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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, frequently not receiving items or experiencing extensive delays. People also expressed dissatisfaction with the company's response times and general lack of communication, finding it difficult to get in touch through various channels such as email and WhatsApp. Furthermore, numerous consumers reported problems with refunds, stating that they did not receive their money back even after requesting cancellations or returning products. A few other people also felt that the product sizing was inaccurate, with items not fitting as expected. However, some customers also noted that they had positive experiences with the company in the past, receiving quality items and being satisfied with previous orders.

What people talk about most

Order

People report ambiguous experiences with order. Many customers express significant frustration and... See more

Response time

Customers consistently express significant frustration with the lack of response from the company. Many... See more

Customer communications

Consumers express significant frustration with the company's contact methods. Many reviewers report that... See more

Product

Users describe negative interactions with product. Many customers report not receiving their ordered items,... See more

Refund

Reviewers express significant dissatisfaction with the refund process. Many customers report not receiving... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Do not order from this site. Placed an order for several items on 29th April - it's now 8th July & no order has been recieved. I've contacted the company several times via email & WhatsApp. Initially... See more

Rated 1 out of 5 stars

I ordered 4 dresses around June 3rd... and they generated a delivery through DHL but it sat there in processing in Egypt. I contacted them multiple times and I got the same generic message about Eid d... See more

Rated 1 out of 5 stars

My money hasn’t been returned nor do I have any update on the order placed. I fail to understand why Anna Hariri is not responding their emails. They also aren’t having any responsive contact number o... See more

Rated 1 out of 5 stars

This is a rating of ZERO! Same experience as all the recent posts. I ordered on June 10th, quite a big order. June 19th, received an email saying order is on its way. Realized way too late that it was... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

My order is still not sent.

I made an order for 2 dresses on Jan. 21. I didn't receive them since then. I tried to contact them by email, Facebook, WhatsApp, and Instagram, and there was no real response. To this day, the DHL tracking website states that information about the shipment was received, and has not been sent yet.

January 21, 2025
Unprompted review
Rated 1 out of 5 stars

They never refund returned items (happens to me twice)

Never buy from this site again. It's a complete scam. I bought 5 dresses in March 2024 (Order 167019): I kept 2 and I returned 3. The parcel tracking proves that the parcel was received by them despite multiple reminders. I was never reimbursed!! Scammed! They no longer respond to my emails and they kept the money and the items. Shame on you!!! especially when you consider yourself a muslim business!!!!!

September 1, 2024
Unprompted review
Rated 1 out of 5 stars

DONT BUY FROM THIS SHOP ITS A SCAM !!

DONT BUY FROM THIS SHOP ITS A SCAM !!

I wish I could rate this shop zero stars because that's exactly what they deserve. I placed an order for two dresses and never received them. I sent multiple emails, and while I did receive two replies, they were just excuses about "technical issues" and promises that they were "trying to resolve them."

They took my full payment, but clearly have no intention of delivering my order. I've tried to get a refund, but they've completely ignored me.

Don't be fooled by their lies. Stay away from this shop!

Buyer Beware!

March 3, 2025
Unprompted review
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Rated 1 out of 5 stars

Big Scam!! I wish I had read the reviews

I wish I had read the reviews. Anna Hariri is a big scam. I placed an order three weeks ago and there is no update, no response nothing… It was a special gift from my mother. My order number is 177179.
Please stay away from them.

February 2, 2025
Unprompted review
Rated 1 out of 5 stars

Be careful

Be careful, She is scammer I have ordered 3 prayer set paid whole money and after multiple emails I got only 2 . Then multiple emails to get refund ,,, very poor customer service they spam people they are not muslim as Muslim never steal other people money, she lives in USA And Her bank account is in USA , however her business is in Egypt I don’t think because there able to do fraud uncovered , will file legal action against her to prevent her fraud company any from fraud other poeple her bank account annahariri.com my Ami FI USA via FI

February 9, 2025
Unprompted review
Rated 1 out of 5 stars

Do Not Buy Anything from ANNAH HARIRI…

Do Not Buy Anything from ANNAH HARIRI they are scammers! I placed an order for my daughter and I because I wanted us to dress alike for this up coming Eid InshaAllah and I am deeply worried now that I have been scammed. I reached out to them via WhatsApp and I have not received any response from anyone to this day! I keep checking on DHL via the tracking number they gave me and all it says is that shipment information received origin service area Cairo Egypt! First of all I had no idea the items would be coming from Egypt I was of the impression that this was coming from New Jersey because that is the address listed on their website! They should not be allowed to do this to people, I work very hard for my money and I have five children! InshaAllah I will see them at the bridge on the day when all those who have wronged or been wronged and oppressed will receive their due justice! Allah the ever present and all seeing knows everything and will bring forth everything be it as great as a mountain or small as a mustard seed !

February 5, 2025
Unprompted review
Rated 1 out of 5 stars

Clothes never arrived; factory had problems?

Oh! I am so sad to see all these reviews. Salam, everyone. I ordered 3 dresses, 2 abayas, and a jumpsuit in December 2024. I still haven't received my order! I have been in contact with someone from Annah Hariri (a Cansel Incedal) who said the factory had a technical issue and that it has finally been resolved now, 2 months after the order. I'm feeling really frustrated at their speed of response and customer service in general. I came here to read the reviews but am so shocked and now worried I have been scammed. I bought these clothes for winter and inshallah they will arrive in time for spring or summer. I'm still hopeful but definitely concerned. Over two months is a very long time to wait for an order, and to have to reach out to them consistently is exasperating.

December 23, 2024
Unprompted review
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Rated 1 out of 5 stars

I ordered two dresses and a hijab on…

I ordered two dresses and a hijab on January 10, 2025 and haven’t received my order to this date (February 24, 2025). I contacted them through WhatsApp (one of their preferred methods of communication) and haven’t received a response. I also emailed them and after a long time received a general apology email.
It’s sad because annah hariri used to be so reputable and their dresses are so beautiful. I hope whatever issue they are going through resolves soon and they build our trust again

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

Even one star is too much for scammers…

Even one star is too much for scammers like them! DO NOT BUY FROM THEM, DO NOT. Ordered my prayef set in December 2024, and STILL DID NOT RECIEVE IT. They keep telling me lies about having factory issues but all they have is lying issues. Do not put your money with these scammers. I will pray that they do not have barakah is their money and they get broke. I will take legal actions because they are just a scam.

February 24, 2025
Unprompted review
Rated 1 out of 5 stars

If I could rate it 0 I would

If I could rate it 0 I would. This website is an absolute SCAM. I ordered my item 2 months ago. And still I have YET to receive anything. All they did was take my money with NOTHING in return. Everytime I email asking about my order they say they have a "factory issue" which is A LIE. How would a factory issue remain for two months. Even fixing a plane doesn't take this long. They are scammers, liars, and money grabbers. DO NOT order anything from them because they will go ahead and take your money and not give you anything. If only one of their employees would be respectful enough to answer my emails instead of making bots answer for them because they are COWARDS. And the owner took advantage of the Palestinian situation saying she's in support and how she's such a "good person" just to be a scammer, all she was doing is covering up her SICK personality. She doesn't care about palestine, she only used it for fame and followers. Don't order anything from morally sick people like this.

January 2, 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent Annah Harriri

First their shipping is soo slow, than items recieved are not as stock photo lastly upon returning, haven't received refund for items that I sent that I have shown and shared receipts and tracking info since 2 months.
Run away hide your money or AnnahHarriri will steal it.

December 28, 2024
Unprompted review
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Rated 1 out of 5 stars

It has been a month and a half and I…

It has been a month and a half and I still haven’t received my blue abaya dress. I am very disappointed in your customer service. I have now messaged you on instagram, whatsapped the emergency number provided for concerns, and I have emailed. I would like my refund for the horrible service and a MONTH and a HALF delay in shipping my order. After emailing a second time I only received a duplicate second reply about remaining patient with you. I would like my order now or a refund ASAP.

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!!!!!

They are a SCAM!!!!!
DO NOT PURCHASE FROM THEM PLEASE,PLEASE,PLEASE....
They want your money and nothing else.
I wrote a review last week but because I'm so frustrated and angry, I had to write another one.
I'm contacting my bank and will raise a dispute to try and get my money back. Ladies, I urge you to shop elsewhere for your Eid outfits because you'll get robbed with ANNAH HARIRI.

November 6, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

I ordered some dresses for Ramadan and was sent an email that a DHL label had been created. I kept checking but DHL never received the package. I contact customer service over email and what's app but there was no response. I am now opening a dispute against them with my credit card company. This is really sad, because it used to be a decent company. I will not be ordering with them again and I'd never recommend them to anyone.

February 12, 2025
Unprompted review
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Rated 1 out of 5 stars

I ordered a dress from annah hariri…

I ordered a dress from annah hariri almost a month ago but still haven't received it! When I try to call them via their WhatsApp number they are not answering, I sent an email and I got a response after 5 days. They stated that they have an issue in their factory that I'll get my dress soon but still nothing!
I WILL NEVER ORDER FROM THEM AGAIN!!!!! NEVER

January 21, 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience

Very Bad experience, They were taking so much time to dispatch my order ao I cancelled. They told me they issued a refund on Dec 10' 2024.
I am still waiting for my refund for last 3 months, today is 10th Feb'2025.
No one is replying from their team.
Now I am contacting my bank to raise a dispute.

December 10, 2024
Unprompted review
Rated 1 out of 5 stars

This company never sent my packages

This company never sent my packages. I ordered the items on12/19/2024, it is now 2/9/2025. I sent 8 emails concerning my order, and received 1 email the first week of January. The customer service representative replied that there was an issue with there factory in Egypt, and that my order would be sent within seven days. I never received the order. Last week I tried tracking the package, and the tracking number that was issued no longer exists. I sent emails, texted them on watsapp, and no response.

December 19, 2024
Unprompted review

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