I've been using Amenitiz for several years and have been very satisfied with it from the start. The platform is easy to use, packed with useful features, and constantly evolving. The support is excel... See more
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See what reviewers are saying
I am working with Amenitiz 1,5 years and am really happy with them. I have a beautiful website, one calendar for all platforms and they have good customer service.
Company replied
This company has really impressed us. After many years we finally decided to change our channel manager, as what Amenitiz was offering resolved a couple of long term shortcomings with our old system.... See more
Company replied
Jess from Amenitiz has been absolutely exceptional every time I’ve spoken with her. She’s incredibly efficient, solves problems fast, and explains everything clearly so nothing feels complicated. Any... See more
Company replied
Company details
- Software Company
- Business to Business Service
- Holiday Accommodation Service
- Property Management Company
- Vacation Rental
Written by the company
Amenitiz is Europe’s #1 all-in-one hotel management software platform, trusted by 15,000+ hoteliers amenitiz.com . It streamlines operations, boosts direct bookings, and maximizes revenue. Intuitive Website Builder: Create a stunning, mobile-friendly hotel website in minutes to attract more direct bookings. All-in-One PMS: Simplify daily operations and automate tasks like check-ins and invoicing, saving time and reducing errors. Integrated Booking Engine: Turn your website visitors into guests with a commission-free booking engine seamlessly integrated into your site. Channel Manager: Synchronize your OTA listings in real time to avoid overbookings and maintain rate parity effortlessly. Secure Payments (AmenitizPay): Collect payments and deposits with ease, improving your guests’ booking experience and streamlining your cash flow. SmartPricing Tool: Optimize room rates automatically to boost occupancy and maximize revenue. 5-Star Support: Rely on our dedicated support team (rated 4.8/5 by our customers on Trustpilot app.getcontrast.io ) whenever you need help. In short, Amenitiz centralizes all your hotel tools in one affordable platform (plans from just €36/month), so you save time, cut costs, and enjoy peace of mind to focus on what matters most – your guests.
Contact info
Ronda Sant Pere 52, 08010, Barcelona, Spain
- support@amenitiz.com
- amenitiz.com
4.5
Excellent
5K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Amenitiz
Thank you for sharing your feedback with us. We understand how frustrating it can be to experience issues with bookings. At Amenitiz, we strive to provide the best possible service, and we would like to investigate this matter further to assist you. Please reach out to us at care@amenitiz.com with more details so we can work towards a solution.
Best regards,
Equipo Amenitiz
Never got one booking!
Never got one booking from either all the sites that we linked to !
Secondly the website after 18months produced just one enquiry, and wasn’t a reasonable offer
James
July 1, 2025
Unprompted review
Reply from Amenitiz
Hi James,
Thank you for sharing your experience with us. We genuinely regret to hear that your expectations haven't been met regarding bookings and inquiries. At Amenitiz, we strive to provide the best possible service and support to our clients. We would love the opportunity to delve deeper into your situation and explore how we can assist you further. Please feel free to reach out to us at care@amenitiz.com so we can address your concerns directly.
Best regards,
Equipo Amenitiz
Reply from Amenitiz
Thank you for your positive feedback! We're delighted to hear that our team was able to respond quickly and resolve the calendar issue you encountered. Providing efficient and effective support is a top priority for us. If you ever need further assistance, please don't hesitate to reach out.
Best regards,
Equipo Amenitiz
Aconsejable totalmente
June 1, 2025
Unprompted review
Reply from Amenitiz
¡Muchas gracias por tu recomendación! Nos alegra saber que has tenido una experiencia positiva con nosotros. En Amenitiz, nos esforzamos por ofrecer el mejor servicio posible y es un placer ver que nuestros esfuerzos son apreciados. Si tienes alguna sugerencia o necesitas asistencia en el futuro, no dudes en contactarnos.
Saludos cordiales,
Equipo Amenitiz
Jess is the best
The person (Jess) that i was dealing with was amazing. Cant speak highly enough about her and if that is how all customers get treated then this company is great.
June 25, 2025
Unprompted review
Reply from Amenitiz
Thank you so much for your wonderful feedback! We're thrilled to hear that Jess made such a positive impression on you. At Amenitiz, we strive to provide exceptional service to all our clients, and it's fantastic to know that Jess exemplified this. Your kind words motivate us to continue delivering the best experience possible. If you ever need further assistance, please don't hesitate to reach out.
Warm regards,
Equipo Amenitiz
Very good platform for Chanel…
Very good platform for Chanel management including your own website and much more. Very responsive team. Thank you you!
May 26, 2025
Unprompted review
Reply from Amenitiz
Thank you so much for your kind words! We're thrilled to hear that you find our platform effective for channel management and website creation. It's fantastic to know that our team's responsiveness has made a positive impact on your experience. If you ever need further assistance or have any questions, feel free to reach out.
Best regards,
Equipo Amenitiz
Leur équipe est tres rapide et surtout…
Leur équipe est tres rapide et surtout efficace , un service de qualité
May 23, 2025
Unprompted review
Reply from Amenitiz
Bonjour,
Merci infiniment pour votre retour positif ! Nous sommes ravis d'apprendre que vous trouvez notre équipe rapide et efficace. Offrir un service de qualité est notre priorité, et votre satisfaction est notre plus belle récompense. N'hésitez pas à nous contacter si vous avez besoin d'aide supplémentaire.
Cordialement,
Équipe Amenitiz
Problem solved
The contact was about a doubt regarding payments and the comunication associated to them, with the guests. The person who contacted me was very nice and eficient answering all the questions and when not knowing, tryed do ask someone else in order to make everything very clear.
May 15, 2025
Unprompted review
Reply from Amenitiz
Thank you for sharing your experience with us! We're delighted to hear that our team was able to assist you efficiently with your payment inquiries and communication with guests. It's great to know that our staff's dedication to finding the right answers made a positive impact. If you have any more questions or need further assistance, please don't hesitate to reach out to us at care@amenitiz.com.
Best regards,
Equipo Amenitiz
1 year of Amenitiz
After 1 year of Amenitiz, our trading had increased by over 20% and our online travel platform commission fees have gone down from 11k to 8k, proving that our stunning website from Amenitiz is successfully driving more direct business to us and more business in general. There's improvements to be made still on the user/owner side of things, the calendar and speed to change prices could be better, but the key to success for our small guesthouse is the profit margin and I can not fault the results. And the app is brilliant. Thank you team Amenitiz
May 13, 2025
Unprompted review
Reply from Amenitiz
Thank you so much for sharing your experience with Amenitiz over the past year! We are thrilled to hear that your trading has increased significantly and that our platform has helped reduce your commission fees, driving more direct business to your guesthouse. It's wonderful to know that the website and app have been beneficial for you.
We appreciate your feedback regarding the calendar and pricing speed, and we're always striving to enhance our services. Your insights are invaluable in helping us improve. If you have any further suggestions or need assistance, please feel free to reach out to us at care@amenitiz.com.
Thank you once again for your kind words and trust in us.
Best regards,
Equipo Amenitiz
Luca has been brilliant in solving my…
Luca has been brilliant in solving my problem, very professional very knowledgeable. A great customer care experiance!
May 9, 2025
Unprompted review
Reply from Amenitiz
Thank you so much for your wonderful feedback! We're thrilled to hear that Luca was able to assist you effectively and that you had a great experience with our customer care. We strive to provide knowledgeable and professional support to all our clients. If you ever need further assistance, please don't hesitate to reach out.
Best regards,
Equipo Amenitiz
Website issue
Our clients experienced an issue booking on our website. It has been resolved within 12 hours.
April 29, 2025
Unprompted review
Reply from Amenitiz
Thank you for sharing your experience with us! We're delighted to hear that the issue was resolved swiftly and that your clients can now book without any problems. At Amenitiz, we strive to ensure a seamless experience for all our users, and your feedback helps us maintain and improve our services. If you have any further questions or need assistance, please don't hesitate to reach out to us at care@amenitiz.com.
Best regards,
Equipo Amenitiz
Great service from the technical…
Great service from the technical support team.
April 25, 2025
Unprompted review
Reply from Amenitiz
Thank you so much for your kind words! We're thrilled to hear that our technical support team was able to provide you with great service. We strive to ensure that our clients have the best experience possible, and your feedback is truly appreciated. If you ever need further assistance, please don't hesitate to reach out.
Best regards,
Equipo Amenitiz
Système très efficace pour gérer…
Système très efficace pour gérer plusieurs plateformes. Personnel joignable facilement en cas de questions en direct ou par chat le week end. Je recommande vivement
April 22, 2025
Unprompted review
Reply from Amenitiz
Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que notre système vous aide efficacement à gérer plusieurs plateformes. C'est formidable de savoir que notre équipe a pu répondre à vos questions rapidement, même le week-end. Votre recommandation est très appréciée et nous motive à continuer à offrir le meilleur service possible.
Cordialement,
Équipe Amenitiz
I'm going to have to take legal action…
I'm going to have to take legal action for deception. Amenitiz sells its service and then sends you to computer specialists who ask you to give up control of certain sites such as Abritel and force you to accept instant requests from travellers. I was never warned of such a policy. I'm going to have to take legal action.
April 11, 2025
Unprompted review
Reply from Amenitiz
Dear Cedric,
Thank you for sharing your concerns with us. We genuinely regret to hear about your experience and understand how frustrating this situation must be for you. At Amenitiz, we strive to provide the best possible service and ensure transparency in all our processes.
We would like to investigate this matter further and address any misunderstandings or issues you may have encountered. Please reach out to us at care@amenitiz.com with more details so we can work towards a resolution together.
We appreciate your patience and look forward to assisting you.
Best regards,
Equipo Amenitiz
Wise change: Amenitiz
We have been using Amenitiz for over 2 years now and we are pleased to say that they have been a very helpful tool to manage our guest house, Paradise Suites, located in Carcavelos, Portugal. During this time, Amenitiz made many upgrades to the system and has truly improved its game, implementing several of our suggestions into the software.
The result outcome has not only provided us with reliable channel management services but also with lodgement of our website and payment system, among many other services. At last we can say that we have a full package of services for the right price. We support and recommend Amenitiz to hoteliers, young and old!
April 9, 2025
Unprompted review
Efficient and user-friendly
I have been using Amenitiz to manage my hostel, and it has been an absolute game-changer. The software is incredibly efficient and user-friendly, saving me a lot of time on daily operations. From booking management to payments, everything runs smoothly and seamlessly.
One of the standout features is their customer support—professional, responsive, and always ready to assist whenever needed. It’s reassuring to know that help is just a call away, and they truly go the extra mile to ensure everything runs perfectly.
I highly recommend Amenitiz to any hospitality business looking for a reliable and efficient management solution!
April 3, 2025
Unprompted review
Reply from Amenitiz
Thank you so much for your wonderful review! We're thrilled to hear that Amenitiz has been a game-changer for managing your hostel and that you find our software efficient and user-friendly. It's fantastic to know that our booking management and payment features are making your daily operations smoother.
We're especially pleased to hear your kind words about our customer support team. We strive to be professional, responsive, and always ready to assist, so it's great to know that you feel supported.
Your recommendation means a lot to us, and we will continue working hard to provide a reliable and efficient management solution for hospitality businesses like yours. If you ever need further assistance, please don't hesitate to reach out.
Thank you once again for your support!
Best regards,
Equipo Amenitiz
Excellent timely support!
We have recently added another OTA to our Amenitiz platform.
I needed to amend the nightly rate specifically for this OTA.
Jess connected remotely to my laptop and guided me through the process to make the instant changes.
Excellent timely support again!!
March 25, 2025
Unprompted review
jess was excellent quick response very…
jess was excellent quick response very happy
March 21, 2025
Unprompted review
Excellent customer service
Fast reply, precise indications on how to fix the issue we had, staff very kind and committed, excellent customer service!
March 18, 2025
Unprompted review
Amenitiz est un excellent Channel Manager
Amenitiz est un excellent Channel manager, une plate forme pratique avec des interlocuteurs répondant à nos questions ou nos problématiques.
Je recommande Amenitiz
March 10, 2025
Unprompted review
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