amtechdiy.com Reviews 187

It wasn't just that they replaced the faulty item it was the way in which the whole process worked and the speed with which the matter was resolved. An online form to report the matter, a facility to upload a receipt. A follow-up email requesting a photo of the item for verification, all in one day. Then the following day confirmation that the item was being replaced and was being sent out straight away via a courier service for next day delivery. All this for a lamp that retailed at circa £11 when I bought it and came with a 3 year warranty. They then followed up with a telephone call to check that the lamp had been received and later an email - incredibly impressive.

Many thanks for your excellent service, replacement received today.
John Staples

Excellent, we had a slight problem with a small hamer. This company sorted the problem really efficientlly, no fulmery got straight to it. We recommend their kind assistance. God bless them.

I sought advice regarding a power drill which had stopped working. Steve disassembled his own drill and sent photos to help me understand and fix the likely cause. When this did not work, he swiftly sent me a replacement.
He sets a new standard for customer service, and I am already spreading the word!

Exceptionally good customer service and thoroughly recommended. Replacement item sent by return post with no charge and very good communication.

When my front Amtech cycle light stopped working within it's warranty period, I was without quibble sent a brand new replacement free of charge within 48 hours. Not only that - I was also sent a new replacement for my rear Amtech light which is still working fine, "just in case you experience a problem with that one too." Thank you, Amtech. Customer service does not come better than this.

I can't praise this company enough. I had a slight problem with an item,not only did they deal with it, they sent me a replacement within 24hrs. You can't get better Customer Service than that, Fantastic. Would not hesitate to deal with them again. Mike Holland

I queried whether or not the soldering iron I had bought was working properly as the solder was not melting well. Without any delay, Amtech sent me a new one which made a huge difference. Many thanks.

The on/off switch failed on my lamp. The company provided a quick no quibble replacement.

Very impressed very good service!

Needed a replacement for a faulty tool, company got in touch straight away and posted replacement which arrived very quickly, great communication and great service

Amtech have provided some of the best customer service I have ever experienced and stepped in where Amazon failed to take responsibility for poor packaging and delivery.

I recently purchased a few boxes of Amtech mending brackets from Amazon. The first delivery never arrived and the replacement from Amazon was damaged with parts missing. Amazon didn't give the option for them to assist, instead directing me to Amtech customer services and it's a good thing they did. Amtech sprung straight into action, replaced the items and got them to me intact and in great time. I'm now an Amtech customer for life.

Needed some spare parts for my Amtech Spare parts and contacted using email . Quick response to my question about the parts i needed and received the parts i needed the very next day.

Very impressed with the customer service and warranty service on some replacement step drill bits, broken bit on the Monday brand-new set with me on the Wednesday. Fantastic !!

Very quick, efficient and lovely customer service. Received my parcel the next day in the morning, I was very surprised. I highly recommend this company. Thank you!!

I have recently purchased 2 products from Amtech through Amazon.
A Folding wheeled trolley to help my Dad wheel his groceries from his mobility scooter in the garage into the house and a combination padlock.
I made a mistake when setting the combination on the lock and was unable them to set it. I used the product support to contact them to see what I could do. Jermaine approached technical support for me who quickly confirmed that I had, as feared, made a mistake that I couldn't put right. They are replacing the lock as a goodwill gesture which is above and beyond! I shall be looking out more more Amtech products in future!! A 3 year warranty is an added bonus.

Steve from Amtech has been in touch regards a warranty claim on a bicycle foot pump which unfortunately failed. He's level of customer service has been unbelievable addressing the matter with urgency. I'm extremely impressed with his response.
Thankyou Steve for the way you've handled this it's much appreciated.

Purchased an Amtech padlock for the garden shed via eBay. It subsequently developed a fault and needless to say the eBay retailer couldn't have been less interested.

Taking the matter up online with Amtech got an immediate response, a quick form and photo submitted, and a new unit sent straight out by courier.

All now secure again and very grateful to Amtech for both the 3 year warranty on the lock but more importantly delivering excellent customer service when needed. A special shout out to Steve Pooley for phoning me from his holiday to ensure I was kept up to speed.

Highly recommended

10/10!! First class customer service! Very polite - no haggling!! Within 3 days my problem was dealt with & a replacement product was sent by courier. These guys are on their game! Thankyou so much!

My pointing trowel broke. A replacement was in the post the next day. Great service.

The response that I received from Steve and his team was without doubt the best I have experienced for a long long time. Many thanks for the efforts you made to satisfy my query and make me a very happy customer. I will use this organisation at every opportunity in the future.