American Surplus Reviews 345

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

this was a simp0le purchase with special consideration needed to ship and process the payment. Since we are in Western Canada the help your team gave to organize and include the trucking arrangements... See more

Rated 5 out of 5 stars

Our order was handled by Bill Lizotte from start to finish. We needed to run a system temporarily which required two conveyors. Conveyors arrived ready to go as promised with correct incline legs and... See more

Rated 5 out of 5 stars

I ordered some steel shelving from Josh recently and had a wonderful experience. He made the process easy and was happy to answer any questions I had. He even suggested a different size shelf than wha... See more

Rated 5 out of 5 stars

I had a really bad experience with other racking company. Tom with American Surplus worked through my doubts and we ended up doing business. I even went to their location to check them out. Owner pick... See more

Company details

  1. #3 of 3 best companies in Material Handling Equipment Supplier
  2. #188 of 245 best companies in Business to Business Service
  3. #9 of 13 best companies in Industrial Equipment Supplier
  4. #3 of 3 best companies in Packaging Machinery

About American Surplus

Written by the company

With over 35 years of experience assisting business across industries, American Surplus has built a trusted reputation for exceeding customer's material handling needs. We work earnestly to match every customer with the exact new or used material handling equipment they require. Offering the most competitive prices in the industry puts American Surplus among the top suppliers nationwide for both new and used material handling equipment.

American Surplus takes pride in knowing that customers feel comfortable calling in to discuss their current and future plans. Our skilled sales staff works one on one with each business owner, insuring they receive the product that best fulfills their unique application. Visit our warehouse and take a look at the wide array of pallet racking, conveyor, shelving, and mezzanine materials stored in our massive 1/2 million sqft. facility across 3 floors! A member of our sales team will gladly give you a tour, so feel free to swing by! Our doors are always open.

President of American Surplus Inc., Bill DiMaio Jr., began his career in sales back in 1985. As he rapidly excelled in the industry, Bill decided to take on an even larger endeavor, to start his own company. With hard work and determination, Bill DiMaio Jr. and his supportive wife Claire DiMaio, became the only husband and wife team in the used material handling industry. Claire took charge of the accounting department & human resources, with the help of their son, Bill DiMaio III. American Surplus Inc. is a family business, and when you work with family, you are treated like family. A knowledgeable sales team with several members holding over 10 years of experience is an added benefit when contacting American Surplus Inc. Our trained staff not only provides the best price on used material handling equipment, they also offer valuable advice on any project you may have in mind. Confidently work through your project, from the initial idea, to shipping and installation, and beyond, knowing our staff will be there to help during the entire process. We strive towards building long term relationships with our customers, and we do so by making sure every job is done right. Used material handling equipment for sale including pallet rack, all types of conveyor, shelving and mezzanines

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

345 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Very Positive Experience

These folks have what you need. Tom and the rest of the crew communicate clearly and efficiently. They deliver on time and on budget with no surprises. Highly recommend!

November 16, 2023
Unprompted review
Rated 4 out of 5 stars

Mezzanine and Shelving Receipt

Delivery and communication were good, I would recommend sending all drawings separately at the time of shipment. Disappointing to receive the paperwork on the third load, preventing any advanced planning and prep work. But, overall happy with the product ordered and received.

November 8, 2023
Rated 5 out of 5 stars

Good company to do business with.

Fast service and delivery. Good communication and quality product. We have used their racking and cantilever racks every time we outfit a new shop and have never been disappointed. Will always use them when the need is there.

July 27, 2023
Rated 5 out of 5 stars

Great service

Josh Wilhoit was extremely helpful and responsive servicing the shelving I required. Great communication and I’m happy with the product. I will be returning for any needs in the future.

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

My name is Mike Bacon. I work with ATB Material handling in Commerce California. I had the great pleasure to work with Rachel and Josh Wilhoit on a shelving requirement that my customer needed immediately. Everything I asked for was handled professionally and the customer even called me to thank me for the great service and quality of the material they received. American Surplus and their people are A+. Thank you.

May 15, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

Tom Oliviera provided more than enough detail when asking questions.

Always got back to me promptly, and communicated really well the whole time

April 26, 2023
Unprompted review
Rated 4 out of 5 stars

You always do a good job for us

You always do a good job for us. The shipping is a challenge sometimes.
John Celona does a great job for us when I call on him.
He and your team are always pleasant and professional.

April 19, 2023
Rated 4 out of 5 stars

Pricing is good

Pricing is good, and shipment was fast. The only small critique I would have is the sales team following up with customers a little more. I purchased some cantilever arms racks which are great. I asked for quotes for a mezzanine (which they send me advertising emails for) but can't get a follow up on that. If you need cantilever racks, they had some of the best pricing and freight options I found.

April 19, 2023
Rated 5 out of 5 stars

john c

john c. is a keeper...
a salesman that actually responds to you even
if there is a problem.
this was my first experience ordering used equipment and john made it so easy.
please thank him for me.

karen libersky

December 15, 2022
Unprompted review
Rated 5 out of 5 stars

Warehouse racking purchase…

I had a really bad experience with other racking company. Tom with American Surplus worked through my doubts and we ended up doing business. I even went to their location to check them out. Owner picked me up from airport and everyone was very nice. This company has just about everything you need for a warehouse. One of my customers are planning to buy from them for their Texas and Utah locations. I would highly recommend this company.

November 7, 2022
Unprompted review

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