Theseventharkive Reviews 

283
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

All the designs are pretty and original, I love the fact that she’s an army too and do gorgeous clothes for us. She’s super kind and reply pretty quickly when you send a mail to know how your order is... See more

Rated 5 out of 5 stars

Fantastic product and excellent customer service! When I placed my order it initially took a while to get shipped, but when I reached out I got a swift response informing me there were some issues... See more

Rated 3 out of 5 stars

Very good product!! Just upsetting that I had to wait so long for my orders, I had been buying from them for awhile and was disappointed when they went MIA for a few years not acknowledging unfulfill... See more

Rated 5 out of 5 stars

KenyUniverse is one of the best small Kpop/anime inspired small brands I have ever experienced and had the pleasure from shopping from! The staff are super friendly, interactive and do their best to... See more


Contact info

4.2

Great

TrustScore 4 out of 5

283 reviews

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4.2

All reviews

(283)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All the designs are pretty and…

All the designs are pretty and original, I love the fact that she’s an army too and do gorgeous clothes for us. She’s super kind and reply pretty quickly when you send a mail to know how your order is going. She always use good materials and it’s good quality products.

July 6, 2026
Rated 5 out of 5 stars

10/10 red bulletproof jeans

Fantastic product and excellent customer service!

When I placed my order it initially took a while to get shipped, but when I reached out I got a swift response informing me there were some issues with suppliers, but they ensured me my jeans would arrive in time. And it came in soon after! Super happy with my purchase, will definitely shop again :D

June 3, 2026
Rated 3 out of 5 stars

Great quality

Great quality, but delivered over a month late. I purchased for BTS concert and they arrived too late.

June 3, 2026
Rated 3 out of 5 stars

Very good product! Service Needs Improvement

Very good product!! Just upsetting that I had to wait so long for my orders, I had been buying from them for awhile and was disappointed when they went MIA for a few years not acknowledging unfulfilled orders. I will likely keep buying because I do truly
like their designs and hope their service improves.

June 4, 2026
Rated 5 out of 5 stars

Loving this brand since day 1 (but the custom taxes (and shipping (just a little)) hurt)...

I really love this brand ever since it started (I think in 2019/20). The fabric is great and feels really comfortable. I ordered multiple times already and never had any trouble. When I accidentally ordered the wrong item I contacted the service and everything worked out without problems. The only thing that I don't like is the shipping and custom taxes (shipping to germany). In my experience it's like 39 % of the whole price which I think it's a lot (74 % of it are the custom taxes). So the problem is more likely the custom taxes you pay when it arrives. I sadly think they can't change this, so my card just has to bleed a bit more I guess. But really my experience with them was great after all.

April 27, 2026
Rated 1 out of 5 stars

Money taken, goods not delivered!

Ordered from this shop 31st March, 2026. Paid nearly €132. Goods were never delivered. Sent two emails, no communication received. Stay clear, it's obviously a scam!

March 31, 2026
Unprompted review
Theseventharkive logo

Reply from Theseventharkive

Hii there, I’m really sorry to hear your experience wasn’t great. Could you please send us an email so we can check for you? Most of the pieces are pre-orders, which is probably the reason why you haven’t received any update.

You can contact us here: support@theseventharkive.com and i’ll be happy to look into it!

Thank you,
ezra xx

Rated 5 out of 5 stars

Amazing quality for the price, amazing customer service

I had to wait a week but had emailed to ask if there was an issue with my order and she got back to me fast! She let me know she was sick and immediately sent my order to get shipped so I would have it sooner and not have to wait! It's 100% cotton so it's super soft and has a little weight which is nice! The hood is large and great because most hoods are really small and look weird. I've washed it several times and it stays soft and the embroidery stays on perfectly too! I'm in love with this jacket tbh and definitely plan on buying everything I can from the Svnth Arkive! 💜

March 31, 2026
Rated 5 out of 5 stars

Love

Love! Everything is such nice quality. Designs are so pretty. Very happy and would def recommend.

March 13, 2026
Rated 5 out of 5 stars

Superior quality Hoodie

Superior quality Hoodie. Far better than I imagined and the design was really fantastic. Delivery was satisfactory and arrived on time. Communication was great. 10/10
Borahae!!!

March 13, 2026
Rated 1 out of 5 stars

Never received order

Order from this site back in July 2023 but never received my package. went to see if I could get a refund only to see that they have gone out of business. So I don't know what to do now....

July 20, 2023
Unprompted review
Rated 1 out of 5 stars

Package nkt received after 4-5 months.

Ordered twice. Got one package and decided to order again in November/ December. It's April and I haven't gotten anything. The business is giving no updates or anything. They deleted their website, email, and tik tok. We will take legal actions if that ig account goes too. Give me my items or money back. Stop being silent. My patience is running thin. They need to talk to us through their ig stories. A little transparency would be appreciated.

December 1, 2023
Unprompted review
Rated 1 out of 5 stars

Never got my order and the owner is ghosting customers

I ordered a jacket that was labeled ASAP pre-order in November and received no updates about it. It is now APRIL and I'm just now finding out that I have been scammed. I sent an email asking for an update last week and didn't get a response, so I followed up today and instantly got a notification that the email bounced back because the "address does not exist. I went to their IG and there are dozens of comments saying they never got their order and they can't get in touch with anyone. I am just so confused. I put in a second order at the same time as this one and got that product right away. I don't know what made them decide to ghost their customers now, but I am so mad. Not just about the money but that I was scammed by another Army.

April 4, 2024
Unprompted review
Rated 1 out of 5 stars

I never received my order that I bought..

I never received my order that I bought back in December. At the rime it was considered a pre order so I was willing to wait. It's now almost March and they haven't given any updates and are not answering dms or emails. I get the feeling I was scammed cause now I find out that their website is just gone. Still no updates.

December 27, 2023
Unprompted review
Rated 3 out of 5 stars

Waiting for order, but received a response…

Still waiting for my order from November 5th. At first, they were responsive, and mentioned 1 of my items was a pre-order and takes longer, but later emailed they would send the other two items, so they would be received by Christmas. Never sent any of the items, and despite several emails being sent, I have received no response from them since December 27th. Now, I see they are closing, so I don't know if I will receive my items. Two stars because initially they were responsive or it would have been 1 star.

Update: I received a response on January 22, 2024 stating that they are having issues and are doing their best to try to resolve the issue, but they do not know when they will be able to fulfill the orders or issue refunds. However, they will do one of those options, but it might be awhile to straighten it out. They insist they will make it right though.

January 17, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute scam and awful customer…

Absolute scam and awful customer service!

Ordered the seven jeans and a few other bits from them in August and never received them so in October I filed a claim with my bank as the team are Absolutely useless at getting back to anyone! Now they're trying to claim that they sent the parcel in August!! We all know from their social media and emails that the jeans weren't sent in August. Trying to scam people out of their money! Absolutely AVOID

January 9, 2024
Unprompted review
Rated 4 out of 5 stars

My order

I ordered the indigo pants in September and have yet to receive them mid December, I live in the United Kingdom so I can understand if there is a delay or something, I’m just not to sure what is going on. And since the store is now closed I am a bit concerned if it will even arrive? Either that or it is lost

December 17, 2023
Unprompted review
Theseventharkive logo

Reply from Theseventharkive

Hi Grace,

I am really sorry for the delay you are facing. An informative email was sent last week regarding the Indigo collection. It has been received at the warehouse and has been quality checked. Your order should be processed within the week!
As soon as the order is dispatched, you will receive the shipping confirmation as well as your tracking number, as per usual.

You can always contact us if you need more info or if you have more questions!

Thank you for your patience.

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