I purchased 6 items from the new fuse collection and the fit and quality is so nice! I absolutely loved the experience at the pop up shop in November and thought the customer service was unmatched.... See more
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See what reviewers are saying
Really disappointed tbh. The PJ bottoms arrived with some VERY questionable stains in the crotch area!! I'm only used to leaving good reviews but actually disgusted at what looks like discharge stains... See more
Company replied
My daughter is obsessed by these collections, and has lots of Angelle collections stuff, over 20 pieces. All of them are great quality material and even better attention to detail on things like wordi... See more
I ordered 2x Hey Sis Mocha hoodies spending over £100 so my sister and I could be matching for Christmas. I then received my parcel to find only 1 hoodie had been sent with no delivery note or pickin... See more
Company details
Written by the company
Angelle Collection was created after founder Ellenor Darby saw a gap in the market for what she felt was truly missing from her wardrobe - luxury, high quality, flattering, cosy & comfortable loungewear that she didn’t have to pay the designer price tag for. Angelle aims to serve the women of the world who require the perfect outfit to pop to the shops, have a cup of tea with friends or a night in on the sofa in style.
Contact info
United Kingdom
- hello@angellecollection.com
- angellecollection.com
2.7
Poor
494 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful!
Awful!! Ordered from the Boxing Day sale and STILL haven’t received my order!! Contacted Royal Mail to be told it had been sent to the wrong address and now had been returned to the sender. Told me to contact the angelle collection to process a missing item and they still haven’t got in touch. Never again!! Where is my money?!
February 1, 2022
Unprompted review
Reply from Angelle Collection
Hi Isabel,
I hope you are well.
I am so sorry to hear that you did not received your order.
After checking our system I can confirm that a full refund has now been issued for this order.
I hope this helps and that you have a wonderful day!
kindest regards,
Angelle collection
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AVOID THIS COMPANY!!!
AVOID THIS COMPANY!!!
One star is being generous!!!
Dreadful customer service. Take weeks to reply to their emails.
Now waiting for a refund…..
will never order again.
February 1, 2022
Unprompted review
Reply from Angelle Collection
Hi Joanne,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
Please can you confirm the specific order reference and items you are looking to be refunded for ?
I can then look further into this for yourself and ensure that a refund is issued if this has not already been actioned.
I hope this helps and that you have an amazing day!
Kindest regards,
Angelle collection
Absolute Shocker
Ordered in Boxing Day sales, recieved items after 21 days and two products were missing. Emailed over 10 days ago and still no response. Absolute shocker of a company, racism and discrimination aside!
February 1, 2022
Unprompted review
Reply from Angelle Collection
Hi lou,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference affected along with the specific items missing from this order ?
I can then ensure that a refund is issued for the missing items if this has not already been actioned.
I hope this helps and that you have a lovely day!
Kindest regards,
Angelle collection
Money grabbers
This is my second time writing a review and I’m still just as unhappy. It’s been almost a month and I’ve still not heard anything back from this company regarding the missing items from my order. They’ve taken my money and I’ve not heard anything back from them, even after multiple contact attempts on multiple different platforms. If your happy to lose your money, order from this website. If not then avoid at all costs!!!!!!
February 1, 2022
Unprompted review
Reply from Angelle Collection
Hi Abbie,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
Please can you confirm the order reference affected along with the specific items missing from this order?
I can then look further into this for yourself and ensure that a refund is issued for the missing items if this has not already been actioned.
I look forward to hearing back from yourself and hope that you have a wonderful day!
Kindest regards,
Angelle collection
Avoid at all costs
Ordered in the Boxing Day sale, items took weeks to be delivered just for the product to be faulty and the zip pop off the first time I wear it.
Customer service don’t reply so you can kiss your money good bye.
Awful service and awful quality
January 31, 2022
Unprompted review
Reply from Angelle Collection
Hi Faye,
I hope you are well.
I am so sorry to hear that you have not only had a bad experience with Angelle but also received a faulty item, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference affected?
I look forward to hearing back from yourself and hope you have an amazing day!
Kindest regards,
Angelle collection
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I ordered two of the underwear sets and…
I ordered two of the underwear sets and the quality and fit is absolutely terrible. I didn’t expect them to be amazing as it is a newish clothing brand but I definitely expected it to be a little bit better for the price.
January 31, 2022
Unprompted review
Reply from Angelle Collection
Hi Jade,
I hope you are well.
I am so sorry to hear that you are not happy with the quality of the underwear sets you have ordered.
So I can look further into this for yourself, please can you confirm the order reference for these items ?
I look forward to hearing back from yourself and hope you have a wonderful day!
Kindest regards,
Angelle collection
don't bother
sizing is completely off and customer service is basically non existent! can't get through via any socials or emails, don't waste your time
January 31, 2022
Unprompted review
Reply from Angelle Collection
Hi Emily,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference along with the specific items you are unsatisfied with the sizing?
I can then look further into this for yourself.
Kindest regards,
Angelle collection
Ordered over a month ago
Ordered over a month ago, have only received 2 of my items. Have contacted The angelle team 3 times with no response. The only response I got was they will get back to me in 3-5 days. This was over a week ago now! Awful customer service, spent a lot of money and feel this was a waste as we are now at the end of January.
January 31, 2022
Unprompted review
Reply from Angelle Collection
Hi Ellie,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference affected along with the specific items which are missing ?
I can then look into this and ensure that a refund is issued if this has not yet been actioned.
I look forward to hearing back from yourself and hope you have a lovely day!
Kindest regards,
Angelle collection.
Dodgy sizing and bad customer service
*ordered before the racist tweets came to light*
Ordered some stuff before Christmas and the quality is awful :( sizing is all wrong and the clothing has bobbled. Postage took ages as well and to make things even worse you have to pay to return your items even though the sizing is all wrong.
January 30, 2022
Unprompted review
Reply from Angelle Collection
Hi Phoebe,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference affected along with the specific items you are unsatisfied with the sizing?
I can then look further into this for yourself.
I look forward to hearing back from yourself and hope you have an amazing day!
Kindest regards,
Angelle collection
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Terrible
Placed an order on Boxing Day. After 10 days there was no sign of it. I emailed customer service and Instagram with no response, the order finally turned up after I requested it was cancelled to be told I would have to pay the return postage cost!! After complaining they agreed to provide the returns label for free which took another 10 days for them to provide. Absolute shambles.
January 29, 2022
Unprompted review
Reply from Angelle Collection
Hi Nicole,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
I hope this helps and that you have a wonderful day!
Kindest regards,
Angelle collection
Awful
Awful. Ordered 5 items, only 1 arrived. After 3 emails, Instagram messages and still no response. Terrible customer service.
January 29, 2022
Reply from Angelle Collection
Hi Jessica,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference affected along with the specific items which are missing from this order?
I can then look further into this for yourself and ensure that a refund is issued for the missing items if this has not already been actioned.
I look forward to hearing back from yourself and hope you have an amazing day!
Kindest regards,
Angelle collection
DISGRACEFUL
DISGRACEFUL. Placed an order before all of Elle’s racist tweets came to light. Received my order with half the order missing!!!! Absolutely no way of getting hold of anyone. Emails are ignored. Poor poor customer service. Even more poor and awful of a company. I guess awful person, awful company. DO NOT BUY.
January 28, 2022
Unprompted review
Reply from Angelle Collection
Hi Maria,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference affected along with the specific items which are missing from this order? I can then look further into this for yourself and ensure that a refund is issued for the missing items if this has not already been actioned.
I look forward to hearing back from yourself and hope you have an amazing day!
Kindest regards,
Angelle collection
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Disgraceful customer service
I placed an order in December for a tracksuit. Despite ordering my normal size and being taller than average the fit was awful and far too large so I returned the items in the middle of December. I have still not received my refund despite emailing customer service twice, messaging the brand on Instagram and waiting 7 weeks since returning the items. Absolutely disgraceful service, will not be supporting this brand in future and do not recommend others buying from here.
January 27, 2022
Unprompted review
Reply from Angelle Collection
Hi Anna,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference along with the specific items which have been returned from this order?
I can then look further into this for yourself and ensure that a refund is issued for the returned items if this has not already been actioned.
I look forward to hearing back from yourself and hope you have a wonderful day!
Kindest regards,
Angelle collection
Only received half my order
Only received half my order. Emailed 3 times, and contacted socials with zero response. Guess Elle Darbys running from her racist tweets means ruining her business in the process. DO NOT BUY.
January 26, 2022
Unprompted review
Reply from Angelle Collection
Hi Mollie,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference affected along with the specific items which are missing from this order?
I can then look further into this for yourself and ensure that a refund is issued for the missing items if this has not already been actioned.
I look forward to hearing back from yourself and hope you have a wonderful day!
Kindest regards,
Angelle collection
I have only received one of my items…
I have only received one of my items and have emailed and messaged on the official Instagram and had no response. It’s been nearly a month since I placed my order and to have not even been contacted about this is really not acceptable
January 21, 2022
Reply from Angelle Collection
Hi Hannah,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference affected along with the specific items which are missing from this order?
I can then look further into this for yourself and ensure that a refund is issued for the missing items if this has not already been actioned.
I look forward to hearing back from yourself and hope you have an amazing day!
Kindest regards,
Angelle collection
Very poor customer service
The delivery took about a month to deliver the clothes in which only 1 of the 3 items were delivered. There is no partial refund for the items so very disappointed with the service as I have had clothes from the brand before but not had such a poor customer service
January 20, 2022
Reply from Angelle Collection
Hi Penelope,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference affected along with the specific items which are missing from this order?
I can then look further into this for yourself and ensure that a refund is issued for the missing items if this has not already been actioned.
I look forward to hearing back from yourself and hope you have lovely day!
Kindest regards,
Angelle collection
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Ordered from the Boxing Day sale
Ordered from the Boxing Day sale, only 2/3 items turned up. Received no reply from customer service. Really disappointed as before the whole racism scandal I supported and followed Elle for many years. Didn’t realise this was how loyal supporters should be treated!
January 19, 2022
Unprompted review
Reply from Angelle Collection
Hi Rosie,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference affected along with the specific items which are missing from this order?
I can then look further into this for yourself and ensure that a refund is issued for the missing items if this has not already been actioned.
I look forward to hearing back from yourself and hope you have an amazing day!
Kindest regards,
Angelle collection
Never received items- scam.
Never received items
Shocking customer service never received a refund
Ordered 5 bits from the Boxing Day sale and only received 1. I have contacted customer service on several occasions but they never got back to me.
Don’t waste your money on this brand.
January 19, 2022
Unprompted review
Reply from Angelle Collection
Hi Estelle,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference affected along with the specific items which are missing from this order?
I can then look further into this for yourself and ensure that a refund is issued for the missing items if this has not already been actioned.
I look forward to hearing back from yourself and hope you have an amazing day!
Kindest regards,
Angelle collection
Incredible quality
The quality is amazing!!!
I’m obsessed with the pyjamas & jacket I ordered, they are oversized so definitely get your normal sizes
January 19, 2022
Reply from Angelle Collection
Hi Amy,
I hope you are well.
Thank you for your review.
We are continuously working to ensure our customer service and products are the best quality they can possibly be, so it is great to receive such positive feedback!
We are so glad to hear that you are happy with your products purchased and have had a good experience with Angelle collection.
Have a wonderful day!
Kindest regards,
Angelle collection
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