I cancelled this company's services 11 months ago! Despite numerous requests to stop sending invoices, they continue to bombard me with bills during last 2 month (almost 7 months from cancelling... See more
Company replied
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See what reviewers are saying
We used the Altus Group to challenge our rates valuation. They were able to successfully reduced our rates bill, backdated to 2017, much to our delight. Throughout they were professional and our acc... See more
Company replied
Above and Beyond After being contacted by many firms, we were unsure who to trust to properly examine our company rates. We chose Altus Group and were impressed. We have not secured savings on all... See more
Company replied
We had some show houses and Altus Group managed to save us a great deal of money by communicating with Hunts DC directly, on our behalf. The information gathering was straightforward and we were inf... See more
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Company details
About Altus Group
Written by the company
As of the 1st January 2025, Altus Group’s property tax business has been acquired by Ryan, LLC. If you would like to leave feedback on the service you have received in relation to property tax after 1st January 2025, please do so on their Trustpilot page.
Altus Group is a leading provider of asset and fund intelligence for commercial real estate. We deliver intelligence as a service to our global client base through a connected platform of industry-leading technology, advanced analytics, and advisory services.
Trusted by the largest CRE leaders, our capabilities help commercial real estate investors, developers, lenders, and advisors manage risks and improve performance returns throughout the asset and fund lifecycle.
Altus Group is a global company headquartered in Toronto with approximately 1,900 employees across North America, EMEA and Asia Pacific. For more information about Altus (TSX: AIF) please visit altusgroup.com.
Contact info
Altus Group, Second floor, 74 Wigmore Street, W1U 2SQ, London, United Kingdom
- 0207 636 7347
- contact-us@altusgroup.com
- altusgroup.com
4.2
Great
618 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent experience
Louchelle Coertzen was great - clear questions, good communication, polite and professional.
January 15, 2024
Unprompted review
Reply from Altus Group
Hello David, Thank you for leaving the lovely review. We're proud that Louchelle was polite and professional with good communication.
Jacqueline
Christopher Dillon handled the…
Christopher Dillon handled the collection of tenure. Christopher made the whole process very easy and he was a pleasure to deal with.
January 15, 2024
Unprompted review
Reply from Altus Group
Hello and thank you for taking the time to leave a review of our services. Christopher will be pleased you thought he was a pleasure to deal with and made the process easy.
Jacqueline
Speedy Responses
Speedy response from Chloe Wood on any queries and organising everything relating to the collection of the tenure.
January 12, 2024
Unprompted review
Reply from Altus Group
Thank you for your review Mark. Its great you've found our service speedy and organised so far.
Jacqueline
laura
laura , was very good and walked me through the process , as i am not very good with computers :)
January 11, 2024
Unprompted review
Reply from Altus Group
Good afternoon Rob,
I'm happy that Laura was able to help. She will be thrilled with your feedback.
Jacqueline
Good communication and ease of…
Good communication and ease of documentation submission.
January 10, 2024
Unprompted review
Reply from Altus Group
Hi Alex,
We're glad that you have found our communication to be good and the document submission easy.
Thank you for your feedback.
Jacqueline
Very helpful on guiding through the gov…
Very helpful on guiding through the gov page.
January 10, 2024
Unprompted review
Reply from Altus Group
Thank you for this review Ping. Your feedback is very important to us.
Jacqueline
Louchelle gave a clear indication of…
Louchelle gave a clear indication of what was required and replied promptly to any queries.
January 9, 2024
Unprompted review
Reply from Altus Group
Thank you for your 5 star review Ivan. We're glad that your queries were replied to promptly and everything ws made clear by Louchelle.
Jacqueline
Louchelle was very professional and…
Louchelle was very professional and easy to liaise with in her requirements. Many thanks
January 8, 2024
Unprompted review
Reply from Altus Group
Hello James,
Thank you for reviewing our company and the service you have received by Louchelle. We are very grateful for your feedback.
Thanks
Jacqueline
I was very happy with the support given…
I was very happy with the support given by Eloise Jamieson with setting up the Government Gateway account to look into our rates bill.
January 3, 2024
Unprompted review
Reply from Altus Group
Thank you for your feedback. I'll be sure to pass it on to Eloise.
Jacqueline
Excellent service
Nathan, our onboarding was very quick in coming back to me ensuring that we get all the correct info.
December 20, 2023
Unprompted review
Reply from Altus Group
Hi Kevin, thanks so much for your 5-Star review. I'll ensure the feedback is passed on to Nathan!
Gavin
Fast efficient knowledge and polite!
December 19, 2023
Unprompted review
Reply from Altus Group
Amazing feedback. Thank you so much for giving us 5 stars!
Gavin
Very professional company
Very professional company, unlike many scammers in this field. Louchelle Coertzen did an amazing job communicating with us.
November 30, 2023
Unprompted review
Reply from Altus Group
Thank you very much for your five star review of our service. We appreciate your kind words.
I'll be sure to pass your feedback onto Louchelle.
Thanks
Jacqueline
Fast response by Nathan Jackson and…
Fast response by Nathan Jackson and very easy collection of tenure
December 12, 2023
Unprompted review
Reply from Altus Group
Thank you for this five star review Mrs Pitcher. I'm glad Nathan has made the collection of your tenure information very easy. we are grateful for your feedback.
Jacqueline
Altus - Great service from Joe
Having used Altus for a few years now they are still highly professional and very informative.
Joe who came to site was polite, professional, and extremely helpful. It is important that that as a business we stay up to date with all upcoming legislation and changes to business rates which Joe duly delivered.
December 7, 2023
Unprompted review
Reply from Altus Group
Thank you for your review Liam. Joe will be please to know he has made such a positive impression. I'm glad the service you have received so far has been professional, polite and informative.
We appreciate your feedback.
Jacqueline
Excellent service
Amy was very professional and helpful with her advice.
She was able to assist me in completing the Government Gateway registration (in record time:)).
Thank you Amy!
December 11, 2023
Unprompted review
Reply from Altus Group
Thank you for your feedback Andrea, its great that Amy was able to assist with the Govenment Gateway registration in record time.
Jacqueline
everything was quite straight forward…
everything was quite straight forward and guided through the steps.
November 28, 2023
Reply from Altus Group
Hello Andy, thank you for your feedback. I'm glad everything was straight forward for you.
Jacqueline
Thanks for all your help Louchelle
December 8, 2023
Unprompted review
Reply from Altus Group
Thank you for your review Robert. I'm glad Louchelle was so helpful.
Jacqueline
Excellent from the start…l
Excellent from the start… highly recommended.
Simon was very helpful right through the process.
Wouldn’t hesitate to contact him again.
January 7, 2023
Unprompted review
Reply from Altus Group
Hello Wayne, Thank you for your review and your faith in us to view us as highly recommended. I'm glad you found Simon so helpful, he will be made up with this feedback.
Jacqueline
Reply from Altus Group
Hello Takaaki, Thank you for leaving us this review. We're grateful for your feedback.
Jacqueline
Great Team
Great Team, Altus are very quick and professional to help with any queries that are sent their way. Special mention to Amy and Kyle for making the process so seamless!
December 5, 2023
Unprompted review
Reply from Altus Group
Thank you for your feedback Theo. It's great to hear that you've had such a possitive experience.
Jacqueline
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