Alura Reviews 

I cancelled my account and they are still charging me and they provide no customer service telephone number. Impossible to receive an email back. I either have to close my account or continue paying for a crap service I don't use.

Complete waste of money - broken software and highly inaccurate data.

I signed up for a 1-month trial of Alura, and it has been quite frustrating. The software is riddled with bugs. The "Product Research" tool constantly showed 0 results for massive Etsy niches.

Worse, when I checked my own shop's metrics, Alura's data was wildly inaccurate. Therefore, I cannot trust other shops data would be accurate.

Notice on Alura dashboard I could click to try the new dashboard and it just hung up and was spinning. It would never load to the new dashboard.

Disappointed.

Edited: On 6/26/26 I went into my account to close it. I am not able to. A notice says I need to delete my workspace first. I get an error when trying to do so. One is also not allowed to delete your own billing card from the system. What an extremely poor system. I did send them an email to resolve this and will update.

An extremely helpful and useful tool for optimising Etsy store listings, and so much more! Used on a daily basis and discovering new parts of the software every day.

The AI ​​isn't that smart; it suggests titles that don't follow their own guidelines.
The tags aren't top-notch either, and you risk missing some important ones.
Support says they'll respond within 3 hours, but I've been waiting over a day now.

I don't recommend it.

I received a timely reply. My issue was understood and Emily worked quickly to resolve it. Thank you!

I have the free version and I cannot access any functions

More than a year ago unsibscribed from their plan.
I've not been using their service for 14 months.
This week they are trying to charge me USD180.
Support wished me good luck

Beware when you purchase from this company ,after your 1st purchase they enter you into a subscribtion without your knowledge and continue to take payments from your bank account.
YOU HAVE BEEN WARNED

Alura has tools that allow me to identofy listings that have low scores and shows me how to improve them.

I love the app easy to use, Just Great!!

Alura has helped me improve my listings. I find I depend on it for assistance more and more.

This is definitely a scam site. Their programs don't work. I've requested a refund, but neither my email nor customer service has responded. Terrible service.

I cancelled my subscription with Allura after an unauthorised renewal last month. Their support team acknowledged this and issued a refund at the time.

This month, the subscription was reactivated without my consent and a new charge was initiated. When I logged into my account, my previously removed billing details had been restored and the plan was active again.

I cancelled the plan immediately and contacted Allura again via both email and live support chat.

Unlike last time, I have received absolutely no response.

It has now been several days, with multiple follow-up messages sent through both support channels, and there has been no reply to my emails and no reply in the live chat.

I am now being forced to involve my bank to prevent further billing because I cannot remove my card details from their system.

This lack of response is extremely concerning, especially given that this issue has already occurred once before and was acknowledged by their team. I would strongly urge others to be cautious when signing up for recurring billing with this service.

Great service, yet would be great to be able to pin to Pinterest all the 20 photos from listing instead of just 10, and the tag searching system would be better if it advised more theme-related tags instead of just word-related.

The site has been great about helping to rewrite my listeds and providing scores of how well they’re done.
The ads have been horribly deceiving. All that’s happened for my business is that I’m spending more money on ads. No increased traffic. No increased sales.

This tool is really helping me to craft better Etsy listings and to understand why my photos were not satisfactory.

I've just joined Alura, and I am surprised how good it is, they've given me so many finite and accurate tips and notes as to how to improve my Esty Listings.