Amsterdam Vintage Jewels | AVJ Reviews 

741
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally beautiful jewelry quality, stunning designs, and the prompt, reliable shipping offered by the team. Many buyers also deeply appreciate the remarkably helpful staff, careful packaging choices, and the overall excellent customer service provided during every interaction. Though some customers noted occasional delivery delays that caused brief inconvenience, others pointed out minor product imperfections or mentioned difficulties when trying to put on certain items. Despite these few isolated drawbacks, people generally remain very satisfied with their overall purchases and continue to enthusiastically recommend the business.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the lovely jewelry and... See more

Service

Customers consistently note positive experiences with service, highlighting fast and efficient assistance.... See more

Staff

Users describe positive interactions with staff, highlighting helpful and professional people. Consumers... See more

Delivery service

Consumers find delivery service to be positive, highlighting speedy shipping times and careful packaging.... See more

Quality

Reviewers express high satisfaction and appreciation regarding quality. Consumers consistently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was looking for something specific and stumbled upon AVJ which turned out to be the absolute best shopping experience! Fast shipping and great care went into packaging of the product and a kind note a... See more

Rated 5 out of 5 stars

The houst was really nice, she welcomed me even I didn’t had an appointment. She helped me finding the good size for my ring and sizes for the other fingers to know in the future if I want to purchas... See more

Rated 5 out of 5 stars

Clear instructions about delivery. Amazing card and personal approach to the client. I already made the list with more products that I want. Great quality + certificate.

Rated 5 out of 5 stars

I bought a ring online from them, it was delivered promptly and was beautiful. The packaging was very cute & they included a personal card, which I found a nice personal touch.


Company details

  1. Jeweler
  2. Jewelry Store

About Amsterdam Vintage Jewels | AVJ

Written by the company

Simply put, to create jewellery that serves as an extension of your best self, that’s our mission. With pieces that make you feel distinctly radiant but also connected to the special moments they represent. By putting a modern spin on vintage curations, we’re committed to creating the ultimate selection of jewellery that feels highly distinctive yet attainable. With each piece celebrating individuality, our jewellery is made to give rise to what’s uniquely you.

As new-generation jewellers, it’s our vocation to create jewellery that adorns and uplifts its keeper through both style and impact. Our commitment to fine craftsmanship and end-to-end sustainability ensures each design is uncommonly stunning while being an environmentally and socially responsible choice. Devoted to using recycled gold and ethically sourced gems, we envision our jewellery empowering you to show off what's uniquely you, all while leaving an illuminating mark on the world.

shop our collections


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

741 reviews

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4.7

All reviews

(741)

162 reviews in the last 12 months

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Rated 4 out of 5 stars

Nice ring! Good service.

First, I unfortunately received a different measurment for my ring than I had ordered. But after I went by the showroom to check the right size for my ring and give back the wrongly sized ring, they made sure to adjust the ring to the right size. I received my new ring within 5 days! The quality and looks are great. Overall very pleased with my ring. Also very nice packaging.

June 4, 2024
Rated 1 out of 5 stars

Damaged within hours of gentle use

The ring was too thin and fragile and got damaged and bent out of shape within hours or gentle use. For the money I paid I didn’t expect this low a quality and I had wanted a special piece that I could keep and wear for years to come. I also found the ring sizing guide difficult to use and although comparing my finger size and an existing ring size my ring arrived and was way bigger than anticipated.

June 10, 2024
Amsterdam Vintage Jewels | AVJ logo

Reply from Amsterdam Vintage Jewels | AVJ

Thank you for your feedback and review.
We sincerely regret that you were disappointed with your purchase. This ring was originally designed as a fine and delicate pinky ring, intended to be worn in sizes up to 16. Due to a technical error, it was temporarily made available in larger sizes, including the one you ordered. We understand that when such a delicate ring is worn on a different finger or in a larger size, it can feel more fragile.

We have since corrected this issue and truly value your feedback, as it helps us improve both our products and our service. Your return was processed smoothly, and we hope to have the opportunity to assist you again in the future with jewelry that perfectly meets your expectations. Once again, thank you for sharing your experience—it really helps us improve.

With love,


Roos

Rated 5 out of 5 stars

Love AVJ

I ordered a ring in what turned out to be a size up and they were so kind to propose to resize it themselves. They sent a mailing slip immediately and communicated throughout the whole process so I was not left wondering where the ring was. Excellent customer service and overall service, gorgeous jewels - 100% recommend.

May 15, 2024
Rated 5 out of 5 stars

Beautiful ring, friendly service

Beautiful ring and friendly service in the store. The order did take longer than I was initially told it would take (5 weeks instead of 1,5) and I had to ask updates myself instead of getting informed about the delay. However, AVJ did take my feedback on that matter to heart and went out of their way to find a solution. So all in all I'd recommend. And most importantly, as I said: I love the ring.

April 8, 2024
Amsterdam Vintage Jewels | AVJ logo

Reply from Amsterdam Vintage Jewels | AVJ

Beste Karen,

Bedankt voor je eerlijke feedback. We begrijpen dat het erg frustrerend is geweest dat je langer moest wachten op je bestelling dan oorspronkelijk aangegeven. Onze excuses voor het ongemak dat dit heeft veroorzaakt.

We hebben je situatie intern besproken en zijn blij dat we een oplossing hebben kunnen vinden. Als blijk van waardering voor je geduld en begrip hebben we een tegemoetkoming aangeboden.

We hopen dat je tevreden bent met de geboden oplossing en dat we je in de toekomst opnieuw van dienst mogen zijn.

Met vriendelijke groet,

Team AVJ

Rated 5 out of 5 stars

unique designs

The ring was not the size we wanted, but it was the last piece, so they changed the size (at an extra cost), but it was okay because this is the design we wanted.

January 10, 2024
Rated 4 out of 5 stars

Quick delivery & nice ring

Quick delivery & nice ring! I would have liked to have more "technical" info on the website (e.g., weight, diamond quality, origin of the ring...)

November 6, 2023

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