Ankorstore Reviews 3,018

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Great quick delivery< great products but however, i thought the idea of the retail latform was to give some 60 days credit on purchases. Mine was taken straight away!

Rated 5 out of 5 stars

We've discovered Ankorstore almost 2 years ago and it has been a great experience. Our lifestyle flower shop is a small boutique that sells lovely little treats alongside flowers so for us Ankorstor... See more

Rated 5 out of 5 stars

I have been selling through Ankorstore for 18 months now and I'm very happy with how they have supported me and helped me to grow my business. I have a dedicated Brand Manager who I feel is always hap... See more

Company replied

Rated 5 out of 5 stars

Ankorstore has been my platform of choice since day one of our retail business. With a vast list of European suppliers, it helped us create the assortment, in an easy-to-manage way through the platfor... See more

Company details

  1. Wholesaler

Written by the company

Ankorstore is changing the way independent wholesalers do business. Ankorstore was founded by entrepreneurs for entrepreneurs and is a partner to more than 300,000 retailers, florists, coffee-shops and other concept-stores across Europe. The Ankorstore marketplace offers a product catalogue of over 30,000 European brands to retailers who want to offer their customers a differentiated shopping experience and new products at best conditions.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Replied to 69% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

This has been the absolute best thing…

This has been the absolute best thing for my business, has enabled me to spend more time working on other aspects. All the information I need is in one place and if I need anything extra Ankorstore are brilliant at taking on board and implementing suggestions. I've tried other wholesale platforms and the level of service just is no match.

July 21, 2022
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Reply from Ankorstore

Hi Holly,

Thank you for taking the time to leave us a review.

We really appreciate your feedback and we're thrilled to hear that you've been pleased with the service we provide here at Ankorstore.

Best wishes,
Ankorstore

Rated 5 out of 5 stars

All positive for Hydro-herb

We (Hydro-herb) have been using Ankorstore now for a little over 18 months. It's made a great addition to the way we do business, to be honest during the lockdown period at the start of last year it was an absolute godsend.
We are a small and relatively young company and one of the things that has really surprised me during this period of finding our feet is the amount of time I spend chasing invoices. Ankorstore is great for us from that point of view invoices are paid within a matter of a few days after delivery without exception. No need to chase or prove delivery from my end all automated. The only times I have needed to contact the team was during a period last year when we were exporting to Europe (pre full brexit) all the issues were dealt with and I felt the team were bending over backwards to ensure we and the customer were both happy.
If you are an independent maker/crafter/manufacturer you could do a lot worse than look at joining Ankorstore. The invite scheme they use for sellers to reach out to new customers and the sliding scale of commission is great several of our customers have joined now.

July 19, 2022
Unprompted review
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Reply from Ankorstore

Hi there,

Thank you very much for taking the time to leave us a review.

We appreciate your feedback and we're thrilled to hear that you've been pleased with the service we provide here at Ankorstore.

We hope you continue to have a great experience.

Thanks,
Ankorstore

Rated 1 out of 5 stars

Never buy here

Never buy here. I don’t even understand how many domain names these guys have but I keep getting spamt with different ones. Worst company that ever existed!

July 19, 2022
Unprompted review
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Reply from Ankorstore

Hi Bram,

Thanks for your feedback - we appreciate all comments, good and bad, and we're constantly looking for ways to improve our platform for our brands and retailers.

Thanks,
Ankorstore

Rated 1 out of 5 stars

Shocking Company!

Placed an order and from that point email after email with barriers to the “verification process”. Something definitely not right with this company! You shouldn’t need to prove who you are and what you do in order to purchase items! Absolute shocking customer service, asking for info which is clearly publicly available through reputable online sources. If you need to do your due diligence, do it, but don’t make the whole processs a shambles for the end user!

July 18, 2022
Unprompted review
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Reply from Ankorstore

Hi Gavin,

Thanks for taking the time to leave us a review.

We're sorry to hear that you have had to wait for your order to be reviewed. As a wholesale business this is a crucial fraud-prevention step to protect our brands and our retailers.

We apologise for any inconvenience caused. We are constantly looking for ways to improve our processes and provide a better experience for our users.

Thanks,
Ankorstore

Rated 5 out of 5 stars

Awesome service and value for money as…

Awesome service and value for money as usual.

July 11, 2022
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Reply from Ankorstore

Hi there,

Thank you very much for taking the time to leave us a review. We really appreciate your feedback.

We're delighted to hear that you've been pleased with your experience with Ankorstore.

Best wishes,
Ankorstore

Rated 1 out of 5 stars

I placed an order paid for it but never…

I placed an order paid for it but never recieved it I have emailed ankortore 5 times to no avail,they dont respond to emails
I am in the process of getting my money back from my card provider
S bevan
Halo

July 4, 2022
Unprompted review
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Reply from Ankorstore

Hi Debbie,

Thank you for taking the time to leave us a review.

We are very sorry to hear that this has been your experience with Ankorstore.

I have sent you a DM via Trustpilot to ask for more information. We would be grateful if you could please supply us with your account email address and the order number(s) of the order that you are referring to. Any orders that are cancelled are automatically refunded so if for some reason you have not yet received this refund then we would like to get this resolved for you as soon as possible.

Please know that we take all feedback on board and are constantly looking to improve the experience for our brands and retailers.

Thank you,
Ankorstore

Rated 5 out of 5 stars

Perfect

Perfect place to order products for professional worker

July 3, 2022
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Reply from Ankorstore

Dear Alexandre,

Thank you very much for taking the time to leave us a review.

We appreciate your feedback and we're really happy that you've been pleased with your experience with Ankorstore.

Thanks,
Ankorstore

Rated 1 out of 5 stars

Orders cancelled, no explanation, no customer service! Don’t bother

So when they cancelled my order first time I thought “fine I will give them another chance”. I had to email out to find out why the order was cancelled because communication in this company is next to non existent. They assured me my company is now verified with all the info they asked for (after I emailed them of course coz why bother contacting the client before cancelling the order to see if anything can be done), so off I went to place another order. They sat on it for about a month before cancelling it again. And guess what no comms again! I emailed them for explanation but not holding my breath…
So if you want to join a platform that doesn’t honour their promises, makes you feel awful about the entire shopping experience yet spams with emails to buy more stuff which they won’t even bother to deliver anyway, than you’ve found it. This is the one to go for. I’ve lost time, patience and any faith in this place now. They promise so much, give discount codes, give assurances and NOTHING is honoured at all! Don’t bother

June 24, 2022
Unprompted review
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Reply from Ankorstore

Hi Lucia,

Thank you for taking the time to leave us a review.

We are very sorry to hear that this has been your experience with Ankorstore.

I have sent you a DM via Trustpilot to ask for more information around your experience as we want to establish why this happened. We would be grateful if you could please supply us with your account email address and the order numbers of the orders that you are referring to.

Please know that we take all feedback on board and are constantly looking to improve the experience for our brands and retailers.

Thank you,
Ankorstore

Rated 1 out of 5 stars

Dreadful service

Dreadful service, charged for things never received. Can’t get anything sorted. Asked them not to keep ringing due to illness. Told to email no they would leave it 5 mins and ring again. Had to block their numbers. Import taxes 60% upwards of the price of the order. Total shambles

June 19, 2022
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Reply from Ankorstore

Hi Kenneth,

We're sorry to hear that your experience was less than satisfactory. We are constantly looking to improve our services and appreciate you taking the time to leave us a review.

We'd like to highlight that we do refund duty fees, you can find more information on our FAQs.

Unfortunately, we do not refund Import VAT. However, please note that Import VAT is treated as input tax for VAT recovery purposes where the import is used or will be used for business purposes. This means that import VAT is recoverable subject to broadly the same rules as if the VAT were incurred on domestic purchases. For more information, we recommend that you visit your government website.

As a business we are constantly looking to improve, so please know that your feedback will be taken on board.

Thanks,
Ankorstore

Rated 1 out of 5 stars

This is one joke of a company

This is one joke of a company.

Waited 14 days to cancel my order, they don't send it to supplier. You order and they sit on it, before they send it to the company. I had customers waiting on product.

My advice look at the site find your supplier and contact them directly - Run for the hills - DO NOT USE.

June 8, 2022
Unprompted review
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Reply from Ankorstore

Hi Gavin,

Thanks for taking the time to leave us a review.

We're sorry to hear about your experience.

We'd like to look into this further. We've sent you a direct message requesting some more information, once received we can investigate this in more detail.

Many thanks,
Ankorstore

Rated 1 out of 5 stars

Twice I have been given a discount code…

Twice I have been given a discount code that has not been honoured buyer beware this company is a total con they should be reported to trading standards

May 28, 2022
Unprompted review
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Reply from Ankorstore

Hi Mitzi,

Thank you for taking the time to leave us a review.

In order for us to look into this for you, could you please reply to our direct message with a few more details about your account and your issue. Once we have this information, a member of our support team will be in touch as soon as possible.

Thank you,
Ankorstore

Rated 1 out of 5 stars

1 star is a star too many

1 star is a star too many. Absolutely the worst website/company I have ever had to deal with. They issue discount codes and then come up with all the excuses in the book to stop your order. You go through a lengthy process to be validated. You send proof of your company and registration business details you send photos and screenshots and all this stuff and when you finally get validated you have to go through all this again. And again and again, once an order is placed it can take 2/3 weeks to reach the brand. How this is a good business model is beyond me. I used the coupon code I was given and paid the excess balance in full but yet there’s a ‘finance issue’ this website is a total scam to be honest the whole things a joke.

Avoid avoid avoid at all costs if you are looking to purchase wholesale go to Faire! They are much better in every way!

May 24, 2022
Unprompted review
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Reply from Ankorstore

Hi Victoria, thank you for taking the time to leave us a review. We're sorry to hear that your experience with us has been unsatisfactory. We appreciate all comments, good and bad, and we're constantly looking for ways to improve our platform for our brands and retailers. Please know that your feedback will be taken on board and passed along to the relevant teams. Thanks!

Rated 1 out of 5 stars

Total scam

Total scam

I had a discount code and they came up with excuses from the verification team for not serving the order; but if you pay the order without discount; there are no issues

Furthermore, I’m still waiting for the refund of they money I paid

BE VERY WARY!

May 23, 2022
Unprompted review
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Reply from Ankorstore

Hi José,

Thank you for taking the time to leave us a review. We're sorry to hear about your experience and can certainly look into this further for you.

Please note that all refunds are automatically issued but it can take a few working days for the money to show up in your bank account.

If you still haven't received your refund please reply to our DM so we can investigate this for you.

Thank you.

Rated 1 out of 5 stars

As a retailer this was a poor…

As a retailer this was a poor experience. Difficulty receiving payment over due. Numerous emails before payment received. Poor brand support. Sadly I would advise, Avoid if you can

May 18, 2022
Unprompted review
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Reply from Ankorstore

Hi Carol,

Thank you for taking the time to leave us a review.

We appreciate all comments, good and bad, and we're constantly looking for ways to improve our platform for our brands and retailers.

Please know that your comments will be taken onboard and passed on to relevant members of the team so we can look to improve the experience we offer.

Thank you.

Rated 5 out of 5 stars

Absolutely brilliant for a small…

Absolutely brilliant for a small business that can’t access the stock without large orders and long Trading history.
Very helpful with any questions and very fast delivery and fantastic products.
Look forward to ordering more soon.
Have ordered from 5 so far with a big discount that really helps.
Thought it seemed too good to be true but really wasn’t the case.
Can’t recommend enough!
Exceptional in every stage!

May 17, 2022
Unprompted review
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Reply from Ankorstore

Hi Jules, thank you for taking the time to leave a review, we're delighted that you've had such a great experience on our platform! 😊

Rated 1 out of 5 stars

Awful has all this promise but then…

Awful has all this promise but then after providing vat numbers and photos of inside the store and outside doesn't deliver through on their promises. Awful

May 15, 2022
Unprompted review
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Reply from Ankorstore

Hi Chris, thank you for taking the time to leave a review and for bringing this to our attention.

We're sorry to hear about your experience. Could you please respond to our direct message with more details about your account with us so that a senior member of our support team can look into this for you?

Thank you.

Rated 5 out of 5 stars

Great place to shop!

Great place to shop in small quantities, with no delivery fees if 300€ used.A lot a choices and new products every week.If problem, employees very helpful.

May 13, 2022
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Reply from Ankorstore

Hi Mélinda,

Thank you very much for taking the time to leave us a review, we're thrilled that you've been pleased with the service we provide here at Ankorstore 🤩

Best wishes,
Ankorstore team

Rated 1 out of 5 stars

Like many others saying it's a complete…

Like many others saying it's a complete scam.
They let you sign up and place an order.
They take your money then cancel your order within a day or two.
One of my suppliers started selling on there and sent me a link to order with them though Ankorstore. Placed my order and it got cancelled the next day as Ankoestore could verify me.
No idea what that means.
I'm clearly a trader as I gave them my website.
What individual would want 500 candles!

May 10, 2022
Unprompted review
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Reply from Ankorstore

Hello Liam,

Thanks for taking the time to leave us a review.

Our compliance team is proceeding to control and moderation for every new retailers that is purchasing through our platform. You can find who is eligible by clicking on this link : https://knowledgecommunity.force.com/faq/s/article/qui-peut-acheter-sur-ankorstore?language=fr

Please note that if your order is cancelled, the refund is automatic.

I have reached you in private to make sure everything is understood and ok.

Best regards,
Ankorstores's team

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