Ana Luisa Reviews 

Excellent Customer Service! I had to return a ring unfortunately and the customer service rep helped me and made the process so easy and zero stress!

Bought 2 pairs of earings which were pretty expansive and guaranteed 100% silver & gold plated. I still get very bad allergic reaction from them which means theyre not what they claim to be and use cheap materials.

Awful service. Low quality products, high shipping costs. Not worth the buy!

Not only is the jewelry great quality, but the customer service is also wonderful. I am a returning customer and this time around, my package get stolen from my mailbox. Luckily, Jessa was very helpful in assisting me with getting a replacement! am definitely recommending Ana Luisa to my friends and will be purchasing from here in the future!

Customer service was so helpful when the clasp on one of my favorite necklaces broke! There was no issue with getting a replacement and now I can continue to wear one of my favorite pieces.

The customer service team was very patient with me understanding the gift card process. I appreciate oh there help.

Earrings look great. Great quality. The only thing I would change would be the length of the earring stem to be a bit longer.

Honored their 2 year warranty when gold plating deteriorated on daily wear mini-hoops.

Not only is the product excellent quality but the customer service is the absolute best I have dealt with in along time. I absolutely recommend Ana Luisa

I had an issue with my necklace and they addressed and corrected it right away. Customer service gets all tens!!!

I shop Ana Luisa regularly for myself and my daughters. Great quality and unbelievable customer centric service. They have gone above and beyond.

Great customer service! My necklace came with a knot in the chain that I couldn’t undo and I reached out to customer service and it was handled within 10 minutes. I explained the issue, sent a picture of the necklace and they sent me a new one immediately :). I really appreciated the customer care and quick resolution!

Also really cute jewelry, I wear it everyday!

Pretty surprised to open my email and see that I had signed up for a subscription that I never obviously can send it to. I hate that the Internet has become like this. I just wanted to buy a piece of jewelry, not sign up for some sort of subscription. I use the express check out with Apple Pay and then got an email that I had signed up for a subscription. How is that even possible?

Great customer service, beautiful product. Initially I was a little disappointed because the earrings my daughter wanted for Christmas were sold out everywhere. I went directly to Ana Luisa and found them there, ordered them, then got a notification they were on backorder til January. But you guys made it happen, they arrived just in time for Christmas and she was thrilled. Great communication by Marci throughout. Thank you.

First of all I have to say the quality of the products from AL has always been outstanding. I had a problem with one of my orders recently, seems something happened with the shipping and I never got my pieces although the page of the company in charge said Delivered. When I reached out to AL support they were sooo kind and helpful, they offered options to fix the problem and took care quickly and effectively. I will definitely keep buying from them. Their designs are unique and elegant, pristine finishes and modern looks.

I appreciate the effort and email exchange I had with a couple of people in Customer Service but I only received one pair of tiny earrings, the other 3 items were not included, only that free pair of earrings.
I don't want to waste more time on this, it is not worth it. Please do not contact me again.
Regards,
Nadine

I ordered a necklace and they signed me up for a $50 monthly membership and charged me $5 to sign up, without ANY NOTICE of any kind besides an email after the fact. This is not only criminal, but scammy in nature. If you order anything from here, be SURE to read the fine print and check your email after, as they probably tried to scam you as well. Check your credit card statements people.

Beautiful jewelry! The quality of the product is great. The eebsite is really great

Same experience as other customers: automatically (and forcibly) enrolled in AL Luxe costing me an additional $3.95. Price (in total) balanced out to about MSRP (as the item was "discounted"), but this practice alone is deceptive and unacceptable. Immediately cancelled the membership, but I'm still out $3.95.

This will be my first and last order from Ana Luisa, regardless of the quality of the merchandise.

Ana Luisa replied stating that the AL Luxe membership can be "removed at checkout." I have since tested this claim and can confirm this is an outright falsehood. It is the only item in a cart that cannot be removed at checkout, and only removes itself if the cart becomes empty. This is deliberate deceit on the company's behalf.