American Carship Reviews 

301
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, attentiveness, and helpfulness, often highlighting their clear communication and reliable guidance throughout the process. Many people found the overall service to be excellent, smooth, and efficient, with vehicles often picked up on time and delivered safely. However, some customers also noted significant issues with pricing, reporting that initial quotes were often doubled or quadrupled closer to the shipment date. A few other people also felt that delivery services experienced delays, with pickups being missed or rescheduled multiple times, causing inconvenience. Additionally, some reviewers were not happy with customer service, citing ignored communications, vague excuses, and unhelpful responses when problems arose.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often highlighting great communication, professional... See more

Price

People report ambiguous experiences with price, with many customers expressing frustration over unexpected... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers experiencing significant... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers praising the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Blake did a great job juggling a complex pickup - and stayed with me every step of the way. The final cost equalled the lowest quotes I received, but I got the feeling that many of the competitors wer... See more

Rated 5 out of 5 stars

My agent was Davin Andreson @ American Carship. I was so impressed with his communication and honesty during the transport of my vehicle.. That I can't compliment him enough. He certainly put in the t... See more

Rated 5 out of 5 stars

My total experience was very good. I have shipped cars multiple times and Marina Rose was so helpful and quick to get my car transported. She was very thorough and professional. Everything was done on... See more

Rated 5 out of 5 stars

Jason Walker and the team provided me with a smooth and easy car transportation service. They were helpful every step of the way and provided me with daily updates on when they would pick up my car an... See more



Contact info

4.1

Great

TrustScore 4 out of 5

301 reviews

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4.1

All reviews

(301)

63 reviews in the last 12 months

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Rated 3 out of 5 stars

Ask detailed questions

Jacob was on point about the on schedule delivery and pickup of my vehicle. He provided me a quote and then followed up diligently so that my pickup and delivery time coincides with my calendar as well and i appreciate that. It appears that there is some level of lack of clarity in terms of what was quoted at the beginning vs what the final fee would be. In my case what i was quoted when I booked the shipment and what I ended up paying showed an increase of 42% which i was not expecting and kind of put you on the bind since i was informed about the increase the day before i shipped the car (makes you feel like you are lured in with a good price and finally jack it up when you get to a point of no return). Even that 42% increase was after a lot of going back and forth with the company but the initial price increase was about 60%. The explanation that i was provided did not really make sense to me since they said that the driver sets the price but my question is what is the use of them asking for a pickup and delivery point if the final number can be that far off. They should clearly state how the number can change and by how much at the start if the quoting process so people can shop around with that in mind and do not leave feeling trapped or tricked.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

I had an awesome experience

Jacob was amazing. He help me through my process diligently. if I don’t like some, he continues to look he worked very hard to give me what I want. he never gave up or got frustrated with me. I highly recommend. you work with Jacob he is so amazing and patient.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Jacob Bruce is #1

Jacob Bruce was a great person to conduct my shipping business with! Very friendly, respectful and had my shipping needs 100% in mind! Would be more than happy to conduct business with Jacob again if I ever need vehicles shipped in the future.

December 23, 2023
Unprompted review
Rated 5 out of 5 stars

Apprehensive at first, but with the help of Jacob, it made it worth it.

Although I was a bit apprehensive about using this transportation service, Jacob did everything he could to make me feel comfortable about the transition. He kept constant communication along the way. Jacob would give updates about were the driver was located at the time. The car did arrive 2 days later than expected, but it arrived safely. I would use American Carship again with the assistant of Jacob! I must say I did contact Atlanta Sectary of State to ensure this was a legit business.

December 7, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

So I’ve used this company to transport my S2 thousand from Colorado to Texas and Jacob was great to deal with. He was honest with me the whole time he kept me informed every step of the way I would definitely use them again. Thanks, Sam.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, prompt and efficient, working with Jacob Bruce is the best! Shipper after shipper and you finally get someone like Jacob, who does everything in his power to make the deal work! He's fast, professional, reliable and a pleasure to work with.

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

Great Moving Experience

Chris Harper was very helpful and professional. The car was picked up on time and dropped off on time. The driver was friendly and delivered the car on time.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

American Carship

Chris with American Carship took the time to explain the whole process and tell me what to look for even if i did not use his company. After plenty of calls and emails from plenty of brokers i chose american carship because Chris made me feel the most comfortable with the while process. So happy i did car was picked up when scheduled and delivered on schedule with no hassle or issues.
I would definitely use American Carship again and it was a pleasure dealing with Chris and he kept us updated every step of the way.

November 25, 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience

From the beginning to the end, I experienced a smooth transaction with great communication!

Matthew Brown provided amazing customer service and was very polite. Overall, I had a great experience and highly recommend!

July 14, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience!

Everything from booking the shipment of my truck to the communication as to when the driver would be here was absolutely phenomenal. Chris Harper was an amazing point of contact and always made sure that I was well taken care of. He even made sure that the vehicle made it to its destination, and that it was still in the same condition it was, when it left my care. The driver was prompt and very quick. He made it across the country in 5 days!! I will absolutely use again if needed and will be recommending two friends and family if they need to ship their vehicles as well.

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Good service & very smooth

I worked with Bryan and everything went smooth. Communication was very very good and was done over text and a few times over the phone. He was straight forward and was able to connect us with a very good enclosed transporter for our car. Very happy with the service and would use again.

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Jack is so professional

Jack is so professional! Best and lowest price! A man of his word! Honesty is #1! His Company will get my business every time! Tony S.

November 9, 2023
Unprompted review
Rated 4 out of 5 stars

Top of my list of brokers

Although I did not use them to ship my car I found Chris Harper to be the most helpful and sincere if the many brokers that are out there vying for your business. I would definitely recommend you try their services first.

November 3, 2023
Unprompted review

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