amb Insurance Reviews 

309
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and patient when explaining various insurance policies to clients. Consumers also deeply appreciate the prompt responses and highly efficient service consistently provided by the dedicated team. Some people were particularly satisfied with the competitive pricing and the straightforward renewal process every single year. Reviewers often pointed out that the team goes above and beyond to secure the best coverage tailored to individual business needs. Clients additionally noted that daily communication is consistently clear, responsive, and reliable throughout all negotiation stages.

What people talk about most

Staff

Consumers find staff to be positive, professional, and consistently helpful. Reviewers frequently highlight... See more

Service

Customers consistently note positive experiences with service, highlighting an efficient, helpful, and... See more

Customer service

Users describe positive interactions with customer service, noting that support staff are consistently... See more

Response time

People report high satisfaction with response times and fast communication. Consumers consistently praise... See more

Price

Reviewers express high satisfaction regarding price, consistently highlighting competitive rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

THE PERSONNEL FRIENDLY TOUCH I have been with the business since its inception and I was with Andrew its owner when he was with another insurers. His experienced friendly team ensure a client’s needs... See more

Company replied

Rated 5 out of 5 stars

The whole AMB team is always very impressive and thorough in how they conduct their due diligence. I would recommend AMB for insurance needs regardless of the complexity, in fact, the more complex t... See more

Company replied

Rated 5 out of 5 stars

We are an independent Engraving company and have recently placed our business insurance and small fleet policy with AMB. Our main point of contact has been Vanessa. We have found the service exce... See more

Company replied

Rated 5 out of 5 stars

We were recommended amb by a friend having had issues with our previous insurer. They took the time to get a full overview of our business and company structure to ensure we had all the cover we need... See more

Company replied


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Commercial Insurance Company
  4. Insurance Agency
  5. Landlord Insurance Company
  6. Liability Insurance Company

Written by the company

We are amb. The Only Independent Chartered Insurance Broker in Staffordshire. Call us on 01782 740044 or email info@ambinsurance.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

309 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.9

All reviews

(309)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Service

I have dealt with Sian for several years. Over this period I have experienced excellent service. Importantly, this has been provided with pleasantness and good humour, which has made our business a pleasure.

June 22, 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thanks Barrie for your kind review, Sian will be pleased you are happy with her service provided.

Rated 5 out of 5 stars

AMB sorted our shop insurance…

AMB sorted our shop insurance efficiently, saving us the trouble of searching with different companies ourselves. We are confident that we have the correct insurance to cover our needs but going with a competent broker.

June 20, 2026
amb Insurance logo

Reply from amb Insurance

Thank you Carole for your amazing review, we are always here to help.

Rated 5 out of 5 stars

Sian provided up to date detail on the…

Sian provided up to date detail on the discussions/negotiations that were taking place and kept us informed at all stages. We felt confident that our interests we being considered at all times.

June 17, 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for your kind words Geoff. we are always here to help.

Rated 5 out of 5 stars

What a great company Amb insurance are

What a great company Amb insurance are. I’ve been with them now for about 4 years and every year they get me a great deal for my business and flat insurance. Jessica is easy to talk to and responds really quickly to my requests. She contacts me in plenty of time about my renewals and I trust she will get me the best deal. I’d highly recommend.

June 5, 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thanks Steph for your amazing review. we are very please you are happy with the service we provide & will pass you kind words to Jess.

Rated 5 out of 5 stars

Isobel has gone above and beyond to get…

Isobel has gone above and beyond to get me the best renewal price and contacted me at every srltep.
Very helpful.
Highly recommend
Thank you

June 17, 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for your review, we are happy you are pleased with our service & will pass your kind words to Isobel.

Rated 5 out of 5 stars

Excellent service from Sian who…

Excellent service from Sian who contacted me befor the policy expired , gave me a new quote , a very seamless experience , Thank you

June 5, 2026
amb Insurance logo

Reply from amb Insurance

Thank you Alma for your great review. We will pass your kind words onto Sian.

Rated 5 out of 5 stars

Excellent Service

We have now insured all three of our sites through AMB, as their service and pricing have consistently been exceptional. We fully expect to continue using them for all future sites as well.

June 12, 2026
amb Insurance logo

Reply from amb Insurance

Thank you for your great review. It's great to work with you across your business.

Rated 5 out of 5 stars

Very helpful people

Very helpful people

June 6, 2026
amb Insurance logo

Reply from amb Insurance

Thanks Adrian for your review, We are pleased your happy with our service.

Rated 5 out of 5 stars

Ambinsurance were so prompt in their…

Ambinsurance were so prompt in their responses, providing detailed, clear and helpful answers to our queries. We would highly recommend.

May 11, 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for your positive review Sam

Rated 5 out of 5 stars

We have used this company for some time…

We have used this company for some time now and have always received excellent service. Recently, we contacted them to inform them of a change to our business, and Isobel, our client manager, was fantastic as usual. She handled everything quickly, professionally, and made the whole process incredibly easy for us.

Isobel is always friendly, responsive, and goes above and beyond to help whenever needed. It’s reassuring to know we can rely on such consistent and high-quality support. We would highly recommend this company and truly appreciate the outstanding customer service provided by Isobel.

May 27, 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Many thanks for your great review. We are pleased your experience with our company was a good one. We will pass your kind words onto Izzy.

Rated 5 out of 5 stars

AMB Insurance were recommended to me…

AMB Insurance were recommended to me when i quickly realised that Liability Insurance appeared to be a bit of a minefield.

AMB were not pushy at all and provided all kinds of options / scenarios for consideration. We have just renewed for a 2nd year and AMB have even reduced the premium for this year..

Credit to Isobel and the team for their efficient and very polite service.. Good to see good customer service is still alive and kicking!!

May 27, 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you so much for your great review. We are happy you find our company helpful & will pass on your kind words to Izzy.

Rated 5 out of 5 stars

amb Insurance - Top Class

Having spoken to a few members of the team at amb Insurance, I have to say it is so refreshing to speak to a team so customer-focused.
Everyone has been very helpful, and my impression has been that they were interested in serving, rather than just the sale.
Needless to say, because of this service, I spoke to Jessica, and she has been brilliant! She took the time to listen and ask the appropriate questions to qualify my needs.
The quote came through promptly, and Jessica was always there to answer any queries.
All in all, a top-class service topped off with a friendly, professional service from Jessica.

May 21, 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thanks Dave for your positive review. We are always here to help. We will pass on to your kind words to Jess.

Rated 5 out of 5 stars

Jessica did a great job as usual

Jessica did a great job as usual, we had a problem with our bank account on renewal and she was very helpful in sorting the problem out.

May 1, 2026
amb Insurance logo

Reply from amb Insurance

Thank you for your kind review. We will pass on your words to Jess.

Rated 5 out of 5 stars

Excellent Service

Jack was fantastic from the start; great with communication; willingness to support and guide with the appropriate information; took time out of his own schedule to visit our facility.

Would absolutely recommend.

May 8, 2026
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Reply from amb Insurance

Thanks Harry for your review. We will pass on your positive words to Jack. Always here to help.

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