ANEX Tour Reviews 1,988

It is simple, if you need to call or any support from them you will understand this ULTRA low score!
They do not focus on customer support, like answering emails or waiting 30+ min to get your call answered (observation - there is not urgent support).
In another words, if you got all 100% ok, that is good you will not need them, however, if you have a simple inquiry you are ALONE! They should spent less money on advertising and more on customer support. This company never again!!!

We are writing to express our dissatisfaction with the tour we booked with you on 24.04.2023. We bought two vouchers from you for 100€ each, but later we discovered that the same tour was offered for others travelers for 85€.
Furthermore, we were not informed about the details of the tour itinerary. We expected a pleasant and relaxing day trip, but instead we had to wake up at 3:55 am and spend more than 16 hours on the road. We had to stop at a store, a wine tasting, and two restaurants that were not part of our original plan. We had a Russian-speaking guide. She was nice!
We were very disappointed and exhausted by this experience. We did not get what we paid for and what we expected from your agency. We request a full refund of our vouchers or a compensation of 15€ per person for the difference in price and the inconvenience caused.
We hope you will take our complaint seriously and respond to us as soon as possible.

I wouldn't recommend this company because the adventure started from our arrival at the hotel. Our flight was delayed, therefore the guide left us with the Turkish driver who did not know any languages either Russian or English. We had a group of 18 people from different hotels, so the driver asked the GPS how to get to the hotels and it took 3 hours of going in rounds. We were extremely exhausted when he left us at the wrong hotel and went away. We had to take the taxi and paid quite a lot of money because it was 30 minutes to our hotel by taxi. The guide from Anex Tour said that they would not give us the refund even though we gave him the receipt from the taxi driver.

Scammers
Don’t use them !!

Awful ...just awful. They asked us to be ready at 5 a.m. in the lobby, 5:15 the guy called to say the excursion was cancelled after all. NEVER TAKE SERVICES FROM THIS COMPANY. NEVER

Customer service is unreachable
Average waiting time 1 hour
When you eventually have someone on the phone they give you a wrong answer or say they can't help. After a few calls I ended up with someone that did help me ( total call time 3,5 hours from Holland to Germany).
Send numerous emails: NO reply
Send Facebook message: NO reply
Their representative in Hurgada knows absolutely nothing . Waist of energy and time to talk to this man.

Sorry I never book with this company again
They book the trip , send the papers and that's it.
Don't expect any service at all

I BOOKED VACATION IN TURKEY AND THEY JUST MAKED IT 2 DAYS SHORTER AND I DIDNT GET ANY MONEY BACK!!! NOW IM GOING ONLY FOR 3 DAYS AND NOT FOR 5 DAYS FOR THE SAME MONEY!!!

We, 2 persons, chose Anex Tour for Egypt (Sharm El Sheikh) travel on January 23-31, 2022.
The overall travel experience is pretty much positive - Anex Tour agents are taking care and all the formalities during entire trip.
After our arrival Anex Tour employee advertised several possible tours organized by agency. We have decided to align with Anex Tour employee dates, conditions and order one of the offers that we were interested in.
Then suddenly we found out that our travel date is deferent that was agreed with Anex Tour.
As we found out from Anex Tour employee it happened due to lack of the free place for needed date. We were surprised as we have informed employee regarding specific week day and time that fit our schedule and it was almost one week before the trip. It happened that nobody from Anex Tour side was asking for our approval for changing trip date.
Unfortunately agency was not able to do a refund or add us to the list of tourists who travel on agreed at the beginning date.
Long story short - keep an eye on Anex Tour in order to get what you are expecting and agreed with them.
It will help to avoid miss understanding and do your trip even better.

Guys stay away from this Turkish tour guide. They will never assist you if you need help. They left me stranded on Dominican island without any assistance or even offer a return ticket back because I got Covid. I had to pay a one way return ticket for over 1000 usd. They will take your money and leave you like garbage in a bin.

this is real horror and I do not recommend it to anyone

We flew on vacation several times with this tour operator, but the last time was terrible. It all started with the choice of tours, they told inflated prices and did not want to offer adequate options. When I had looked it by myself and came again to book a tour to the selected hotel, problems began with plane tickets.
We bought a ticket slapdash and finally flew. But our problems with the tour operator did not end there. They told that we only need to do the COVID test before departure. Nobody warned us that we should make it upon arrival in another country, before departure from there and upon arrival back. And everyone spent $ 200 on these tests, which were not in our budget.
In general, the trip itself turned out to be normal, but all these nuances spoiled the impression very much.

Deceptive!!didn't speak a word of English. It took them four and a half hour to give me transfer from antalya airport to Flora Garden beach resort not to mention it was pleasant to wait in scorching heat. Not recommended!!!!!!!!

I was in Turkey for the first time and discovered it from the bad side. We stumbled upon disgusting deceptive leadership. They do not respond to complaints. Strongly not recommend.

I strongly advise not to anyone! I ruined my vacation!

This was the worst trip I have ever had!!!!Were leaved in airport without help and needed to buy another tickets because they did not announced us that when we go home we need to do another COVID test🤬🤬🤬🤬🤬🤬

I do recommend. I went to Turkey with my family for one week and everything was organised perfect. I travelled with two small kids and I did not have to think about nothing thanks to Anex. An the end we lost our covid test paper and represant of Anex was in 10 min at the airport and gave us a supportance so we were able to come back to Germany. Thank you very much. I would choose Anex Tour next time for sure.

My wife and I used the service of this agency in December 2020 in Antalya. This is just disgusting company !! They said that we would get to the excursion site in 30 minutes, in the end, we gathered all the tourists around the hotels for 2 hours and drove for another hour. We took a tour where we had a tour of the reservoir and then had to go fishing. Then, according to the plan, we had to eat what we caught. If we had not caught anything, we would still have to be fed. As a result, we were brought to the reservoir, and there we were told that we all go into a large catamaran. There were already 2 buses when we arrived. As a result, there were about 90 of us. I remind you that no one canceled the covid. Social distance was not observed at all !! We just stood in the catamaran for 15 minutes, then half of us were asked to go to the pier and said that we would go on another catamaran. We waited another 30 minutes at the pier. There was not a single toilet around. The second catamaran arrived. We were driven across the reservoir and then we immediately went to lunch. The food was disgusting! Then, we were told that we are now going fishing, and then home. All of them on the catamaran asked to go home immediately. But our guide said that we would go fishing anyway so that people would not write on the Internet later that we were not fishing! Generally, this tour was called FISHING ON THE RESERVOIR. As a result, we spent 15 minutes with rods in hand, and of course, no one caught anything! We were brought home 2 hours later than promised, and it was December 31st and we were all going to celebrate the new year! As a result, we arrived hungry, frozen, and we did not have time to rest and get ready before New Year's dinner. We were not compensated for anything.

We travel a lot, although quarantine has changed our plans a bit this year, but still we have visited a few places. To do this, we chose the company Anex Tour. Despite the quarantine mode employees are very responsible, always answer calls. The flights were not canceled or postponed. We are all satisfied.

This is the worst company ever!!
How can they send us on a Russian tour when you can tell from our passports and from the English we spoke to the rubbish representative in which he spoke to us through google translate from Russian to English that we only speak ENGLISH NOT RUSSIAN!!!

Anex tours is a terrible agency to use. Me and my family booked a tour to Istanbul as an English family. The company representative (knowing our nationality by our passports and the way we spoke) booked us for a RUSSIAN tour. Since then the company has failed to apologise for the uncomfort we felt during our stay. DO NOT BOOK ANYTHING THROUGH THIS FRAUDULENT COMPANY.