Every single person who answers the phone is delightful. Nothing is too much trouble. Supplies always arrive when promised. The whole process is fantastic. Cannot recommend them enough. This is how Cu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Umair has been the first person to listen to what I need to help me on my journey with a colostomy bag. He had a genuine interest in helping me and suggesting different bags for my needs, his knowle... See more
Company replied
The adviser took the time to get to know my needs, and when I was having difficulty trying the bags for the first time, he was kind enough to send over another 3, I cracked first go and was amazed a... See more
Company replied
Was recently told by my prescription supplier that the stoma paste I used would no longer be available. I called Callum at Convatec who sorted out some samples for me and also gave me some flange/pouc... See more
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Company details
- Medical Equipment Supplier
- also in
- Disability Equipment Supplier
- Medical Group
- Medical Supply Store
- Medical Technology Manufacturer
Written by the company
Amcare by Convatec has been delivering care and support to the stoma and continence community for more than 30 years, which is why when you register with us you can relax, knowing that you’re in safe hands. Whether you’re looking for a reliable and discreet prescription delivery service or a friendly voice at the end of the phone when you need it most, you can always depend on us. We are pleased to provide a live chat feature on our website, ensuring that you can easily connect with us whenever you need assistance. As we partner with the NHS, we offer a reliable and discreet, prescription management service. We take all of the stress away from the process, ensuring you receive exactly what products you need, when you need them. Our expert care team are here to support you on all stoma and continence care needs. Whether you need help with what products to use, your prescription or lifestyle support, we can help. At Amcare by Convatec, we make it easy for you to get the support you need. Call us on 0800 88 50 50, reach us via live chat on our website at www.amcarebyconvatec.com, or email us at enquiry@amcaregroup.co.uk
Contact info
Progressive House, The Heath Business & Technical Park, Cheshire, WA7 4QX, Runcorn, United Kingdom
- 0800 88 50 50
- enquiry@amcaregroup.co.uk
- amcaregroup.co.uk
4.8
Excellent
281 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
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Absolutely outstanding customer care…
Absolutely outstanding customer care each and every time. Many thanks
July 21, 2026
Unprompted review
Reply from Amcare by Convatec
Thank you for your kind review.
Here at Amcare we pride ourselves on providing great support, your feedback means a great deal to us and motivates us to keep delivering the highest level of service.
Kind regards,
Amcare
Feel cared for and great products…
Feel cared for and great products polite person to talk to and good listener!
July 16, 2026
Reply from Amcare by Convatec
Thank you, Odetta, for your kind review.
Our aim at Amcare is to make sure you feel supported, and we’re so pleased to hear that we have been able to support you on your journey.
Kind regards, Amcare
Super service
Super service - efficient, kind and patient staff, particularly Caroline. Nothing is too much trouble - it's easier for me to email my query and Caroline always responds almost immediately. I have used these products for almost 47 years but have only been using Amcare's service for the last few years - I wish I had used them sooner, they make life much easier and ordering the products hassle free. Thank you Caroline and Amcare!
July 14, 2026
Unprompted review
Reply from Amcare by Convatec
Thank you so much for your thoughtful review - we 're delighted to hear that you've had a positive experience with Amcare. We’re committed to making it easy for our customers to access the services they need, and your feedback reassures us that we’re on the right path. We will be sure to share your lovely comments with Caroline.
Painless
This has been such a transformation for me after years of using catheters that have just caused pain and discomfort when using.I have never had a one to one person that actually understands what I have to do on a daily basis and Caroline Has been such a breath of fresh air and support.Knowing that I have her to contact with any issues that I may have is such a relief and that they are delivered to my home is even better.This is a very sensitive issue that anyone can suffer unfortunately.On first use of GentleCath Air i could not believe the difference it has been such an ordeal for me and these are a god send.Feel very grateful for being able to use these and appreciate more than words can describe.Thank you amcare.❤️
July 10, 2026
Unprompted review
Reply from Amcare by Convatec
Thank you for sharing your experience. It's wonderful to hear that both the product and our home delivery service have made things easier and more comfortable for you. Reviews like yours really help to spread the message that people do have a choice, both in terms of the products they use, as well as how and when they receive them. It's something many don't realise, and we're proud to support that flexibility through Amcare. We're especially pleased that Caroline has been able to provide the support and reassurance you deserve. Thank you again for your feedback and for placing your trust in us. We'll be sure to share your lovely comments with Caroline.
I’m writing this in frustration due to…
I’m writing this in frustration due to the number of times I have had to contact this company, chasing orders.
I have contacted this company 4 times this week alone and been assured that my parcel will be delivered. Today I received a notification from the delivery company say that they cannot deliver my prescription. I’ve waited for two weeks and am now confined to bed until the product arrives. Unbelievable service by amcare not for the first time. I will be looking elsewhere for a new provider. Just not good enough from a company who doesn’t care.
July 4, 2026
Unprompted review
Reply from Amcare by Convatec
Thank you for your feedback, Brett. We are truly sorry for the frustration and distress this situation has caused.
We can only imagine how upsetting it must be to spend so much time chasing updates, be reassured that your prescription would arrive, and then be notified that it could not be delivered. This falls well short of the service we aim to provide, and we sincerely apologise for letting you down.
We have since received confirmation that your parcel has now been delivered. However, we fully recognise that this does not undo the inconvenience, concern, and repeated follow-up this situation caused.
Our Customer Care Senior Manager, James, has attempted to contact you personally to discuss your concerns and will try again later today. We are committed to understanding exactly what happened and doing everything we can to learn from this experience and restore your confidence in our service.
Thank you for bringing this to our attention and, once again, please accept our sincere apologies.
Kind regards, Amcare
Darrion was incredibly helpful
Darrion was incredibly helpful and patient helping me to find the right product, with his guidance I have now switched to Convatec Esteem for my ileostomy. He is a credit to your company
July 3, 2026
Unprompted review
Reply from Amcare by Convatec
Thank you, Louella, for your kind review. Reviews like this go a long way in showing others that they’re not limited in how they manage their supplies. At Amcare, we’re all about making sure people know they have options and feel confident in the choices they make.
We are so glad Darrion has been able to support you on your journey, we will make sure to pass your kind words on, he will be elated to hear this.
Kind regards, Amcare.
Great customer service
Immediate contact with service provider was very much appreciated. The person I spoke to listened with understanding and gave sound advice based on my requirements. They were knowledgeable about the Convatec products and this too was much appreciated.
Happy to recommend this company. Thank you for your time and advice and opportunity to contact the company in the future as required.
June 22, 2026
Unprompted review
Reply from Amcare by Convatec
Thank you so much for your thoughtful review - we 're delighted to hear that you've had a positive experience with Amcare. We’re committed to making it easy for our customers to access the services they need, and your feedback reassures us that we’re on the right path.
Kind regards, Amcare
Amazing staff
I've recently switched to Amcare for my stoma supplies. I can't speak highly enough about this company. The staff are extremely pleasant and very supportive!! Nothing is too much trouble. I've dealt with Nicola on a few occasions now and she's been amazing!! She's so understanding and she really cares. She solved a problem for me so I honestly can't thank her enough...she's a credit to Amcare. Thanks so much ❤️
June 16, 2026
Unprompted review
Reply from Amcare by Convatec
Thank you, Vickie, for your kind words.
Amcare really do pride themselves on supporting customers and making the process as smooth as possible. Many people don’t realise they have a choice in how they receive their stoma or continence supplies. At Amcare, we’re here to make sure you feel supported.
We will pass on your kind words to Nicola, she will be overjoyed to here this!
Kind regards, Amcare
Amcare by Convertec can only be…
Amcare by Convertec can only be described as perfection I’ve been using this company for all my ileostomy pouches and requirements for over two years now and their service and dedication to excellence is outstanding. The lady I deal with by the name of Sharon has been so helpful and professional. I can’t praise her enough a truly outstanding company and fantastic staff that all deserve five stars for pure excellence.
Best regards from Graham Dickenson.
June 15, 2026
Unprompted review
Reply from Amcare by Convatec
Thank you, Graham, for sharing your experience.
We’re passionate about giving you control over how and when you receive your supplies, because ensuring comfort and confidence in your care matters most to us.
We will pass your kind words on to Sharon, she will be overjoyed to hear this!
Kind regards, Amcare
Excellent customer service
Fiona was so understanding she put me at ease. She took time to help me with my concerns and the samples were here the next day. Excellent customer service.
June 2, 2026
Unprompted review
Reply from Amcare by Convatec
Thank you for your kind review.
Here at Amcare, we pride ourselves in being supportive and finding solutions that work for you, and we are overjoyed to hear this has been the case for you.
We will make sure to pass your lovely comments onto Fiona, she will be very happy to hear this.
Kind regards, Amcare
Fiona was so helpful to me,she kept…
Fiona was so helpful to me,she kept sending me out different stoma products to try because I was having loads of trouble with the one's I was using. She kept ringing me and checking up on me and giving me lot's of advice,she wouldn't stop at nothing trying to find the best thing's for me, I would highly recommend using Fiona and amcare by convatec, so kind and helpful in every way. With such great knowledge and so Very kind, thanks so much again Fiona for your time and help.
June 9, 2026
Unprompted review
Reply from Amcare by Convatec
Thank you, Andrew, for your kind review.
We’re really glad you’ve found a solution that works for you. At Amcare, we know how important it is to have the freedom to help choose the products and delivery options that best suit your lifestyle and medical needs.
Our aim is to make sure you feel supported, and we’re so pleased to hear that Fiona has been able to support you on your journey, we will make sure to pass your kind words onto Fiona, she will be overjoyed to hear this.
Kind regards, Amcare.
Amcare staff have helped me get my life back
Amcare staff have helped me find products that work for me and my body. The Esteem Body pouch has been life-changing. Gone are months of skin damage and daily discomfort. I've got my life back again, confident to get out and about without fear of leakage.
May 18, 2026
Unprompted review
Reply from Amcare by Convatec
Thank you, Gerard, for your kind review.
We’re really glad you’ve found a solution that works for you. At Amcare, we know how important it is to have the freedom to help choose the products and delivery options that best suit your lifestyle and medical needs.
We are so glad we have been able to support you on your journey!
Kind regards, Amcare
Faultless customer care
Faultless customer care. A friendly, professional, polite team.
Thank you for looking after me so well.
June 2, 2026
Unprompted review
Reply from Amcare by Convatec
Thank you, John, for your kind review.
We are so glad to hear the team has been able to support you effectively. Our aim at Amcare is to make sure you feel supported, and we’re so pleased to hear that we have been able to do so!
Trev’s enlightenment
T. Green,from Colne, Lancs: I first contacted Fiona Gurney after receiving a flyer through the post.I was interested in sampling Esteem body pouches for my colostomy stoma. I have had my stoma since 2020,and have tried many different types of stoma pouches.I had problems with the adherence and also allergie and other problems.After discussing my problems with the knowledgable, Fiona we decided that a convex type of pouch would best suit my needs.I was already on a 3.5 mm convex pouch, and Fiona suggested I try the Convatec esteem 7mm convex pouch. This pouch has made my life so much easier. I now don’t have adhesion or other problems with my pouch. Thankyou so much for helping me out, Fiona . It has taken me 6 years to get to where I am now with my stoma and I hope I will have many more years to come without my former pouch problems
May 28, 2026
Unprompted review
Reply from Amcare by Convatec
Thank you, Trev, for your kind review.
We’re really glad you’ve found a solution that works for you. At Amcare, we know how important it is to have the freedom to help choose the products and delivery options that best suit your lifestyle and medical needs.
It is great to hear that Fiona has offered such great support, we will be sure to pass your kind words onto her, she will be overjoyed to hear this!
Fantastic products everything was…
Fantastic products everything was perfect. Great to find stoma bags that fit and do not leak. Nicely made.
Easy to use nothing difficult.
Really caring staff on the phone.
April 25, 2026
Unprompted review
Reply from Amcare by Convatec
Thank you, Paula, for your kind review.
We are so glad to hear you have found products that work for you!
Here at Amcare we are dedicated to making sure you feel supported, and we are so glad to hear we have been able to support you on your journey.
Kind regards, Amcare
Just changed over to Amcare
Just changed over to Amcare. Callum was really lovely and helpful. Explained everything to me. Sent samples and followed up on them. Really happy with them
April 23, 2026
Unprompted review
Reply from Amcare by Convatec
Hello Dawn, it’s wonderful that Callum helped you find an excellent product solution. Thank you for taking the time to share this. Best wishes, Amcare
The person I spoke to was Fiona
The person I spoke to, Fiona, was very friendly and knew the products of the company well. She remembered our previous conversations, and was able to discuss my specific needs which have been met by the introduction of the new device. It was a pleasure to speak to her and to know that I can contact the company any time I have a problem or need supplies. Thank you
April 14, 2026
Unprompted review
Reply from Amcare by Convatec
Thank you, Susan, for your kind review.
Our aim at Amcare is to make sure you feel supported, and we’re so pleased to hear that Fiona has been able to support you on your journey. We will make sure to pass on your lovely comments, she will be elated to hear this.
Kind regards, Amcare.
Fast service professional staff good…
Fast service professional staff good advice excellent products
April 10, 2026
Unprompted review
Reply from Amcare by Convatec
Thank you, Kevin, for your kind review. We 're delighted to hear that you've had a positive experience with Amcare and have found products that work for you!
Kind regards, Amcare.
Very friendly staff eager to help out…
Very friendly staff eager to help out with any orders or concerns.
April 1, 2026
Unprompted review
Reply from Amcare by Convatec
Thank you for your kind words, Christopher. Our aim at Amcare is to make sure you feel supported, and we’re so pleased to hear that we have been able to support you on your journey.
Callum was fantastic if I had a problem…
Callum was fantastic if I had a problem he would sort it out for me thanks again for your support throughout this process trying to help me get my prescription sorted thanks again definitely worth 5*
March 26, 2026
Unprompted review
Reply from Amcare by Convatec
Thank you, Nick, for your kind review.
We’re proud to have team members like Callum who go above and beyond to provide great support. I will pass this along to Callum, he will be elated to hear this.
Kind regards, Amcare
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