Quick delivery with a minor mounting part missing. Prompt delivery of missing part and friendly customer service. Bike has lots of power and the dual motors make it a remarkable climber for a heavy bi... See more
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Canadian customer. Purchase was a breeze. Email confirming payment and shipping label created. Shipped in three days from Toronto to a northern address. No surprise fees when shipping arrived! Over... See more
Delivery arrived 5 days after purchase. Delivered in Canada. Perfectly packaged. Smooth and Happy purchase. I would recommend Andsky Ebikes to everyone. APEX 50 was my first e bike i ever owned and t... See more
Arrived in great condition with all accessories I ordered. Assembled and checked out all systems with no problems. Adjusted fit for me and rode it. Rides differently from my old e-bike but will adjust... See more
Company details
- #20 of 49 best companies in Bicycle Store
- #48 of 78 best companies in Sporting Goods Store
Written by the company
Andskyebike is a Hong Kong-based e-bike brand dedicated to delivering high-quality, affordable electric bikes to the U.S. market. We specialize in powerful, performance-driven models like the Apex 50 and S700, designed for all-terrain use with features such as full suspension, fat tires, and long-range batteries. Our foldable e-bikes combine durability, style, and convenience, making them perfect for both city commutes and outdoor adventures. At Andskyebike, we’re committed to offering great value and excellent customer support, ensuring you enjoy every ride with confidence.
Contact info
United States
- 213-589-5726
- service@andskyebike.com
- andskyebike.com
4.5
Excellent
165 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great experience
Here's a detailed review based on your experience with Andsky and the customer service you received from Emily:
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**Review of Andsky E-Bikes**
I recently purchased two e-bikes from Andsky, and I am thrilled with my experience. From start to finish, the process was smooth, and the assistance I received from Emily in customer service was exceptional.
**Product Quality:**
The e-bikes themselves are top-notch. They are well-built, sturdy, and offer a comfortable ride. The battery life is impressive, allowing for long rides without the worry of running out of charge. The features are user-friendly, and the overall design is sleek and modern. Both bikes have exceeded my expectations in terms of performance and reliability.
**Customer Service:**
Emily in customer service was a standout during my purchasing experience. She was knowledgeable, patient, and genuinely interested in helping me find the right e-bikes for my needs. Emily took the time to answer all my questions and provided valuable insights into the different models available. Her professionalism and friendly demeanor made the entire process enjoyable. It's rare to encounter such dedicated customer service, and it truly made a difference in my purchasing decision.
**Overall Experience:**
The purchasing process was straightforward, and I appreciated the clear communication from Andsky regarding the order status and delivery. The e-bikes arrived on time and in perfect condition, ready to ride. I also found the warranty and support information helpful, giving me peace of mind about my investment.
In conclusion, I highly recommend Andsky for anyone looking to purchase an e-bike. The combination of high-quality products and excellent customer service, especially from Emily, makes them a standout choice in the market. I am excited to enjoy many rides on my new e-bikes and look forward to future interactions with Andsky.
December 9, 2024
Unprompted review
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Overall
Overall, we like our S700 series ebikes. We do have a couple of suggestions to make them better. There's a huge bump in speed from PAS1 to PAS2. That gap needs lessened. Seat needs more cushioning. Phone holder doesn't fit larger sized phones or phones with cases. Outside of those little things, we think they're great. Long battery life, good top speed, folding style we love so they fit inside our Jeep. We look forward to many hours of fun on these bikes as we travel. Would recommend especially at this price point.
November 14, 2024
Unprompted review
Reply from Andskyebike
Hi Therese,
Thank you so much for your thoughtful feedback! We truly appreciate your suggestions, and we'll definitely consider them to improve future models. We're glad to hear you're enjoying the long battery life, top speed, and the folding design. Your input is invaluable, and we look forward to providing even better products in the future!
Enjoy your rides and have fun exploring!
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