credit card was charged $780.

To make matters worse, the customer service number they provide (678-661-9377) isn't even a working phone number. I'm now trying to reach them by email before disputing the charge with my credit card company because, at this point, this feels like a scam.

I made this purchase for my husband, Michael Taylor, and the entire experience has been incredibly stressful. Based on what I've experienced so far, I would strongly recommend staying away unless you're prepared for a major headache.

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

I signed up under the $149 for life…

I signed up under the $149 for life option. I paid $149 the first month then they billed me $299 for the next month. They will not refund the difference even after sending a screenshot of the $149 for life ad. If you do decide to give them a try, Don't use your bank or credit card, use a prepaid card with only the $149 on it so they can't overcharge your account

June 25, 2026
Unprompted review
Rated 4 out of 5 stars

The weight loss results have been…

The weight loss results have been steady (12lbs in 2 months). I had a small question about my refill and it took about two days to hear back from support, but when they did reach out, they were very helpful and resolved it immediately. Definitely worth it for the price and convenience

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

I tried AltRX for a 1-month low-dose and stayed

I tried AltRX for a 1-month low-dose trial. Service was exceptional, and shipping swift and cold. Then I shopped around because of their price bump after month 1. I ended up back with AltRX because the replacement vendors (2) did not deliver a prescription. By then, adjusted pricing made it affordable, and now I have another perfect shipment. I especially appreciate the nurse practitioner who met with me to check in beyond the form.

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

HUGE ripoff

During assessment I informed them that I had hit a plateau on Semiglutide 2.5 and I wanted to try Trizepitide or nothing at all. They sent me a "starter dose" of Semiglutide. When I reached out to them they admitted they sent me the wrong medication but failed to make it right or even send me the dose of Semiglutide that I was on. This was only good for 1 shot, not 4 which I paid for. Sent complaint to BBB and they never responded to them.

June 1, 2026
Unprompted review
altRx logo

Reply from altRx

Hi Traci,
We’re very sorry for the frustration you experienced, and we appreciate you bringing this to our attention. Receiving an unexpected prescription after requesting tirzepatide, being short on your dosage, and having difficulty getting support is concerning, and we want to understand exactly what happened. We are here to listen and review your account details closely so the right steps can be taken. Could you kindly share your email and order ID, so our care team can look into your file and follow up with you directly?

Rated 1 out of 5 stars

Lesson learned- will not use them again

2nd month charged $299for Tirzepatide without my permission. Well, I thought I needed to fill their form out regarding how I was doing in order to get a price. They just went ahead with a refill and charged me for it. Also, there was not enough medication in the first bottle for 4 full doses! They ignored my emails. This 2nd bottle I’ll need to adjust the amounts to lower than prescribed.

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

Decptive

Alt RX took money from my account without authorization, then sent the wrong type of GLP med, and now will not refund. I have been working on this problem for several months. Deceptive practices.

May 15, 2026
Unprompted review
Rated 3 out of 5 stars

Fast shipping and discreet packaging

Fast shipping and discreet packaging. Everything inside was organized and the instructions for the weekly injections were very clear. I appreciate that I don't have to go to a pharmacy every month; it just shows up when I need it.

June 11, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look