I absolutely loved my experience shopping with Ana Luisa! The shipping was incredibly fast, and my order arrived in no time. The quality of my bracelet is outstanding, it feels durable and well-ma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve absolutely loved this necklace from Ana Luisa! They were so friendly and easy to work with, and the quality has honestly impressed me. It’s the perfect dainty piece that goes with literally every... See more
Company replied
I took a much needed trip to NYC and walked into the Anna Luisa store. Everyone in there was so nice and helped me find the perfect earrings. When I got home, I realized one of the pieces had fallen o... See more
Company replied
When I posed questions to the team about specific products I was interested purchasing as gifts AL team responded so swiftly I was beyond impressed. Stellar customer service. My niece went bonkers ove... See more
Company details
- #114 of 154 best companies in Jewelry Store
- #41 of 56 best companies in Jewelry Designer
Written by the company
Ana Luisa crafts high-quality, affordable jewelry essentials that stack up to real life. Tarnishproof, water-resistant, hypoallergenic: our pieces are engineered to withstand daily wear and are designed to be the foundation of your daily stack. Like your favorite pair of denim or trusty white tee—Ana Luisa is your jewelry uniform.
2-Year Warranty
Shop with peace of mind.
Our 2-Year Warranty ensures your Ana Luisa purchase is fully protected for two years from the original purchase date. Though we extensively test our products, our warranty covers tarnishing, water damage, and breakage.
Contact info
Brooklyn, United States
- 844-658-0027
- hello@analuisa.com
- analuisa.com
4.1
Great
618 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent efficient ordering and…
Excellent efficient ordering and receiving. Product itself from Ana Luisa — always stellar. ❤️
March 31, 2026
Reply from Ana Luisa
We're so happy to hear you had a great experience. We hope you love your new jewelry!
Great customer service
The representative was very knowledgeable and helped me solve my issue immediately.
March 31, 2026
Reply from Ana Luisa
Thank you for sharing your feedback, Chantal. We're so glad our team was able to help!
Excellent customer service
One item ordered was not included, as indicated, in the package received. Customer service quickly responded and sent a replacement at no additional charge. Happy with the quality of the items ordered.
March 31, 2026
Reply from Ana Luisa
Hi Donna - we appreciate you sharing your experience. We're so glad we were able to make things right for you. Enjoy your new jewelry!
Reply from Ana Luisa
Hi there - thank you for taking the time to share this review. We are so sorry to hear you received broken product after submitting a return. This is not the experience we want our customers to have.
Our team has been in touch with you directly to find a solution, and resolve this as quickly as possible. We look forward to making things right.
Wrong item sent
I received the wrong item, even after reaching out when I had suspicions it was incorrect. I was assured the correct item was being sent.
The order section of the website (under My Account) is not helpful or well engineered.
Also a pair of earrings I ordered, while beautiful, came with the back clasps so loose I had to use pliers to tighten them. You shouldn’t have to use tools on $175 earrings.
Customer service is very friendly and the pieces themselves are lovely but I will not be purchasing from this site again.
March 31, 2026
Reply from Ana Luisa
Hi Hannah - Thank you for taking the time to share your thoughts. This is not the experience we want our customers to have. Rest assured we've shared your review with our team and are making improvements.
We've been in touch with you directly to replace the wrong item and will follow up with more details soon. If there's anything else we can do to help, please let us know!
Excellent customer service
Excellent customer service. They resolve my issue so easily and quickly! Thank you!
March 31, 2026
Reply from Ana Luisa
Thanks for sharing, Farah! We're always happy to help.
i bought my favorite pair of earrings…
i bought my favorite pair of earrings from analuisa a while ago and lost one. in an effort to repurchase the same earrings, i discovered they were still under warranty and had new ones sent to me! im so happy i love these earrings so much. all of the earrings ive gotten from analuisa have been great quality and super cute but replacing this pair made my year
March 31, 2026
Reply from Ana Luisa
Hi Rachel - thank you for taking the time to share your experience here. We're so glad our team was able to help. Enjoy your new earrings!
My daughter and I love Ana Luisa …
My daughter and I love Ana Luisa Jewelries! Elegant and unique pieces! If you love stacking necklaces, bracelets and rings, their pieces look classy. They also have great customer service to back up this beautiful brand as well.
March 31, 2026
Reply from Ana Luisa
Thank you for the support, Maria! We're so glad to hear these kind words.
They kept my card on file and committed…
They kept my card on file and committed fraudulent purchases using my credit card, I haven’t bought from this company in years and thought I received a spam email confirmation of purchase for a an lux subscription. I have the same problem as “guys 3.4.26” review. Do not trust this company. I have reported it as fraud to my bank.
March 20, 2026
Unprompted review
Reply from Ana Luisa
Hey Katherine - thank you for sharing this feedback with us. It sounds like you may have signed up for our AL Luxe membership when you placed an order with us, which is optional. AL Luxe members pay a $3.95 one-time fee for immediate discounts, followed by a payment of $49.99 every 30 days after order confirmation. This is likely why you were seeing charges on your statement.
Our team has been in touch with you directly to resolve this. We look forward to assisting you.
I am having problems receiving my…earrings
I am having problems receiving my earrings. When emailing AnaLuisa, I receive an automated response stating they will get back to me within 48 hours. I have yet to receive and actual response to my request for a shipping update. The shipping label was created 03/03/2026 and has been in that status as of today 03/18/2026.
March 2, 2026
Unprompted review
Reply from Ana Luisa
Hi there - we're so sorry to hear you have not received your order yet. Our team was in touch as of March 20th to figure out a solution. We are also available via live chat and by text. We look forward to making things right for you.
Love this company
Love this company. Have so many beautiful pieces of jewelry. I’ve used customer support twice and I can’t be happier about how it was handled.
March 3, 2026
Unprompted review
Beautiful jewelry
Beautiful jewelry in a wide assortment of styles, metals and prices. Enjoying every piece I’ve purchased. The quality is amazing.
December 1, 2025
Unprompted review
Very impressed with the quality!
I enjoy the pieces I have and wear them frequently. When the package arrives it is a wonderful gift. Customer Service has been very helpful.
March 11, 2026
Unprompted review
Beautiful Variety
Ana Louisa has beautiful jewelry in a wide assortment of styles, metals and prices. I enjoy every piece I’ve purchased. The quality is superb and the customer service very good.
February 2, 2026
Unprompted review
I love Ana Luisa jewelry
I love Ana Luisa jewelry! Shoping online is easy and convenient. The jewelry is durable, cute, and not too expensive, in other words, it is afforable. The jewelry lasts for years with not tarnishing, fading, or discoloration.
February 24, 2026
Unprompted review
Ana Luisa , a great jeweler
Ana Luisa has a great selection of jewelry at all price points. I have ordered fine jewelry as well as vermeil and it is all beautiful and durable. You can't go wrong!
March 7, 2026
Unprompted review
I just wanna say I love Anna Louisa…
I just wanna say I love Anna Louisa They have some really nice pices
March 4, 2026
Unprompted review
I love Ana Luisa’s jewelry
I love Ana Luisa’s jewelry. It’s beautiful and great quality. I always get compliments when I wear it.
February 14, 2026
Unprompted review
Reply from Ana Luisa
Hello Donna - We're so sorry to hear about how you received your order. It sounds like the earrings were damaged or defective. This is highly unusual, but our team is always willing to help in a case like this.
It also sounds like you may have signed up for our AL Luxe membership when you placed this order, which is optional. AL Luxe members pay a $3.95 one-time fee for immediate discounts, followed by a payment of $49.99 every 30 days after order confirmation. This is likely why you were seeing charges on your statement.
In the future, please don't hesitate to contact our team directly at love@analuisa.com. We are happy to make things right.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.