this was a simp0le purchase with special consideration needed to ship and process the payment. Since we are in Western Canada the help your team gave to organize and include the trucking arrangements... See more
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See what reviewers are saying
Our order was handled by Bill Lizotte from start to finish. We needed to run a system temporarily which required two conveyors. Conveyors arrived ready to go as promised with correct incline legs and... See more
I ordered some steel shelving from Josh recently and had a wonderful experience. He made the process easy and was happy to answer any questions I had. He even suggested a different size shelf than wha... See more
I had a really bad experience with other racking company. Tom with American Surplus worked through my doubts and we ended up doing business. I even went to their location to check them out. Owner pick... See more
Company details
- #3 of 3 best companies in Material Handling Equipment Supplier
- #188 of 245 best companies in Business to Business Service
- #9 of 13 best companies in Industrial Equipment Supplier
- #3 of 3 best companies in Packaging Machinery
About American Surplus
Written by the company
With over 35 years of experience assisting business across industries, American Surplus has built a trusted reputation for exceeding customer's material handling needs. We work earnestly to match every customer with the exact new or used material handling equipment they require. Offering the most competitive prices in the industry puts American Surplus among the top suppliers nationwide for both new and used material handling equipment.
American Surplus takes pride in knowing that customers feel comfortable calling in to discuss their current and future plans. Our skilled sales staff works one on one with each business owner, insuring they receive the product that best fulfills their unique application. Visit our warehouse and take a look at the wide array of pallet racking, conveyor, shelving, and mezzanine materials stored in our massive 1/2 million sqft. facility across 3 floors! A member of our sales team will gladly give you a tour, so feel free to swing by! Our doors are always open.
President of American Surplus Inc., Bill DiMaio Jr., began his career in sales back in 1985. As he rapidly excelled in the industry, Bill decided to take on an even larger endeavor, to start his own company. With hard work and determination, Bill DiMaio Jr. and his supportive wife Claire DiMaio, became the only husband and wife team in the used material handling industry. Claire took charge of the accounting department & human resources, with the help of their son, Bill DiMaio III. American Surplus Inc. is a family business, and when you work with family, you are treated like family. A knowledgeable sales team with several members holding over 10 years of experience is an added benefit when contacting American Surplus Inc. Our trained staff not only provides the best price on used material handling equipment, they also offer valuable advice on any project you may have in mind. Confidently work through your project, from the initial idea, to shipping and installation, and beyond, knowing our staff will be there to help during the entire process. We strive towards building long term relationships with our customers, and we do so by making sure every job is done right. Used material handling equipment for sale including pallet rack, all types of conveyor, shelving and mezzanines
Contact info
1 Noyes Avenue, 02916, East Providence, United States
- 800-876-3736
- bd3@americansurplus.com
- americansurplus.com
4.4
Excellent
345 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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I had a very disappointing experience…
I had a very disappointing experience with American Surplus Inc. I purchased an item for $6,000, and dealing with Rachel, who handled the shipping, was a nightmare. She refused to provide any freight quotes initially, and when I finally asked, she just suggested a company they supposedly work with—without offering any assistance or solutions.
When the item was delivered, the crate was in pieces, and the forklift operator couldn’t even remove the pallet because it was completely trashed. The items inside were bent and damaged. Instead of working with us to resolve the issue—such as issuing a refund or sending replacement parts—Rachel has been unresponsive, giving no updates and refusing to communicate. She even blamed others instead of taking responsibility.
Overall, I would not order from this company again or use the freight service they recommend. Very poor customer service and quality control.
September 25, 2025
Unprompted review
Reply from American Surplus
Hi Christopher,
We’re sorry to hear about your experience, but we would like to clarify a few important details. Rachel did not “refuse” to offer you a freight quote — in fact, her initial email to you clearly stated:
“Will you be scheduling your own pickup and sending a BOL, or do you need me to get you a freight quote and put you in touch with a broker? I have included the dimensions of your order for your reference.”
We also want to note that your order was crated and loaded in perfect condition, as confirmed by our photos prior to shipment. Any damage that occurred after pickup would need to be addressed with the freight carrier, as they are responsible for handling the material during transit.
While we understand your frustration, we wish you had reached out to us directly before posting this review. We would have been more than happy to assist you in resolving the issue and arranging replacement parts.
Sincerely,
The American Surplus Team
Everything was what they say it was.
Everything was what they say it was.. working with me to get it deliver was awesome..
September 26, 2025
Great job
American surplus did a great job for us. Everything was delivered in great shape and as specified. Thank you.
September 26, 2025
For racking I would look here first.
They have a very wide variety of products. They have exactly what I was looking for at a reasonable price.
August 27, 2025
Excellent service
Excellent service, great communication and follow up. Everything promised was delivered
August 27, 2025
Exceptional Products
Exceptional Products
Our experience was great they were helpful and knowledgeable in finding what we were looking at for our new packing line. We will be using them for other needs in the future
August 27, 2025
Communication was great
Communication was great, and their turnaround time on a large outdoor cantilever racking system was impressive. Will certainly be looking to American Surplus for future projects.
July 18, 2025
Great experience
Great experience! Drove down with a U- Haul box truck and they loaded it for me! I was by myself and couldn't pick up the half ton worth of metal grating. The staff was really friendly!
July 18, 2025
Excellent customer service
Excellent customer service, prompt responses, very competitive pricing. Great purchasing experience all around.
July 18, 2025
Great Customer Service!
repeat business - good quality product - just need to clarify the style and type prior to purchase to make sure it will work as intended as well.
June 23, 2025
Not a way to run a business
Wish I had read reviews prior to placing order. Slsmn quoted free shipping and 5 - 7 business day ship window, as items were in stock. Confirming order came back FOB shipping point and 7 - 10 business days... and didn't catch the changes.
On the 12th day (today) I want to cancel because they still didn't ship, (but allegedly is ready to ship). They will only give me merchandise credit, not a refund in cash which I pre-paid three weeks ago.
DO NOT BUY FROM THESE FOLKS..
NOT HONORABLE.. and a tad bit slimy.
July 2, 2025
Unprompted review
Reply from American Surplus
We’re sorry to hear that your experience didn’t meet expectations. However, we would like to clarify a few points for accuracy.
Your order was placed with full visibility into the terms, including FOB collect shipping and the estimated shipping window of 7–10 business days, which was clearly outlined on the quote right next to the signature line. Our records also indicate that the items were prepared for shipment within the stated time frame, and your request to cancel came after the order was already packed and queued for carrier pickup.
While we strive to accommodate cancellation requests when possible, once an order has entered final processing, our policy—also shared at the time of purchase—offers merchandise credit in lieu of a refund. This is standard practice in many B2B transactions involving order fulfillment.
While we understand frustration can occur when expectations don’t align with reality, we stand by the transparency of our process and communications. Accusations of dishonesty are unwarranted and do not reflect the facts of this transaction.
We are committed to resolving concerns constructively and serving customers who appreciate clear terms, reliable service, and respectful communication—qualities consistently reflected in the countless five-star reviews shared here by our satisfied clients.
Excellent service and quality product
There was a small hiccup with the order, however it was quickly resolved by Matt Hawkins. Product quality/packaging was excellent.
June 23, 2025
Quick Response/Easy to Work with
The sales group was quick to respond and pulled together quotes and revised quotes the same day. Everyone from sales, to shipping, to billing was easy to work with and communicated well. Very happy with the results of our order and would engage again!
June 23, 2025
Purchasing process was great...very dirty parts
The purchasing process was great, very friendly and very helpful. They went out of their way to ensure that I got what I needed. They even changed a confirmed order when they found more desirable parts.
The shelves (920 bays with 7,000 shelves) came in very dirty. After power washing, they are fine. Very few are unusably damaged.
Summary: I will recomend and use this source again.
May 27, 2025
They don't seem to want your business
Filled out the online contact form requesting quote for gravity conveyors. They never got back to me, but didn't hesitate to put my email address on their junk mail list. Called them but was put on hold for several minutes before they hung up on me. Called back, no answer. My company will take it's business elsewhere.
June 6, 2025
Unprompted review
Reply from American Surplus
Hi Dave, we called you, and YOU hung up on us. Please, gladly take your business elsewhere. Thank you
Highly recommended company.
Friendly, very helpful, prompt responses via email, easy ordering process. Payment on-site. Top products. Happy to use again. Highly recommended company.
May 27, 2025
Quality product, quick shipment
Accurate description. Product was of good quality. Quick shipping and helped arrange for delivery.
May 27, 2025
Great customer service
Great customer service. Able to help us set up flatbed trucks. Have used for many years and never had any problems.
May 27, 2025
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