Stitchi Sewing Shop Reviews 

1,651
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the exceptional quality of the fabrics and accessories, noting how durable, vibrant, and wonderful the materials feel. People often mention that the staff is extremely friendly, caring, and always ready to go the extra mile to provide helpful advice. Some people also felt that the delivery service is remarkably fast, with orders arriving securely packed within just a couple of days after purchase. Consumers truly love the clear and detailed tutorials and the wide variety of interesting projects available through the creative sewing club.

What people talk about most

Staff

Customers report a high level of satisfaction and delight with the staff, noting that team members are... See more

Product

People report positive experiences with product, highlighting the beautiful fabrics and top quality... See more

Quality

Clients share positive opinions on quality, consistently highlighting the beautiful fabric and amazing... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the exceptionally fast... See more

Service

Customers consistently note positive experiences with service, describing it as second to none and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent small business with the best customer service. Phone calls and emails answered by the ladies themselves who can answer your questions. Orders posted the same day. Best quality fabrics a... See more

Company replied

Rated 5 out of 5 stars

The service is just second to none. I’ve been a Stitchi member since the pandemic and I have never been disappointed with the quality of the goods, or the service and the staff are so friendly and hel... See more

Rated 5 out of 5 stars

I cannot recommend Always Knitting and Sewing enough I found them by chance during lockdown on their facebook lives. Since then I became a stitchi club member, I’ve purchased the last 2 years adv... See more

Company replied

Rated 5 out of 5 stars

Amazing small business selling mainly cotton fabrics and accessories. I subscribe to the monthly subscription boxes which contain a project to make along with a detailed video. I’ve learnt so many new... See more

Company replied


Company details

  1. Hobby Store

Written by the company

Always Knitting & Sewing, Online Shop; polycotton fabric, cotton fabric, fat quarters, fat quarter bundles, ribbon , buttons, bias bindling, fleece, lace,


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,651)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service is excellent

Delivery was excellent came so fast. And my first box is stunning I'm looking forward to having a go

December 28, 2025
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Reply from Stitchi Sewing Shop

Thank you so much for this lovely review Mrs Nichols - I am delighted to hear that you are loving the Stitchi Boxes. Donna x

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Rated 5 out of 5 stars

Christmas Break.

In spite of the break fof Christmas, fabric was posted quickly after break. Lovely envelope box full of gorgeous fabrics and cotton.

December 28, 2025
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Reply from Stitchi Sewing Shop

Thank you so much for the lovely review Julia - thank you for your patience whilst we were taking our annual Christmas break and I am delighted to hear that your order arrived quickly once we returned and that you loved the fabric. Donna x

Rated 5 out of 5 stars

Getting the beautifully wrapped fabric…

Getting the beautifully wrapped fabric is always a pleasure. Then the actual fabric is even more pleasing. The parcel took a little longer because of Christmas but that was no problem. Always enjoy shopping with the material girls.

December 26, 2025
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Reply from Stitchi Sewing Shop

Thank you for your lovely review Marian and for your patience whilst we had our Christmas break. I am delighted to hear that you love our weekly Facebook Material Girls Live. Donna x

Rated 5 out of 5 stars

Excellent customer service

Fabric as ordered, and lovely, personal customer service when one of the things I ordered wasn’t available.

December 26, 2025
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Reply from Stitchi Sewing Shop

Thank you for your lovely review Amanda and for your understanding. I am delighted to hear that you appreciated our personal customer service. Donna x

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Rated 1 out of 5 stars

My order was made on 28th December

My order was made on 28th December, you charged for first class post and then send an email asking how you did!! I haven’t received my order as yet. It’s been a week, I would call that 1st class!
Please advise when I will receive my order.

December 28, 2025
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Reply from Stitchi Sewing Shop

Hi Sharon, we took a break over Christmas which is why your order was slightly delayed. Hopefully you have received your order now and all is well?

Rated 5 out of 5 stars

Prompt advice

As always, great customer service service. Prompt answer to a quest and then a quick dispatch of my order. Lovely, caring ladies.

November 26, 2025
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Reply from Stitchi Sewing Shop

Thank you Mo for your lovely postive review x

Rated 5 out of 5 stars

All good

All good. As expected timely delivery. Thank you

November 26, 2025
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Reply from Stitchi Sewing Shop

Hi Hilary - thank you for your 5* review - it is very much appreciated. Kind regards. Donna x

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Rated 5 out of 5 stars

5 Stars

Brilliant company, great quality fabrics, orders come quickly and are well packaged.

December 3, 2025
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Reply from Stitchi Sewing Shop

Hi Christine - thank you for your 5* review - it is very much appreciated. Kind regards.Donna x

Rated 5 out of 5 stars

Simply the best customer service

Always a beautiful selection of fabrics and the projects from the Stitchi Club are interesting and varied, expertly taught by a fabulous group of tutors.
Such friendly helpful staff who always go the extra mile to help.

November 25, 2025
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Rated 5 out of 5 stars

5 Star treatment

I placed my order but I didn’t receive it in the time frame that I usually do, so I emailed & explained my issue, I received a reply straight back & for whatever reason one letter on my postcode on my order had changed so it was sent to the next street where I went & retrieved it but they were extremely helpful & in contact until I retrieved my package

October 26, 2025
Rated 5 out of 5 stars

Absolutely love these subscription…

Absolutely love these subscription boxes. The materials are beautiful, the projects are brilliant and easy to follow. Would definitely recommend for anyone wanting to increase their skills or just have a project each month

October 27, 2025
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Rated 5 out of 5 stars

First class in all areas

Quality materials, excellent staff who actually answer the phone and are very helpful. Orders are processed so quickly the fabric often arrived the next day. Tutorials are clear and easy to follow.

September 25, 2025

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