Amwell Reviews 

The connection wasn’t great- the doctor’s tendency to mumble made it difficult to hear-took several minutes to upload my pictures and then it seemed as if he could not see them clearly or did not look at them. He was often rubbing his face as if tired or bored during the 10 min call. He seemed disinterested about the serious bite I received at the beach and the progression of symptoms over the last 48 hrs. Finally he said “oh, you probably need to go to urgent care”. He seemed uninterested, uniformed and it was a waste of time and money!

Providers aren't the issue here, the company is. The company has a terrible website and interface that it uses. Regular issues with either me or the provider having trouble connecting. It asks questions that delay time with the provider if you don't opt out. They claim that you won't be billed until the end of your appointment, they actually bill you the MOMENT your appointment starts.
The most recent billing issue with them has cost me $85 when it should have been $8.50. The app couldn't confirm my insurance when I logged in for my appointment but said that they would 'verify with my insurance BEFORE billing' me. They did not and billed me the $85 the MOMENT the appointment started even though their system was unable to verify my insurance information.
If you cancel an appointment last minute, you are subject to a cancelation fee... so telling me that it's $85 but we'll check with your insurance and hanging cancel fees over me is just extortion and the charge is a fraud.
There's no phone number to call for billing, you're given a case and told that you'll get a response in 1-3 weeks... I'll end up having to dispute this charge with my credit card company.

Overall, love the idea of telehealth. Overall, not impressed with Amwell due to several reasons.

A) Trouble finding mental health provider that can continually see me. Not many mental health providers overall.

B) Bad customer service. I've had a payment issue when they charged full amount when insurance should cover majority. When I logged a customer service ticket to Amwell, they closed it without contacting me.

C) Mental health provider stood me up. Waited for 15 minutes... provider never showed up. Her name was Jennifer Green, FYI. She has the best availability... maybe it was for a reason. When I called customer service... they told me I should use the app and that's the best experience... I was confused because that wasn't the issue at all... it was that the provider never showed up.

Visit with provider was fine. It was getting the prescription called in to my pharmacy that was a 3 day fiasco, 4 case numbers, 2 supervisors and finally a refusal on my part to hang up the phone until this was resolved and I could confirm the prescription was called in before hanging up. I won’t use them again and fully intend to complain to United Healthcare as this is the company they recommended for use.

Waste of time and money. Kid had a cough and they said we have to go to a provider in person, they wouldn't prescribe anything. What is the point?

I called with congestion, sore throat, fever and chills. Swollen sinuses and glands. Expected antibiotics for what is clearly an infection. Was told to go see a Dr. Thought that was what I was doing.

Unprofessional/Next Day Prescription. I used virtual visit for first time this year. After 3 virtual visits and same experience every time. I don't get my prescription until the next day and that's only after calling and constantly asking about the prescription which should be ready in an hour per the doctor. I would not recommend them unless you can wait a day or 2 for medication to get you better.

Less than ONE MINUTE into my virtual appointment, the therapist loudly cut me off and said, "I don't handle trauma cases. You need to find someone else." Who does this?! She was so MEAN and unprofessional!!

The doctor wouldn't listen to me. I have a sinus infection. I've had them before so I knew that's what it was. The doctor insisted I needed ear drops and told me to see my doctor if that didn't help. How stupid is that! What a waste of my time and money!!!

I have a very bad experience with Dr
Bharati Narasimhan, she hand up the video call before we finish and she was very rude, they charged me the money and she don't even help me cause she finished the call, I never use Amwell again and I don't recomend it

I used amwell couple year ago , on that time was great , but not i tried to see the doctor , them said wait for couple minutes, and after 30 minutes they just cancelled, making lost my time and every time i filled up the forms , and after 30 minutes they cancelled , is no longer good this app , i choose wall greens online and was very easy and trusted professionals

What a joke. I get sinus infections, so I know what they feel like. I’ve had them so bad that I couldn’t move without being sick. I was hoping to get antibiotics before that happened. But the doctor decided that it needs to get to that point before they can prescribe anything. And they charged my card 79 dollars 3 times. So now I need to call my credit card company and get that resolved. Now I’m going to the walk in clinic like I should have to begin with instead of wasting money on this.

Horrible experience with a horrible company. Shut the company down. Delays in prescriptions, doctor note, rude, and multiple lies.

Provided no services and was repeatedly billed

I called and talked to a provider who said he would call in an antibiotic which he did not do. Waste of money and waste of time, they do not do what they say they will do. I will be contacting my insurance company and let them know that the company they sent me to is not taking care of patients.

It took me 4 tries to get a DR on the line. The 1st, I was on hold for 50 minutes, 2nd never called back, 3rd said she would place an order with my Pharmacy of choice (never did) and finally got a hold of one that was extremely helpful, ordered a rush on the medications and an hour later I had the meds in my hand. Many thanks to Dr. Arthur Rothstein. The other Dr's at Amwell need to get it together or leave the site.

My wife used this company for a telehealth visit and the advice they provided was contrary to medical literature and not compassionate. Care was pathetic. Will not be using them again. Upon calling customer service to resolve the issue, they refused to speak to me and left me on in silence.

I called 5 times one morning and scheduled 5 appointments. I never received a call from any physician but got a message each time that I'd missed my appointment. Don't waste your time!

Completely useless. Telemedicine seems cheap and it is relatively, but not when you can't get competent care. I got a 3 min phone call for a 2 week cold/cough and told to take OTC med I was already taken and a script for benzonatate for cough. When that did nothing, message to Dr went unanswered. I had asked for Prednisone considering this is not an uncommon event for me with persistent cough. He assured me that was next step. Right, so I eventually got Prednisone elsewhere and it did clear up. No thanks to useless telemed. I guess if I didn't care about oath or patients I would take $79 3 minute phone calls too.

I wish there was an option for negative 1 million stars. Super frustrating!

We waited for 1 hour only to have this lady get on and rudely tell us that my wife had to go through the process again. She hung the phone up on us before we could even respond. Please do not go to Amwell as they are the most unprofessional organization. Wow!