I've followed ANDFOUR STUDIO for a few years now and have always admired the pots Naomi sources for each collection. I finally took the plunge and made my first purchase and I am in LOVE!! I was kep... See more
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I have purchased 4 Antique Pots and each one is individually beautiful. They arrived in good time and were all exceptionally well presented and packaged. I couldn't recommend ANDFOUR enough if you wan... See more
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It was a pleasure to buy from Andfour Studio. The items were delightful . Their customer service was second to none, when there was a slight delay in the delivery (though no fault of their own) they... See more
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Everything was excellent from start to finish. I ordered a medium sized vessel and some dried stems and they both arrived extremely well packaged and were in perfect condition. Delivery was quick too,... See more
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Company details
Written by the company
An independent, online boutique offering luxury and unique home décor, one-of-a-kind antique pieces, and dried flowers and bouquets. "A creative studio born from a love for home, inspired by nature." Follow us on Instagram for the latest products and offers: @andfourstudio
Contact info
United Kingdom
- hello@andfour.com
- andfour.com
Love my beautiful pot
Love my beautiful pot, it makes a dull space into something quite special. Lots of people has already commented!
February 21, 2023
Reply from ANDFOUR STUDIO
Thank you so much for your order Amanda, really pleased you love your vessel :)
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I haven’t yet received the two items I…
I haven’t yet received the two items I ordered despite my order being placed 23 days ago now. What was even more disappointing as a returning customer of this business was that my £5 delivery fee I paid to receive my items in a 1-4 working days timescale was refused to be refunded by the owner Naomi. The delay is attempting to be blamed upon courier delays - although in my last correspondence I was told the courier has not yet actually collected the item and a replacement order will be sent but I’m still expected to pay £5 for what will be almost 30 days by the time this is (hopefully) received….. I shared these products from previous orders on my social media accounts back when the business was “Neome Collection” but this experience unfortunately prevents me from making any future orders or from further recommending these products. I was told the owner “ can’t refund everybody’s shipping cost “ which as a small business owner myself feels irresponsible firstly to not asses this on an individual basis but secondly careless to expect a returning customer to await a month for delivery and provide an insincere generic response when this is requested . Your only as good as what people say about when you when your customer base have a problem after all! I would avoid folks
November 26, 2022
Reply from ANDFOUR STUDIO
Thank you for your review Amber and I would like to apologise again for the delay you are experiencing. The current UK postage delays we are all experiencing is a very frustrating time for both retailers and customers, and is something that is unfortunately out of our control. I hope you understand that I was not able to send out a replacement order for you until I was able to get an answer from the courier, I tried my very best to get this but as explained in my emails, even having tried ringing every day, I could not get through on the phonelines due to their demand at the moment. Once I did get through on Friday, I packed up and shipped a replacement order for you immediately. Apologies, I think you may have misunderstood my last email, I dropped your parcel off to the parcel shop and collected by my local courier weeks ago, what I was told on the phone by Evri on Friday is that the parcel is stuck at your local depot and is still awaiting a courier to collect it for delivery. As of 07:53 this morning, your replacement order is being processed at the hub and will be with you very soon. Best wishes and we hope you have a lovely Christmas, ANDFOUR
Reply from ANDFOUR STUDIO
Thank you so much for your review :)
Great company!
Great communication, very helpful took some extra photos- thank you) and flexible delivery!
October 12, 2022
Reply from ANDFOUR STUDIO
Thank you so much for your review :)
Damaged poor quality products
After I completed my purchase, days past and no further dispatch or delivery correspondence was sent. (An issue you need to address with your shipping provider. Not me.)
I had to chase the shop for an update. Finally, they arrived and were damaged which was not in transit as the box was perfect and there were no snapped pines in the box. They refused to replace 1 severly noticeably broken stem. (2 inch gap due to the missing pines 1/4 way up the stem) They knew it would not be cost effective to return, however, they refunded 1 damaged stem at the same cost as what it would of been to send 1 replacement stem. Absolutely terrible customer service. I was told to just put them in a vase to hide the big gap in the lower pines of the palm leaf. Just as bad as telling someone to put on thier shoes to hide a hole in their new pair of socks! Completely unprofessional. I would not recommend.
I have the conversation and I quote you said "pop them in a vase and see if your happy. You often can't see the bottom of the palms once they're in a vase" (she sent me images of the palms in deep pottery vases where half of the stem is hidden within the vase to demonstrate). You would refund for 1 stem but cannot send a replacement and to let you know you'll refund tonight -To which I replied they were for a display so will be visible and it's a shame, it seems I have no choice. No further communication was had and I recieved £6
November 5, 2022
Reply from ANDFOUR STUDIO
Dear Sabrina,
I’m sorry you have been left feeling dissatisfied with your service from ANDFOUR STUDIO, we work around the clock to ensure the great customer service and products we are renown for.
Thank you for your comments. Your order was sent in a timely manner and, as per our website shipping details, all further dispatch, tracking and delivery correspondence is sent via our courier Evri. It is also noted on our website to check your junk inbox for these emails.
You messaged us for an update regarding your order at 14:49 on the 1st Nov and I responded to you at 15:32 on the same day, the same speedy response was given upon receiving your other messages, including dealing with your complaint/compensation out of hours on a Sunday evening.
You ordered a dried/real foliage product from us, our dried Japanese palms. As discussed in our correspondence, dried flowers and foliage are a very rustic product which is never ‘perfect’ like faux products are. This is due to the very nature of them being a natural product, no two natural products are the same as we detail on our website.
In our marketing photos, these palms did show the odd pine or two which is snapped or missing, this naturally occurs when natural foliage or flowers dry as they become more brittle. I also explained this in a friendly manner in our correspondence.
You explained to me that you were not happy with your order, so I offered you two solutions; to return your order, giving you a full refund, or for a refund on the one palm you were not happy with. I explained that, unfortunately, I was unable to send another palm at that time. Seeing as the palm is not unusable and is in its normal sellable state, we believe the two options given to you were satisfactory. We apologise that you do not feel the same way.
May I take this opportunity to assure you that during our correspondence I did not tell you to ‘just put them in a vase to hide the big gap’. After offering you to return the package for a full refund, but you not wanting to, I simply asked if you were going to display the palms in a vase. The two dropped pines were at the very base of the palm and as previously stated above, this is quite the norm and is not classed as a faulty product. However, as you were not happy, I was trying to understand your situation better to gauge what amount of compensation I would send you as a gesture of good will. You told me you were not going to display the palms in a vase, therefore, I decided to give you a full refund for the palm leaf in question.
We are pleased to say, we have never had any complaints regarding our Japanese palms before, so we are saddened that you feel you were dissatisfied with the product. After responding to your messages in a timely and friendly manner, giving you two compensational solutions, as well as processing your compensation very quickly too, we are saddened you feel our customer service was ‘absolutely terrible’ and ‘completely unprofessional’.
I’d like to thank you for taking the time to leave us a review and I do hope you enjoy the dried palms once you have them displayed.
Best,
Naomi @ ANDFOUR.
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Reply from ANDFOUR STUDIO
Thank you for your review :)
Highly recommend!
Naomi is amazing at what she does and her service and products are second to none. I was so happy with my pampas! Thank you x
August 1, 2022
Unprompted review
Reply from ANDFOUR STUDIO
Thank you for taking the time to leave us this lovely review :)
Beautiful products and amazing service!
August 1, 2022
Reply from ANDFOUR STUDIO
Very kind, thank you! :)
In love with my Sri Lankan palm leaves
In love with my Sri Lankan palm leaves! They arrived safely packed and they look perfect in every corner of the house. Highly recommend!
July 8, 2022
Reply from ANDFOUR STUDIO
Thanks so much for your review Claudia, so pleased you like your palm leaves! :)
If you have any photos please send them to us on email or instagram, we'd love to share them!
Best wishes,
Naomi
Owner of ANDFOUR STUDIO
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My vase was chipped so I was…
My vase was chipped so I was disappointed and I think the dried flowers are expensive for what they were.
July 7, 2022
Reply from ANDFOUR STUDIO
Hi Jacqui, I’m so sorry to hear you were disappointed in our service, if you had contacted me regarding this I would have happily resolved the issue for you.
Having looked into your order, I can see you ordered an Antique Vessel from our antique range. As advertised, these are vessels dating back up to 150 years old, therefore all have significant signs of ware, weathering and knocks/bumps/chips. Having looked back at photos of your vessel from our website listing, I can see it shows a chip in neck of the vessel.
If there were further chips that you feel were not photographed, please feel free to email photos of these to me and I can look into this for you.
Best wishes,
Naomi
Owner of ANDFOUR STUDIO
10/10 always
Purchased from and four (previously neome) multiple times. Amazing pieces, just want to keep buying more!!
July 3, 2022
Unprompted review
Remarkable curation of beautiful products - returning customer over and over!
i will continue to shop andfours collections time and time again. an unmatched selection of unique and one of a kind pieces. the curator is incredibly talented and has a remarkable eye for what people want in their homes. truly a wonderful selection of items!
July 3, 2022
Reply from ANDFOUR STUDIO
Thank you so much for your kind words and your repeated business, it means the world! Very glad that you're happy with your products.
Best wishes,
Naomi
Owner of ANDFOUR STUDIO
Great company
Great company, love all the products, very stylish and elegant.
My order came beautifully eco packaged and on time again.
I love the new website. Highly recommend them.
June 30, 2022
Unprompted review
Reply from ANDFOUR STUDIO
Thank you so much for your order and kind words! Chuffed you liked the new website :)
Best wishes,
Naomi
Owner of ANDFOUR STUDIO
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I’ve ordered a couple of times with…
I’ve ordered a couple of times with this company and I can’t fault them. They were really friendly when I contacted them about a last minute bouquet for someone’s birthday. I recently bought one of their antique pots and the quality is great. Highly recommend.
June 30, 2022
Unprompted review
Reply from ANDFOUR STUDIO
Thank you so much for your review! We hope to see you again soon.
Best wishes,
Naomi
ANDFOUR STUDIO
All round fab company
Super easy website to use & fast delivery! The dried flowers I purchased were perfectly and securely wrapped & all packing is recyclable which I love!! The flowers themselves are beautiful, so vibrant considering they’re dried and really unique arrangements. Would highly recommend!
June 30, 2022
Unprompted review
Reply from ANDFOUR STUDIO
Thank you so much for your order and kind review Abigail. We are so pleased you enjoyed your experience and products. We hope to see you again soon!
Best wishes,
Naomi - ANDFOUR STUDIO
Amazing high quality products and…
Amazing high quality products and customer service! Would highly recommend.
June 30, 2022
Unprompted review
Reply from ANDFOUR STUDIO
Thanks so much for your kind words Shannon, we hope to see you again soon.
Best wishes,
Naomi ANDFOUR STUDIO
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Love love love
Love love love. Amazing quality and excellent customer service as always.
June 30, 2022
Unprompted review
Reply from ANDFOUR STUDIO
Thanks so much for this wonderful review. We take a lot of time to ensure the quality of our products and service. We hope to see you again soon.
Best wishes
Naomi - ANDFOUR STUDIO
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