American Carship Reviews 

301
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, attentiveness, and helpfulness, often highlighting their clear communication and reliable guidance throughout the process. Many people found the overall service to be excellent, smooth, and efficient, with vehicles often picked up on time and delivered safely. However, some customers also noted significant issues with pricing, reporting that initial quotes were often doubled or quadrupled closer to the shipment date. A few other people also felt that delivery services experienced delays, with pickups being missed or rescheduled multiple times, causing inconvenience. Additionally, some reviewers were not happy with customer service, citing ignored communications, vague excuses, and unhelpful responses when problems arose.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often highlighting great communication, professional... See more

Price

People report ambiguous experiences with price, with many customers expressing frustration over unexpected... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers experiencing significant... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers praising the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Blake did a great job juggling a complex pickup - and stayed with me every step of the way. The final cost equalled the lowest quotes I received, but I got the feeling that many of the competitors wer... See more

Rated 5 out of 5 stars

My agent was Davin Andreson @ American Carship. I was so impressed with his communication and honesty during the transport of my vehicle.. That I can't compliment him enough. He certainly put in the t... See more

Rated 5 out of 5 stars

My total experience was very good. I have shipped cars multiple times and Marina Rose was so helpful and quick to get my car transported. She was very thorough and professional. Everything was done on... See more

Rated 5 out of 5 stars

Jason Walker and the team provided me with a smooth and easy car transportation service. They were helpful every step of the way and provided me with daily updates on when they would pick up my car an... See more



Contact info

4.1

Great

TrustScore 4 out of 5

301 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.1

All reviews

(301)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Folks

Folks! DO NOT GET INVOLVED WITH THIS COMPANY. Very dishonest about actual amounts and cost. Further, they absolutely are NOT an actual shipping company, they are brokers that just set the appointment and get a cut of what's paid. Caught numerous employees in an outright lie. Protect yourselves, if a company says final cost is $700 to ship a vehicle, it's almost certainly a lie.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

One of the most convenient business…

One of the most convenient business interaction ever.
Mr. Jason Walker is such a good man to deal with.
I highly recommed everyone to work with a true professional like him.
Communication, documets etc. were all on point!

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Recently used American car ship to…

Recently used American car ship to transport a vehicle from CA to NJ. Jason Walker was the agent who assisted with this. He was very helpful, knowledgeable, and communicative throughout the process. He answered any questions via text or call promptly and kept me updated on transportation status.

February 24, 2025
Unprompted review
Rated 1 out of 5 stars

Bait and Switch Operation

I was offered by American Carship to ship my vehicle from Indiana to Oregon for $700. I paid a $150 down payment and signed a contract to that arrangement, specifically stating that the total cost would be $700. They had agreed knowing I needed a quick turnaround S the holidays were coming up. After not hearing from them for a few days, I finally got ahold of them and they then told me it was going to be $1200, almost double what they agreed to. I immediately told them on the phone I wanted to cancel the contract as they could not fulfill as specified. They ended up keeping my deposit of $150. This has no ethics and pulls the bait and switch. Stay away from American Carship.

December 13, 2024
Unprompted review
Rated 3 out of 5 stars

Glad it’s ovet

They picked up four cars to be transported cross country to California. They also transported an even for me. All the transporting worked out great. The only thing I had a problem with was I was given a price for transportation and when I scheduled it was a lot more. I was told it is because the time of year and the way the drivers charge. This whole time I was under the impression that they had a fleet of trucks. I guess all I can say that they did there job transporting. Just be up front that’s all people want

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

Paid the deposit

Paid the deposit. Called to confirm the date and time of pick up told me it would be December the 23rd. Will not take my call will not confirm pickup time or date. Will not respond to email. I fly out on the 24th, now scrambling to find another shipper. Which on short notice will double my shipping cost. Will never recommend this company to ship anything of mine again!

November 12, 2024
Unprompted review
Rated 1 out of 5 stars

Unethical & fraudulent!

After agreeing on final price and deposit of $300 Jordan found a carrier and told me the transporter needed to be paid an additional $300 for fuel & tolls. Upon delivery the operator told me there’s never such a charge and he never asked for fuel or toll charges! his company will no longer be contracting with this broker. Beware American Carship is highly unethical and fraudulent!

November 15, 2024
Unprompted review
Rated 4 out of 5 stars

Overall a good review

Overall a good review. The only issue after committing to use the company was the additional price increase after the deal was done. I reluctantly agreed because of the situation I was in. Jacob the person I had help me with all of this along with the driver was great.
My overall assessment is. Good.
I would inform the client on increases BEFORE the actual day of service.

December 6, 2024
Unprompted review
Rated 1 out of 5 stars

Stay away

Negative Review

I needed to transport my car from Texas to Virginia and contacted several companies for quotes. This company, represented by Jacob, offered the lowest price—$450. I signed the contract and made an advance payment on November 8th, with the agreement that the car would be picked up sometime between the 11th and 15th.

During that time, Jacob failed to keep me updated on the status of my car’s transportation. I repeatedly reached out for information on when the vehicle would be loaded and delivered, but all I got were vague responses like, “I’m looking for a carrier.” He then told me the price would no longer be $450 but $750. Fine, I agreed to the higher price because I needed the car delivered before the holidays.

Finally, after constant follow-ups, I was informed that a driver had been found and that the car would be picked up on November 20th. The next day, I received the driver’s contact information and tried to get in touch to confirm the delivery timeline. The driver did not respond to calls or messages. I informed Jacob about the issue, and he provided me with a second phone number, but that number also went unanswered.

By November 23rd—four days after the supposed pick-up date—I found out that the car had not been picked up at all. Jacob then started making excuses and claimed he was “working on finding another driver.” This is absurd! This company does everything it can to take your money upfront but fails to deliver on its promises. Avoid them at all costs!

On November 25th, I contacted another carrier who organized everything within 24 hours, and my car is now en route.

Despite my efforts, I have been unable to recover my deposit, and this company shows no intention of refunding the money.

I will also be filing a formal complaint with the appropriate regulatory authorities to report this company’s unethical practices and poor treatment of customers.

November 25, 2024
Unprompted review

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