American Carship Reviews 

301
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, attentiveness, and helpfulness, often highlighting their clear communication and reliable guidance throughout the process. Many people found the overall service to be excellent, smooth, and efficient, with vehicles often picked up on time and delivered safely. However, some customers also noted significant issues with pricing, reporting that initial quotes were often doubled or quadrupled closer to the shipment date. A few other people also felt that delivery services experienced delays, with pickups being missed or rescheduled multiple times, causing inconvenience. Additionally, some reviewers were not happy with customer service, citing ignored communications, vague excuses, and unhelpful responses when problems arose.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often highlighting great communication, professional... See more

Price

People report ambiguous experiences with price, with many customers expressing frustration over unexpected... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers experiencing significant... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers praising the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Blake did a great job juggling a complex pickup - and stayed with me every step of the way. The final cost equalled the lowest quotes I received, but I got the feeling that many of the competitors wer... See more

Rated 5 out of 5 stars

My agent was Davin Andreson @ American Carship. I was so impressed with his communication and honesty during the transport of my vehicle.. That I can't compliment him enough. He certainly put in the t... See more

Rated 5 out of 5 stars

My total experience was very good. I have shipped cars multiple times and Marina Rose was so helpful and quick to get my car transported. She was very thorough and professional. Everything was done on... See more

Rated 5 out of 5 stars

Jason Walker and the team provided me with a smooth and easy car transportation service. They were helpful every step of the way and provided me with daily updates on when they would pick up my car an... See more



Contact info

4.1

Great

TrustScore 4 out of 5

301 reviews

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No recent history of asking for reviews

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4.1

All reviews

(301)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Lucas Peterson was GREAT! 5 Stars!

Lucas Peterson was great. He made this a very easy transaction and fought for the best price with a driver. Lucas and the driver maintained communication throughout the entire process. Lucas called to remind me of the driver pickup time. He called the day of pickup to ensure my car was picked up and he called the day before delivery to inform me what time the driver would arrive with my car as well as on the delivery day to confirm I received my car in the condition the driver picked it up. The driver he booked was great as well as he maintained contact throughout and arrived on schedule.

April 8, 2024
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!

Worst experience ever!
The agent hooked me up with a $500 quote and then on the day of the pickup I get blackmailed to pay $900 instead...they say there is nobody available for $500...scammers!

Plus, they provide the wrong address for the drop off and the driver asks me extra $100 to drop the car at the proper address...

I asked several times a refund for this damage, but the company refuses it and start blaming anything else but them...

Great JOB!
Please, don't do like I did...hire a professional, not these clowns

February 15, 2024
Unprompted review
Rated 1 out of 5 stars

American Carship Inc., Do NOT use!

This company contacted me about shipping my car. They gave me an estimate of $799 including the $100 1st payment and the balance be paid to the provider. i asked Chris/Mgr if this price was firm and would not change and he said "yes". I was contacted today 3/4 and advised that my car could not be picked up due to unavailability of drivers and drivers schedules could they come tomorrow, I said yes. brian went on to advise that the price is now $1499. I tell him no I don't have that to spend and I was told that the price would not change by chris. Bryan tells me that he "doubts chris told me that", made me very upset because I have no reason to lie. So I tell him I am cancelling since you don't have a driver nor scheduled me and you have not given full disclosure and you are trying to strong arm me into using your company by implying I will/may have fees for canceling. You cancelled this morning 3/4 when you text and called me with no driver for today's pickup date and double the pricing. I can't put all of the other specifics due to limited character spaces, but if I could give them a zero that's what it would be. They take $ from people and give false information (double the price) and their customer service is unprofessional and its hard to even understand them because of their language barrier. I told Bryan that I want my $100 refunded because they did not provide the service they said and I choose not to deal with companies that deal treacherously with consumers. My advice to ALL do NOT consider this company for any shipping needs.... you will be sorry!

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Jacob Bruce did a great job!

Jacob Bruce did a great job, I tried to sell my car up until one day before moving, Jacob was able to arrange a truck and deliver across country 2200 miles from Phœnix AZ to Sarasota FL in 6 days. My Porsche arrived in the same condition it left in, very pleased.

February 29, 2024
Unprompted review
Rated 1 out of 5 stars

Spend your money elsewhere.

I cannot recommend using this company to transport your car. I worked with Tom Wilkins, and he accepted my required date and provided me with what seemed to be a fair price, however on the day that the shipment was supposed to occur no one showed up to pick up the car. I requested the transporter's contact information and a pick up time every day for three days prior to the pickup, and every time he assured me he was in contact with the carrier and would provide me with a time shortly. He did not. On the day the pickup was to occur he was completely unresponsive to messages requesting both the pickup time for the day, and later requesting a refund for the cost of the service. I will be submitting a BBB complaint and contesting the charge with my credit card company.

February 25, 2024
Unprompted review
Rated 5 out of 5 stars

AMERICAN CARSHIP Experience

Jacob Bruce did a great job setting the expectations and giving me the options that were available to me, timing on deliveries, and much more. It was a pleasure to work with them

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome experience with American…

Awesome experience with American Carship. For it being the first time having my car shipped from coast to coast I gotta say I was scared. They had the best quote on the internet. While others were just interested in my money, Jacob, my poc, ensured safety, reliability and with the delivery on a timely manner. I have to say next when I ship my my car I’ll be calling American Carship.

January 28, 2024
Unprompted review
Rated 5 out of 5 stars

It was my first time to have a car…

It was my first time to have a car transported. I stumbled upon American Carship through Google searches. I dealt with Steve who was very responsive and who was responsible in finding a reputable trucking company for us. Final price was higher from original estimated price but was understandably dependent on season and demand. Our car made it unscathed from NJ to CA within the promised delivery date. Overall, I'm satisfied with my experience with American Carship.

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Worked with Steve Smith, of American Carship, as my coordinator for the second time in a year. It was really important that my car arrived on time, safe and sound. He guaranteed that, was communicative, honest, transparent, and available every step of the way. If I need my car shipped in the future, I will be going to Steve.

January 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, I worked with Steve to get my car shipped from Maryland to California, he was very responsive and to schedule the delivery as per my requirement. He keeps me informed about the schedule and everything worked out as planned.

January 11, 2024
Unprompted review
Rated 4 out of 5 stars

Jacob & our driver were excellent; price changes last minute were not good

Jacob was wonderful at customer service. He always responded to my texts & calls very quickly. The driver, Maksat, was also excellent. My car was delivered quickly and was in good condition.

The only reason I would not use Carship again is the original price quoted ($1200.00) went up to $2400.00, and we had no time to get a lower quote from another carrier since price went up 3 days before loading. Tips were also expected, which made our final cost $2400.00.

I will definitely shop around if we need to ship our car back to Massachusetts in March!

January 9, 2024
Unprompted review
Rated 5 out of 5 stars

Jacob Bruce

Jacob Bruce, we are very satisfied with your work and business with us. We are looking forward to working with you in the near future

January 9, 2024
Unprompted review

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