amaysim Australia Reviews 

I was vith Vaya who were great. They got taken ove by amaysim who are crap. I constanly have no internet connection on my phone. Finally got rid of them today.

About 5 yrs ago I entered into an agreement with Amaysim for 200gb every 28 days for $40. This agreement was for life while payment was continuously made. It was promoted to me as a one off offer and I saw it as a great deal and went for it. Now they are telling me they are reviewing old plans no longer on the market (it was a one off) and they are going to strip it back to 100gb. This was not our agreement and I'm fuming. They are avoiding and ignoring my pleas for contact. A team leader was to contact but I've heard nothing. It was a deal only taken by those who saw it's value and now they are reneging. This is very poor business practice.

Couldn't cancel my sim card. I spent hours speaking to them over chat and did everything they could do to make it impossible to cancel. Verifications, questions about travel plans, everything but cancel the account. Absolutely ridiculous. I am almost certain this is against consumer law.

I used to be with Circles Life until they got bought out by Amaysim. Since yesterday, I haven’t been able to make calls or send texts because it keeps saying I have “insufficient credit.” I tried topping up so many times, but failed. it was super frustrating, especially since I had someone important to call. The whole day was just stressful and annoying. Honestly, their service is trash. I ended up switching providers that night. Wouldn’t recommend them to anyone.

This is the worst phone company I have dealt with in my life and I am 71 yrs old. Their help desk is so hard to get hold of and then the people (Philippines) dont know what they are talking about, totally useless and time consuming. Also coverage is total sh.t. Never again no matter what.

I spent 40 mins on the live chat trying to verify my identity when I arrived in Australia. They told me it would take 1-3 working days (I arrived on sat) to manually verify my passport despite the person I was speaking to having the email infront of them. I had to buy a sim in the end and the man at Vodafone said they can’t legally sell esims as they can’t verify your identity with a foreign passport. Massive waste of time. They are hopefully processing my refund. If you don’t have an aus or kiwi passport don’t get it. It won’t work.

Took 3 days to activate, terminated my plan after 2 days of it being activate.

The $15 for 80gb was false, they charged the full $40

Waste of money

Would not recomend

THE WORST TELCO!!! I simply asked via online chat why the strength is low, my phone is on 1 bar!!! the quality is terrible and their response was to cut my Internet completely!!! I was stranded, stuck with no internet and this is how they handle complaints???? This is disgusting behaviour and they should be shut down immediately. If you want poor slow internet, shit service they are your Telco.

You have to jump through ridiculous hoops to cancel your service, says it all really. If you're that desperate to hold onto a customer, you're hiding something.

I am very disappointed with Amaysim. I have paid for the eSIM card and Amaysim deducted the payment from my credit card. However there is no eSIM provided to me. The Amaysim apps keep asking for my passport photos verification even I had uploaded my passport details multiple times.

The support agent told me they can't verify my passport details, email address (which I use it to logon to the apps), they even said can't find my credit card detail when they have deducted the payment

It is very disappointing and frustrating, the customer service is not good at all

I was amazed to find the Amaysim sim card today, 4 March in the mail today. I ordered it on 2 February. Not receiving the sim, when I enquired Amaysim, I got a reply on 15 February telling me "Just to set you the right expectation, the timeframe for the delivery of the SIM card is 2-10 business days. It will be delivered to your address up until 17-02-2025."

Then it never arrived until today, 4 March. The product has a 28-day cycle, which means that while I was just waiting for the SIM, I was already charged for the whole cycle even though it was not delivered.

I really don't know where the problem lies, but I think the business is responsible for the reliable, safe delivery of the product on time. And they should not start charging customers until the sim arrives and is activated. So if a customer paid for a service that was never delivered, what is it called?

My passport verification didn’t work and I was never able to use the product. They have continued to charge me monthly although I have asked them several times to stop. Do not waste your time, there are better products available!

Don't bother, find a different provider. They are beyond useless. The passport verification doesn't work half the time then they take 1-3 business days to manually verify it while making you jump through hoops.

Total scam. Because I have a foreign passport, they can’t verify my ID, but they took my money and haven’t given me a refund yet. It's been a month

As a foreigner, they couldn't verify my id from my passport and visa, which was required for some reason to set up the sim. The guy in the shop i got the sim card from said it would be fine, obviously not knowing any better. Why are the requirements so high? In canada you can buy a sim on Amazon and set it up without id or anything. It took an entire week of emailing customer service to figure it out that they wouldn't accept my id, and they wanted a contact number as well? Thats why I was trying to use your product in the first place! Ridiculous scam. If I could give zero stars I would.

I've been with Amaysim for a long time, and it's generally been a set and forget kind of experience, coverage was mostly good and plans are cheap. Over the last 4months I've had a many issues, I had to get a new phone because when I did a system update the phone no longer registered the SIM, got a new SIM, problem remained. That phone was quite old, so fine with replacing. Since I've had major issues with places I used to have signal, like at my local supermarket (actually, any shopping location), the office and project work site, inner city locations - no longer having signal. What baffles me is others on the Optus network have full bars of signal at the same places I have none. This has left me stranded, frustrated clients and generally feeling anxious whenever I'm relying on my phone. I will be switching.

I had an issue which was carrying forwarded from Vaya before Amaysim took over the business. However, I was so pleased with the service I received from Hence who’s working from Resolutions Team.

So many unexpected charges that were not made clear, very unimpressed. eg you pay not only to make a call, but also to receive a call.

Can’t activate sim if you are traveling on an eta. Maybe they should state that on the pack. Waste of money - also can only get refund at location of purchase, which is 1000km from here.

Nightmare trying to sign up to phone plan and their back up was pathetic.I was without a phone for a week and in the end I went back to Aldi and it was a dream getting a phone service again.