Ankorstore Reviews 3,019

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Great quick delivery< great products but however, i thought the idea of the retail latform was to give some 60 days credit on purchases. Mine was taken straight away!

Rated 5 out of 5 stars

We've discovered Ankorstore almost 2 years ago and it has been a great experience. Our lifestyle flower shop is a small boutique that sells lovely little treats alongside flowers so for us Ankorstor... See more

Rated 5 out of 5 stars

I have been selling through Ankorstore for 18 months now and I'm very happy with how they have supported me and helped me to grow my business. I have a dedicated Brand Manager who I feel is always hap... See more

Company replied

Rated 5 out of 5 stars

Ankorstore has been my platform of choice since day one of our retail business. With a vast list of European suppliers, it helped us create the assortment, in an easy-to-manage way through the platfor... See more

Company details

  1. Wholesaler

Written by the company

Ankorstore is changing the way independent wholesalers do business. Ankorstore was founded by entrepreneurs for entrepreneurs and is a partner to more than 300,000 retailers, florists, coffee-shops and other concept-stores across Europe. The Ankorstore marketplace offers a product catalogue of over 30,000 European brands to retailers who want to offer their customers a differentiated shopping experience and new products at best conditions.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Replied to 69% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

My order gets cancelled because they…

My order gets cancelled because they cant validate me? I have a webshop, cbr number and EORI number. Seems like they wont let customers use their campaign promo code. I have contacted the brands I wont to work with without ankorstores involvement now, because of it. Very poor service and seems like they want to scam. Also the money has been withdrawn from my bank account? Why do they draw the money before they know if they can validate? Cannot recommend ankorstore. Use Faire, they Are SO much better

September 2, 2022
Unprompted review
Rated 4 out of 5 stars

Ankorstore is a fabulous idea and set…

Ankorstore is a fabulous idea and set up and executed almost to perfection, thanks to its open communication between buyer and seller and their own support and backend tools make it a great experience. I didn't give 5 *'s though because I think the product search facility could be better or more levels for each category. Eg. material types, season, colours, styles etc. Apart from this it's very intuitive, transparent and organised - an easy way to find great products for sure!

August 31, 2022
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Reply from Ankorstore

Many thanks for your feedbacks Sarah!

Rated 5 out of 5 stars

Good all round experience

Good all round experience - very helpful and easy to do business with

August 30, 2022
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Reply from Ankorstore

Many thanks for your feedbacks Kate!

Rated 1 out of 5 stars

Disappointing service

Poor communication, brands not providing delivery information. Orders cancelled by finance despite paying proforma and customer service having no contact.
Worst food and drink supplier I’ve used

August 10, 2022
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Reply from Ankorstore

Hi Tom,

Thanks for taking the time to leave us a review.

We're sorry to hear of your experience with Ankorstore.

We appreciate all comments, good and bad, and we're constantly looking for ways to improve our platform for our brands and retailers.

Your comments will be passed on to the appropriate teams who will use this feedback to improve the experience for our users.

Thanks,
Ankorstore

Rated 5 out of 5 stars

Simple et efficace.

August 25, 2022
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Reply from Ankorstore

Bonjour Meline,
Nous vous remercions pour votre retour positif. Nous allons le communique à nos équipes.
Nous vous souhaitons une très bonne journée.

Rated 2 out of 5 stars

Ankor store contact

If you buy goods from ankor store that should be my point of contact I don’t expect to be told to contact the brand as if that’s the case I may as well buy direct from the brand ?

August 19, 2022
Rated 5 out of 5 stars

I have been a Ankorstore customer for a…

I have been a Ankorstore customer for a long time already and I am now placing almost all my shop orders with them. Amazing customer service always ready to help! And great benefits with their loyalty program. Thank you!

August 8, 2022
Rated 1 out of 5 stars

Unfortunately

Unfortunately, it seems that I have been cheated by one of your brands. I received the goods on Monday 1st August and yesterday I found out that the goods were not genuine.

The brand claimed that the jewellery should have been produced here in Denmark by a Danish jewellery designer. I found the goods on a Chinese site called Pandahall.com for 20% of the price. Everything your brand says is a lie. I wrote to you because I want to return the products, but I cannot be allowed to do so. You claim it is too late and that I should contact the brand. I've tried that, but of course, the brand won't admit that it's fake.
Is it true that there is no help available from you when the order has gone wrong like this?

August 3, 2022
Unprompted review
Rated 1 out of 5 stars

BS platform

After Orderchamp, Faire, Mercavus, yet another scraping company who believe they are the solution to the marketplace.
They produce nothing, develop nothing and are scraping money of margins that only end up at the far end of people who actually make the product.
Unclear invoices that never mention the original company where you ordered, communicate in French.
Difficult to get rid of their spam.
As you understand I'm not a fan.
After Uber, AirBNB, Gorillas, more platform bs that makes only the stockholders rich and cripples the economy.
I hope they all go bankrupt.

July 30, 2022
Unprompted review
Rated 1 out of 5 stars

Placed an order which never arrived

Placed an order which never arrived, wasted time and money, trying to get a refund.

July 27, 2022
Unprompted review
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Reply from Ankorstore

Hi there,

Thanks for taking the time to leave us a review.

We're sorry to hear about your experience.

In order for us to look into this for you, could you please reply to our direct message with a few more details about your account and your issue? Please provide the email address associated with your account and the order number. Once we have this information, a member of our support team will be in touch as soon as possible.

Thanks,
Ankorstore

Rated 1 out of 5 stars

waste of time

We made an order, paid for it and they cancelled it without strong reason. Wasted lots of time!

July 26, 2022
Unprompted review
Ankorstore logo

Reply from Ankorstore

Hi there,

Thanks for taking the time to leave us a review.

We're sorry to hear that your order was cancelled.

In order for us to look into this for you, could you please reply to our direct message with a few more details about your account and your issue? Please provide the email address associated with your account and the order number. Once we have this information, a member of our support team will be in touch as soon as possible.

Thanks,
Ankorstore

Rated 5 out of 5 stars

Ankorstore is the best BtoB market…

Ankorstore is the best BtoB market place ! Their customer service is amazing !

July 25, 2022
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Reply from Ankorstore

Hi Marion,

Thank you very much for taking the time to leave us a review.

We're so pleased to hear that you've been happy with our service.

Many thanks,
Ankorstore

Rated 5 out of 5 stars

What we've imported from Europe through them has been excellent and very well priced.

Great Credit to get you started. Great products. Great customer service - I've had no problems at all. I think some of the negative reviews are from people that aren't very bright who think the platform should be like amazon. What we've imported from Europe through them has been excellent and very well priced.

July 22, 2022
Unprompted review
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Reply from Ankorstore

Hi Owen,

Thank you for taking the time to leave us a review.

We really appreciate your feedback and we're delighted to hear that you've been pleased with your experience with Ankorstore.

Best wishes,
Ankorstore

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