Andrew James Reviews 

12,198
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service and the helpfulness of the staff, who are quick to resolve issues and provide replacements. Many people highlight the efficiency and promptness of the service, often receiving replacement parts free of charge, even for older products. Reviewers are particularly impressed with the personalized approach and the willingness of customer service representatives to go above and beyond. However, some customers experienced issues with product quality, noting that certain items felt lightweight or became faulty after a short period. A few people also mentioned problems with product durability, such as appliances losing function or not retaining heat as expected. Conversely, a small portion of people felt dissatisfied with the customer care service, describing it as unhelpful or unresponsive.

What people talk about most

Product

Customers had ambiguous experiences with product quality and functionality, with some expressing satisfaction... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness and efficiency... See more

Service

Reviewers highlight positive aspects of service, with many describing it as excellent, first-class, and... See more

Staff

Consumers find staff to be exceptionally helpful and friendly, with many reviewers praising specific... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing disappointment with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a broken 3month old 8 lt slow cooker bowl and I had been looking around to get a replacement without any luck. I contacted Andrew James by email and informed them of the situation. Very quickly... See more

Company replied

Rated 5 out of 5 stars

The blade on my trusty Andrew James slicer was losing its edge after years of service so I wrote to the company to enquire if I could purchase a new blade. To my delight Tracy, Customer Service Execut... See more

Company replied

Rated 5 out of 5 stars

A halogen oven was recommended to me several years ago and I was very pleased with the one I bought. After considerable use the underside of the lid became encrusted and rusty. I failed to replace the... See more

Company replied

Rated 5 out of 5 stars

Bought halogen oven and induction hob previously and are still going strong. Great for my small kitchen and cooking turns out faultless. Induction hob particularly in constant use. After sales pr... See more


Company details

  1. Kitchen Supply Store

Information provided by various external sources

Our food mixers have been voted amongst the Top Ten in the UK by the Independent and our products have appeared on several TV programmes including Masterchef, Come Dine With Me and The Gadget Show. We have teams dedicated to unearthing and developing high quality inventive products, all of which are inspected and tested to the highest standards and specifications.


Contact info

4.2

Great

TrustScore 4 out of 5

12K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.2

All reviews

(12,198)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

This mixer from the kitchen supply…

This mixer from the kitchen supply store is a must-have for any baking enthusiast. It operates flawlessly, providing consistent and powerful mixing. The fast and secure delivery was a bonus, making my shopping experience even more enjoyable.

April 28, 2023
Unprompted review
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Rated 1 out of 5 stars

This is now my 3rd Andrew James…

This is now my 3rd Andrew James Dehydrator ove the last 6 years, the first one just stopped working altogether, but I had it for over 2 years so kind of excepted it , the second one after about the same time the heating element just stopped working. I thought that's it not getting from them again but my wife got me one off amazon, so I have had this one just over a year and the time and temperature just keeps changing by itself the whole time , constant beeping. I'll set the temperature at 40 an hour later its a 50 or 70 then it will change to however it feels at the time whilst beeps wake everyone up. Not good enough I'm afraid

March 13, 2023
Unprompted review
Rated 1 out of 5 stars

A ice machine has leaked twice the…

A ice machine has leaked twice the water supply pipe is arranged around the fan our fan only had 2vscrews fitted instead of 4 thus causing exesseve vibration and wearing holes in two places in the supply tube after 1 year i taped up which lasted anouther year now i need to find replacment parts but cannot find on andrew and james website a wholly unagreeable situation.

December 29, 2022
Unprompted review
Rated 1 out of 5 stars

Noisy and Excessive Vibration on myAJ000187 halogen oven…

Just purchased my AJ000187 halogen oven in September 2022 from Amazon.
Have had one before only my last one had a hinged lid which my new one does not, this was my choice due to cost of the hinged one.
However my poor rating is due to the noise my new oven makes very loud and vibrating when in use.
I have had to place oven gloves & small bowl on top of the control panel excluding the ventilation slots so not to overheat just to stop the noise and vibration in order to make using the oven bearable.
I think if the lid came with a silicone gasket to seal the lid slightly may help?.
Otherwise spend a more and choose the hinged type this may be quieter.

September 22, 2022
Unprompted review
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Rated 1 out of 5 stars

4 months old and a new bulb already

I purchased a halogen oven , with the attached lid thinking it would be an improvement over my cheaper model that finally blew the bulb after 2 1/2 year's , wrong ! I've owned it 4 months and have had to replace the bulb today ! Half way through cooking a chicken .
Now I'm unable to find original spares and all the generic replacement bulbs have wiring which is much to long to fit in the unit , I've found the reason for the bulb malfunction , lack of heat protection for the wiring !
I've replaced the bulb with the spare provided " never a good sign " and hopefully this will last longer !!!!!!!

October 30, 2022
Unprompted review
Rated 5 out of 5 stars

Loud beeping noise is this normal when heated up

Electric BBQ - So far so good as I have only just unpacked it but when I first heated it up for the 3-5 minutes it suddenly gave out an extremely loud beeping noise. I have looked everywhere and cannot find a reason for this. Can you please tell me if this is normal. I have sent you an email but had no reply. Thank you. Denise

August 18, 2022
Unprompted review
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Rated 1 out of 5 stars

I bought an appkettle from Andrew James…

I bought an appkettle from Andrew James - it seems AppKettle have gone bust, the app no longer exists, the servers are down so it doesn't function. I thought i'd reach out to Andrew James to see if we can resolve the issue with no response - and it looks like they're bust too so I guess i'm £130 under...

January 26, 2022
Unprompted review
Rated 1 out of 5 stars

No customer service or returns policy

3 replacement ice machines later and still no refund for the initial purchase and now the 3rd machine has gone wrong. We only go the initial replacement via Amazon but if you search this company is now AJRealisations. Nobody answers the phones and products are inferior... Avoid and don't waste your time or money...

October 7, 2021
Unprompted review
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Rated 1 out of 5 stars

Gone into administration in 2020...

Used to be excellent but it seems they went into administration in 2020. Not sure what support they provide during administration, if any. Will try and get in touch with the administrators and find out.
Edit: Emailed them about 2-3 weeks ago. No reply 🙄

June 28, 2021
Unprompted review
Rated 1 out of 5 stars

Andrew James Stove

I purchased a small souble stove on Amazon (whilst my kitchen was being updated) and after 5 months it stopped working. I forgot to send it within the six month deadline and the sellers refused to do anything about it! A great big con.

May 12, 2021
Unprompted review
Rated 1 out of 5 stars

Not good at all!

I bought an Andrew James slow cooker through Ebay. I plugged it in and it blew the sockets in half of my house. Sent it back and still waiting for a refund.

April 12, 2021
Unprompted review
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Rated 1 out of 5 stars

FRAUD

I bought a vacuum sealer and after 7 months it's dead... the website doesn't work and the email doesn't work. This is a proper fraud!

January 11, 2021
Unprompted review

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