I’ve ordered several times from Alza.at and every experience has been excellent. Everything I’ve ordered arrived in perfect condition and usually by the second day after placing the order. The deliver... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My first order was in 2021, been constantly ordering here since. Most of the time alza has the cheapest price for tech products, especially with their discount promotions like alza days, where I just... See more
The price of the products and the delivery time were okay, the packaging was very poor. Expensive computer components were put in a box that was too small, so even the original boxes were damaged. For... See more
Company replied
The M.2 SSD I bought turned to be defective. It could happened. After talking to technical support I initiated returning process. It was done supper fast and in a very straightforward way. Money was r... See more
Company details
Written by the company
Bester Shop und beste Deals für Elektronik, Computer, Technologie und vieles mehr. Bis zu 70.000 Produkte auf Lager und versandbereit!
Contact info
Getreidemarkt 1, 1060, Wien, Austria
- + 43 720 815 999
- info@alza.at
- alza.at
4.7
Excellent
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Products are as ordered, no cool packaging tho
Products are as ordered, but packages are third party. Which doesn't cause functional issues but makes me mildly sad
March 5, 2025
Very good and reliable support
The M.2 SSD I bought turned to be defective. It could happened. After talking to technical support I initiated returning process. It was done supper fast and in a very straightforward way. Money was returned in a matter of ours after returning the item. Comparing to the return process for Amazon that is considered to be OK, it is so much better organized like day and night. After that I have full confidence in making orders from Alza.
February 28, 2025
Very fast and good service
February 27, 2025
Easy, fast, great prices
I found on Alza the product I wanted at the best price on the market. The order process was super easy and the delivery was in the next day, very early (I made the order in the late night). At the place of the pickup boxes I found also a super cool cafe :).
February 6, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My package didnt even come
My package didnt even come , i contacted support but they didnt even answer , never again.
February 2, 2025
Reply from Alza.at
Thank you for your feedback. We are very sorry that the delivery of your order took longer than usual. On the same day you contacted us, we checked the status of your order with Austrian Post. We also sent an email to the email address you provided on the same day. Unfortunately, you did not reply to this email or to a follow-up email from us.
Austrian Post has informed us that your order is ready for collection. We have also received written confirmation from Austrian Post that you collected the parcel on 02/01/2025 and confirmed this with your signature.
We regret that, despite receiving your parcel and our efforts to assist you, you did not respond to our emails and still gave us a very low rating.
Customer satisfaction is very important to us and we always strive to provide the best possible service. If you have any questions or concerns, please feel free to contact us at any time.
Kind regards Tatiana
I've had a great experience with…
I've had a great experience with Alza.at overall. Their delivery is quick and reliable, and customer service is responsive and helpful, even when I needed to return an item that didn't fit. Prices and quality are good, and I also appreciated getting a coupon when there was a minor delay. Definitely a solid choice for electronics shopping! ⭐⭐⭐⭐
January 2, 2025
Unprompted review
Top Performance
January 17, 2025
Dishonest company!
Returned a very bad quality TV in two days. They write you have 30 days. Got a message that they received the return. Two hours later got a message that the return was rejected because "you must return the product in its original condition, disassembled, in its original packaging (if possible) and in the same condition and value as you received it". No more information. My return matched EXACTLY ALL of their criteria.
January 15, 2025
Unprompted review
Reply from Alza.at
We are sorry that you left this review. I cannot respond in any way if your order is not mentioned here. If you are returning a product within the time frame when it is possible, i.e., within 30 days from the purchase, it must be in its original packaging with all accessories. The product should not be used. You can find all the details in the link below.
https://www.alza.de/service-bei-alza
Thank you for your understanding, and best regards,
Monika from Alza.
Bad delivery service
Although I am happy with Alza's customer support, my overall experience wasn't very positive. The freight company GO! Express refused to carry the 85" TV to my apartment on the 7th floor, they simply left the giant TV box in front of the building! I asked the delivery person to bring it upstairs but he said I should find someone else to help me. I was in shock because I didn't know how to carry this box 7 floors upstairs! I paid extra for the delivery service, so it's only natural to think they would deliver it up to my apartment. Alza should make sure that the delivery companies they are partnering with are doing their job!
December 20, 2024
Reply from Alza.at
Thank you for your feedback. Whilst we are pleased to hear that you were satisfied with our customer service, we are very sorry that your experience with the delivery service did not meet your expectations.
We would like to clarify that our standard delivery service covers delivery to the first lockable door of the building, as stated in our delivery terms. Unfortunately, we do not currently offer direct delivery to flats or houses. We understand how inconvenient this must have been for you, especially with a large item such as an 85" TV, and we sincerely apologise for the challenges this has caused.
Your feedback is very important to us and we will ensure that we discuss this matter with our delivery partner GO! Express to improve communication and ensure clear expectations are set for the delivery process.
If you have any further questions or require assistance, please don't hesitate to contact us on +43 720 815 999 or by email at info@alza.at. We thank you for your understanding and hope to serve you better in the future.
Kind regards Tatiana
All perfect and fast delivery.
January 9, 2025
Super easy order
Ordering was super easy and the delivery fast. Picking the package up in the store was easy and fast. Super happy for the payment online and additional email information provided.
December 15, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.