American Giant Reviews 1,418

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, highlighting the superior fabric, design, and construction. Many appreciate that the items are made in the USA, emphasizing their durability and comfort, with some noting that their clothing has lasted for many years without losing shape or color. The ordering process is generally described as easy and efficient. However, some people were dissatisfied with the delivery service, experiencing long delays, incorrect deliveries, or packages being left in unsecured locations. There were also occasional concerns about quality control, with a few customers reporting issues like broken zippers, fading fabrics, or items arriving with signs of prior use. Additionally, some reviewers found the pricing to be high, especially when combined with issues like sizing discrepancies or items going on sale shortly after purchase.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the thickness, durability, and... See more

Quality

Users describe positive interactions with quality, highlighting the excellent construction, soft and sturdy... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised quick and... See more

Price

Customers consistently note ambiguous experiences with price. While some reviewers feel the high quality,... See more

Order

People report positive experiences with order. Many customers praise the ease of ordering and fast delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

High quality clothing made by USA employees, easy returns, soft and sturdy fabrics, good sale prices, rewards program pays off quickly, good customer service, military discounts. One request: more fla... See more

Rated 5 out of 5 stars

Aside from the superior quality, construction, and color--Green Moss--a given with American Giant clothing, the fit was so perfect, so comfortable, yet streamlined. The absence of a waist drawstri... See more

Rated 5 out of 5 stars

Received today Aug 01. Products are all great, fabric, design and quality, all wonderful. Easy to order, and updated are available, again wonderful. Shipping is tough, living in Hawai’i. Actually afte... See more

Rated 5 out of 5 stars

I’ve purchased nine American Giant hoodies in multiple styles and colors, and the consistency is unmatched. Heavyweight fabric, excellent construction, and a fit that holds its shape wash after wash... See more


Company details

  1. #112 of 294 best companies in Clothing Store

Written by the company

​American Giant, founded in 2012 by Bayard Winthrop in San Francisco, has garnered acclaim for its commitment to producing high-quality, durable clothing entirely within the United States. By selling directly to consumers through its website, the company ensures exceptional craftsmanship in its products, such as the widely praised hooded sweatshirt, which has been lauded as "the greatest hoodie ever made." American Giant's dedication to revitalizing U.S. apparel manufacturing has been recognized by Fast Company, naming it one of the 50 Most Innovative Companies. This approach not only delivers superior products but also supports local industries and communities.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

My package never arrived

My package never arrived. You used a no name delivery service and the package was left outside my door after I gave them the door's access key. I was never even notified the package was there to ask someone to grab it. By the time I got home, an hour later, it was already gone. Your clothing costs too much to use bargain bin delivery services. I didn't have trouble with previous orders, but now I see why you offer delivery insurance.

The message I sent was never responded to, so it's obvious no one cares. Definitely lost a customer.

October 8, 2025
Rated 5 out of 5 stars

great customer service

I had to return for an exchange for a smaller size which was easy. The carrier lost one of the return packages and it was replaced without question.

October 9, 2025
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Rated 4 out of 5 stars

Pocket T-shirts

The t-shirts fit great and are well constructed with heavy enough material that should withstand a lot of wear. The only reason I didn't give a 5 star rating is the actual colors of the shirts were not quit the same as the images on your website.

October 4, 2025
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Rated 2 out of 5 stars

Too Much Shrinkage Upon Washing

The pants arrived quickly and the fit out the box was great! Good materials and construction. This is my second pair of these- and the first pair is wearing well after 18 months. However, with this new pair- upon their first cold water wash (no drier) they shrunk so much that the length is two sizes down and wear almost like high-waters- making them almost unwearable. I did not have this issue with the first pair I purchased. Really disappointed for the price point. Buyer beware sizing and shrinking. AG clothes have always worked for me- this is my first issue.

October 2, 2025
Rated 5 out of 5 stars

Great products and great service

The product was received quickly. I love everything I’ve order from AG. I was slightly disappointed to see that a week after I paid full price for both items, they went on sale. But I love the products and the service, that is simply a reflection of my poor timing.

October 6, 2025
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Rated 5 out of 5 stars

AG fan for LIFE

I’ve been a longtime AG fan and always wanted my own moto jacket in black. Finally took the plunge and don’t regret it one bit. This company makes THE best hoodies and sweats ever. Plus they are made in the USA. Well done as always.

October 5, 2025
Rated 2 out of 5 stars

I ordered three pair of pants

I ordered three pair of pants. All the same size. I ordered these same pants last year, in the same size. The black pair were perfect. The red pair were way big, and the green pair shrank when I washed them—I washed the black and the green pair together and the black pair did not shrink at all. I re-ordered the green pants, and they again shrank. Something is not right with the fabric from which they are being manufactured.

October 5, 2025
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Rated 5 out of 5 stars

Women's lightweight zip-up jacket

Our family stumbled upon an American Giant outlet store and after buying the lightweight zip-up jacket for women I was hooked. I came home and ordered two more jackets! I love that it's made in the US, high quality, and supports US workers. Thanks!

October 6, 2025
Rated 5 out of 5 stars

My experience with American-Giant is…

My experience with American-Giant is fantastic. They have a fast and easy website to browse through, and the loyalty program is a super added plus. Once you have picked your item, the checkout is easy and efficient. And for the best part, you are going to love the quality and the feel of the 100 % cotton, and that it's all made right here in AMERICA! My favorites are the sweatshirts! Can't get enough of them, and there are plenty of color choices to choose from.

October 4, 2025

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