I decided to order to the e-boutique directly to support the brand instead of the numerous e-shops reselling the brand. I received a broken item, contacted "customer service" twice. Never received an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Got pierced at the Rotterdam (no cartilage) and Amsterdam locations and purchased earrings in store. Had a lovely experience at both locations. Very helpful, kind and patient employees. Good sized sel... See more
Company replied
The piercer Jamila is really great. She is patient, sweet and nice. Befor the piercing she explains everything very clearly. My daughter and I both had our piercings done by Jamila. My daughters pierc... See more
Company replied
The girl who helped us with our infinity bracelets was very kind and caring. She explained everything we needed to know and made sure the bracelets fitted perfectly. She gave honest feedback about th... See more
Company replied
Company details
Written by the company
Add a touch of Anna + Nina magic to everyday life with our Jewellery, Homeware & Clothing collections | www.anna-nina.nl
Contact info
Gerard Doustraat 128 A, 1073 VX, Amsterdam, Netherlands
- +31202618998
- webshop@anna-nina.nl
- anna-nina.nl
3.4
Average
306 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Amazing service and very talented…
Amazing service and very talented staff!
Will come back very soon.
Thanks again!
June 1, 2023
Unprompted review
Reply from Anna + Nina B.V.
Happy to hear that you enjoyed your store visit, Hein! We look forward to seeing you back. Team A+N
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Great and helpfull staff!!!
June 1, 2023
Unprompted review
Reply from Anna + Nina B.V.
So happy to hear! Thank you for your review.
Reply from Anna + Nina B.V.
Thank you for your review! We are happy that you are content with your purchase :) Team A+N
Found a great shop in my travels
I was traveling in Amsterdam and happened upon Anna + Nina. I went in to browse, the staff member who was assisting me very knowledgeable about the items offered and pointed out various options. I found the perfect silver hoop earrings, just the right size, simple, elegant, an excellent price.
May 6, 2023
Unprompted review
Reply from Anna + Nina B.V.
Thank you for your lovely review. We hope that the silver hoop earrings will remind you of your time in Amsterdam. You are most welcome when visiting again! Team A+N
Reply from Anna + Nina B.V.
We love to hear that! Enjoy your Anna + Nina Ring ✨ Team A+N
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I chosed my purchase to be a gift and…
I chosed my purchase to be a gift and wrote a message but package didn't include the gift card...
May 8, 2023
Unprompted review
Reply from Anna + Nina B.V.
Hi Metin, thank you for your feedback! We have checked your order and there was no giftnote or giftcard ordered sadly so that is why this was not in your parcel. Please message us any time on webshop@anna-nina.nl in instances like these so we can help you right away :) Team A+N
Bought the most lovely wineglasses and…
Bought the most lovely wineglasses and I’m in love with the quality, look and feel!
April 20, 2023
Unprompted review
Reply from Anna + Nina B.V.
Thank you Andrea, for your lovely review, We are happy to hear your purchase is as wished for:) Enjoy your new glasses! Team A+N
Great experience and so happy with the…
Great experience and so happy with the product. Just beautiful earring for my pierced ear. Thanks team
May 1, 2023
Unprompted review
Reply from Anna + Nina B.V.
Thank you for your review! We are very happy to hear that. Enjoy your new piece! Team A+N
Love these pieces
Love these pieces. Very original and great fit. Earrings lock very well. Great to combine, mix and match.
Quick delivery.
April 26, 2023
Unprompted review
Reply from Anna + Nina B.V.
Hi Noortje, lovely to hear! Thank you for being our customer and enjoy your new pieces! Team A+N
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I loved the products
I loved the products, everything is store is super noce. Although the service is quite terrible. No empathy or willingness to help, no coteusness towards the client, negative experience all in all. If they didn’t have cool products it would be worth going.. typical Amsterdam store :(
April 22, 2023
Unprompted review
Reply from Anna + Nina B.V.
Hi Anna Giulia! We are sorry to hear about this. We would appreciate it if you could elaborate a bit more by emailing us on webshop@anna-nina.nl so we can learn about your experience and take this feedback on board. Team A+N
Reply from Anna + Nina B.V.
Hi Ioanna, we are sorry to hear that! We have emailed you immediately now so we can resolve this for you. Apologies for the inconvenience. Team A+N
where kind and friendly on the phone
where kind and friendly on the phone, love the earring,is so beautiful
April 17, 2023
Unprompted review
Reply from Anna + Nina B.V.
Hi Chantal, we were so happy to give you support around your purchase. Enjoy your piece and we'd love to see you back in our webshop! Team A+N
Lovely quality tableware!
April 8, 2023
Unprompted review
Reply from Anna + Nina B.V.
Thank you for your review! Enjoy your tableware this lovely Spring/Summer season ✨ team Anna + Nina
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Lovely selection, people & piercing service
Got pierced at the Rotterdam (no cartilage) and Amsterdam locations and purchased earrings in store. Had a lovely experience at both locations. Very helpful, kind and patient employees. Good sized selection in store. Good value (when piercing, April 2023, I only payed the cost of the earrings ranging from 18.95 - 49.95 per earring for the no cartilage gun piercings and on average 160.00 per earring for the actual piercings). They also provided an after care kit with sprays for a few euro’s which I thought was nice and convenient. Would recommend!
April 1, 2023
Unprompted review
Reply from Anna + Nina B.V.
Hi D., we are thankful to receive such positive feedback on both stores experiences! Thank you for sharing, we are glad our staff could assist you in choosing the perfect piercings. Enjoy your Anna + Nina pieces, we love to see you again! Team A+N
Wrong item
Normally all goes well but this time I got a wrong item, not the one I ordered. I see the item I wanted is actually now showing as sold out. Tried to contact client service and could not get through. So not nice as I will probably have to send back the wrong item and get nothing instead.
March 31, 2023
Unprompted review
Reply from Anna + Nina B.V.
Hi R., thank you for your review! Sadly a product was mixed up but I see shortly after that our team gave you support in order to solve this and the correct item is on its way. Apologies! Team A+N
great shopping experience
easy to navigate website, great products - I love my earring - good selection of payment options, seamless procedure to ship to Germany. Fast delivery, I could not ask for more. Thanks a bunch Anna + Nina B.V.
March 20, 2023
Unprompted review
Reply from Anna + Nina B.V.
We are very happy to hear you've had such a positive experience ordering with us. We would love to see you again some time :) Enjoy your purchase! Team A+N
Returned the items
I have send them back because they were not as expected. Haven’t heard from you they you have received my return or anything. I hope I get my €90 back 🙏🏻
February 24, 2023
Unprompted review
Reply from Anna + Nina B.V.
Hi Selma, we're sorry to hear that! As for returns; it may take up to 14 days before a return has been processed and refunded. If that tie has past, please email us on webshop@anna-nina.nl so we can check if this has arrived with us, at webshop@anna-nina.nl. Thank you for your feedback!
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Lovely in-store (Rotterdam) experience
Really lovely ladies in the shop. Friendly, chatty and helpful. Always enjoy shopping in the Rotterdam store
February 18, 2023
Unprompted review
Reply from Anna + Nina B.V.
Hi Rory! Thank you for your review, that is much appreciated! We look forward to your next visit in our store:) Team A+N
These girls sell magic
These girls sell magic and their service is top-notch. Once I had an issue with a necklace that I had given as a present. They arranged for a new necklace right away. No difficult questionning, just friendly service. Keep up the good things girls!
December 16, 2022
Unprompted review
Reply from Anna + Nina B.V.
Hi Peter, thank you for your review! We are happy to provide our customers service when issues might occur, we are glad this has been done to your satisfaction. We hope to see you soon back in our webshop/stores :) Team A+N
great atmosphere
great atmosphere, nice people, really love my new ring.
February 1, 2023
Unprompted review
Reply from Anna + Nina B.V.
Hi Anna, thanks for your review! We're happy to know you've had a positive experience in our shops and wish you lots of joy wearing your new piece. We hope to see you again soon! :)
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