Ana Luisa Reviews 

I’m happy with the product and the gift it came with, but the shipping (to Germany) wasn’t great. The first package got lost, the second one arrived, but the tracking information on the website wasn’t accurate and stated that the “goods had not been loaded”. All in all, thank you to the customer service for sending the order again at no extra charge.

Excellent customer service! Responded quickly and took care of all my questions with care. Bravo!

I love Ana Luisa Jewelry, the prices and how the customer service team is very friendly and helpful.

Customer service was great in person and online, fast responses and very understanding

Extremely fast refund with no questions asked

Amazing customer service

Very smooth communication and empathetic

The jewellery they offer is truly beautiful and really great quality however that isn’t the best part of this lovely company - the customer service is the best I’ve ever experienced, Mary replied to my Query and helped me as soon as possible with upmost kindness and professionalism, I hope that the company recognises how great she is ! I’m quite the jewellery fanatic and saying that I 100% recommend here to get your pieces !

Made a mistake and order two by error. Staff was fast, pleasant and professional and took care of my problem.

I really love Ana Luisa, the quality is high, love designs. The customer support is amazing as well - they replaced my broken earring that I had worn for over 1.5 years every day.

Response time was fast when I emailed about my issue. The employee was very kind. I received my replacement earrings in no time at all.

AnaLuisa jewelry has always been my go to, however I noticed my necklaces were tarnishing after two years (ocasional and not daily wear) Which the warranty only lasts two years and I wasn’t able to receive help with some of my most favorite pieces so I had to just toss them as the tarnished metal was giving me contact dermatitis on my neck. Although ana luisa customer service is great in assisting and replacing if you submit a claim before the two years end. I just don't think it’s worth it to continue buying jewelry that will eventually tarnish or flake off. I love the pieces I still have but won’t be continuing to purchase anything new due to the quality.

I bought a pair of earrings that were not for me and decided to exchange them for a different pair. When I contacted customer service with a question they responded quickly.
The new pair were delivered today..small Paris earrings in gold, my new favorite pair. I'll be back for these in silver too!!

Extremely responsive, actually helpful. Didn’t dismiss my claims

She was able to help me

Very responsive and customer centric. Impressive customer service!

I was very pleased with the service I received when contacting customer service. I had a problem with an item I purchased seven months ago and Ana Luisa arranged for replacement. I appreciated how quickly it was handled.

I can't say enough great things about Ana Luisa, their jewelry and customer service. I've recently purchased several items which I love. One bracelet broke and immediately customer service arranged to have it replaced. I should emphasize the quality of everything I've purchased is great and topnotch customer service. Highly recommend!

I contacted Ana Luisa regarding an issue with one of my purchases. I was amazed at how quickly I was contacted wanting to make things right. I was so thrilled my product was replaced. I will forever be a customer and spread positivity about this awesome company. 100% satisfied.