Brian U went out of his way to make sure we were all set up during onboarding. We had an hour long call scheduled and he didn’t end the call until he verified our configuration was correct. This requi... See more
Company replied
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Review summary
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We have worked with AC for several years now and never been disappointed with their support. We have changed our business model several times and each time they have been great at helping us to set u... See more
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The AC team has been a saving grace for us, ensuring no opportunities are missed and all callers receive a human interaction. Shanna was extremely helpful in the seamless account setup and Pilly was... See more
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Even though we had a few bumps along the way, I really appreciated that Ameze took the time this morning to review everything with me via Zoom. She walked through each step to ensure we are on the... See more
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Company details
- #1 of 8 best companies in Telephone Answering Service
- #32 of 260 best companies in Business to Business Service
- #1 of 14 best companies in Call Center
Written by the company
AnswerConnect helps business owners take back their time while capturing every opportunity. With 24/7 live answering services, you can rest assured that your customers receive 5-star support around the clock. Every call is a chance to build trust. That’s why AnswerConnect is powered by people, not bots. Our team of human receptionists are available 24/7 to represent your brand with warmth, professionalism, and care. When it comes to business growth, we’re here to help by capturing leads, scheduling appointments, forwarding calls, and handling customer inquiries with care. Customizable call-handling scripts ensure every interaction aligns with your brand’s voice. The AnswerConnect app allows users to stay updated on the go, track call activity, and respond to messages from anywhere. Whether you're a small business or a growing enterprise, we provide the support needed to streamline operations and enhance customer satisfaction. Plus, we think business should be a force for good. That’s why we plant a tree for every customer, every month. Because helping your business grow should help the planet too.
Written by the company
Contact info
AnswerConnect, 1033 SE Main St., 97214, Portland, United States
- 800-700-8888
- clientservices@answerconnect.com
- answerconnect.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful Experience!
Senthil was very knowledgeable and patient as he walked me through changes in our script. He was very professional. Thank you for hiring such a wonderful representative of AnswerConnect!
June 9, 2026
Reply from AnswerConnect
Thank you for taking the time to share your experience!
We're very happy to hear that Senthil was knowledgeable, patient, and professional while guiding you through the changes to your script. We take great pride in providing exceptional support, and we'll be sure to pass along your compliments and recognition to Senthil.
Thank you for choosing AnswerConnect and for trusting us with your business!
Cindy Silva,
Senior Lead
Reply from AnswerConnect
Thank you for your kind review!
We're so glad to hear that you found our team to be nice and helpful. Providing a welcoming and supportive experience is important to us, and we truly appreciate you taking the time to share your feedback.
We look forward to continuing to support you!
Cindy Silva,
Senior Lead
Audrey provided excellent customer…
Audrey provided excellent customer service!! 5 stars!
June 9, 2026
Reply from AnswerConnect
Thank you Kyle for your kind words!
We're happy to hear that Audrey provided excellent customer service!
Recognition like this means a lot, we'll be sure to share this feedback with her. We truly appreciate you taking the time to leave a review and look forward to continuing to support you!
Cindy Silva,
Senior Lead
Responsive and professional
We love AnswerConnect for our law firm. All I have to do is put in an email request and it is taken care of immediately, with a follow up call to make sure everything is taken care of. Everyone is really nice and helpful!
June 8, 2026
Reply from AnswerConnect
Thank you, Dianne! We're delighted to hear that we've made the process so effortless for you. It's always our pleasure to assist whenever you need us. We truly appreciate your partnership and value the trust you've placed in us. We look forward to continuing to work together and supporting your success for years to come.
Zack Flores
Lead Client Account Manager
very informative!
June 5, 2026
Reply from AnswerConnect
Thank you for your review, Edwin.
We're glad to hear that our team was very informative. Here at AnswerConnect, we like to ensure that our team is very knowledgeable and supportive to our clients.
We look forward to continuing to support your business!
Cindy Silva,
Senior Lead
Great training provided on answerconnect
June 3, 2026
Unprompted review
Reply from AnswerConnect
Thank you for your review, James.
We're glad to hear you find our training at AnswerConnect valuable. We appreciate your feedback and look forward to continuing to support your business!
Cindy Silva,
Senior Lead
Quality Service
The staff is efficient, professional, open to continuous improvement, and highly dedicated to what they do. We highly recommend them.
June 1, 2026
Unprompted review
Reply from AnswerConnect
Thank you Jeanette for your kind words!
Feedback like yours reinforces our mission to deliver exceptional service every day. We look forward to continuing to support your needs and business!
Cindy Silva,
Senior Lead
My onboarding experience was wonderful
My onboarding experience was wonderful, very comprehensivemvI did a few test calls and was answered by individuals with American accents, which I was very pleased with. I am already feeling the stress-relief of not missing my calls anymore!!!
May 4, 2026
Unprompted review
Reply from AnswerConnect
Thank you for sharing your experience, Ruth! We're very happy to hear that our team set you up for success from the very beginning.
Helping our clients reduce stress, stay connected with their customers, and never miss important opportunities is exactly why we're here!
We appreciate your trust in our team and look forward to continuing to support your business.
Cindy Silva,
Senior Lead
Outstanding Service and Reliable Support
We have been extremely happy with the service. Their team is professional, courteous, and does an excellent job handling calls for our company. They make sure our customers are taken care of, even when we are busy in the field and unable to answer the phone ourselves.
The communication is excellent, messages are always accurate and delivered promptly, and they represent our business professionally. Having their support has helped us provide better customer service and never miss important calls.
I highly recommend their service to any business looking for a reliable and professional answering service.
June 1, 2026
Reply from AnswerConnect
Hi Edgar,
Thank you so much for your kind words and thoughtful review.
We truly appreciate you taking the time to share your experience with our team. It is wonderful to hear that our services have helped support your business and ensure your customers receive the attention they deserve.
We're especially pleased to hear that our communication, message delivery, and customer care have made a positive impact on your operations.
We look forward to continuing to support your business and helping you provide exceptional service to your customers.
Julio Villegas
Lead Client Account Manager
Excellent answering service
This is a great service! This kept us from ever missing a customer call. They took care of us 24/7! I highly recommend this service.
May 31, 2026
Reply from AnswerConnect
Thank you, Jeff! We’re delighted to hear that our services have had such a positive impact on your business. We truly appreciate your recommendation and the opportunity to support your success. We look forward to continuing our partnership and delivering the exceptional customer service you can count on.
Zack Flores
Lead Client Account Manager
Great experience so far
Great experience so far - organized, kind, and quick!
May 29, 2026
Unprompted review
Reply from AnswerConnect
Thank you for your review, Shannon.
We're happy to hear you've had a great experience! Our team works hard to provide a smooth and supportive experience, and your feedback means a lot.
We appreciate you taking the time to share this!
Cindy Silva,
Senior Lead
Great quality service and very easy to…
Great quality service and very easy to work with company. I love the fact that they always follow up with the client to customize their services to better fit client's company needs. I highly recommend.
May 28, 2026
Reply from AnswerConnect
Thank you, Nicoleta! We’re happy to hear that your experience has been such a positive one. Taking the time to understand each business and make sure things are working the way they should is something our team cares deeply about. We truly appreciate your recommendation and your support.
Heather
Lead Client Account Manager
The AC team has been a saving grace for…
The AC team has been a saving grace for us, ensuring no opportunities are missed and all callers receive a human interaction. Shanna was extremely helpful in the seamless account setup and Pilly was a rockstar with the onboarding process. Very seldom do you come across someone who cares as much about your company as you, she spent almost 2 hours on the phone with me setting up and was full of suggestions. Thanks to both Shanna and Pilly
May 13, 2026
Unprompted review
Reply from AnswerConnect
Thank you Alex for the wonderful feedback!
We’re happy to hear Shanna and Pilly made your setup and onboarding experience such a positive one. We appreciate you recognizing the care and dedication they bring to supporting our clients.
We’ll be sure to share your kind words with them, and we're excited to continue supporting your business!
Cindy Silva,
Senior Lead
Anuja was very helpful and thorough…
Anuja was very helpful and thorough with our account setup!
May 27, 2026
Reply from AnswerConnect
Hi Derek,
Thank you so much for the wonderful feedback! We’re thrilled to hear that Anuja was helpful and thorough during your account setup process. Providing a smooth and supportive onboarding experience is very important to us, and we’re glad Anuja delivered that for you.
We truly appreciate you taking the time to share your experience!
Warm regards,
Julio Villegas
Lead Client Account Manager
Very helpful
Very helpful, quick to understand and adapt what I was requesting from him.
May 22, 2026
Reply from AnswerConnect
Thank you Cory for your kind review!
We're glad to hear that our staff has been able to assist you, and that they were able to make the process seamless and easy to understand. We look forward to continuing to support your business!
Cindy Silva
Senior Lead Client Account Manager
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Working with Shanna has been an outstanding experience. She is extremely knowledgeable, patient, and took the time to answer all of my questions thoroughly. From the beginning, she really understood what I was looking for and made the entire process smooth and stress-free.
What stands out most is her responsiveness and dedication even after our meeting. She consistently keeps me updated, follows up quickly, and provides thoughtful suggestions that have greatly benefited my company. I truly appreciate her professionalism, communication, and commitment to helping my business succeed. Highly recommend working with Shanna and AnswerConnect.
May 21, 2026
Unprompted review
Reply from AnswerConnect
Thank you so much for your thoughtful review! We’re incredibly grateful for the opportunity to support your business.
We're thrilled to hear that Shanna was committed to providing exceptional service and dedicated to making such a positive impact on your experience!
We look forward to continuing to support your company’s growth and success. Thank you for your trust in us!
Cindy Silva,
Senior Lead Client Account Manager
Thanks for your help today
Thanks for your help today. Been with you all for 9 years plus has been great never any issues. Getting close to our minute issue for the month first time in 9 years. Came up with a plan to keep me on my current contract. Super happy with the result.
May 21, 2026
Reply from AnswerConnect
Thank you, Terry! We are so happy to hear that you have received such great service from our team. We take pride in providing solutions to our clients’ needs and being there every step of the way. We are incredibly grateful for the past 9 years of partnership and look forward to many more years working together!
Zack Flores
Lead Client Account Manager
Helpful and Responsive Support
AnswerConnect has been very helpful for our business, especially when it comes to handling calls and making sure messages are passed along properly. The representatives are polite, professional, and quick to assist whenever we need updates or changes made to our scripts.
There have been a few minor issues, such as some confusion with messages or small technical hiccups, but the support team has always been responsive and willing to fix things quickly. Overall, the service has saved us time and helped us manage customer communication more efficiently.
May 13, 2026
Unprompted review
Reply from AnswerConnect
Hi Christine,
Thank you for this great review.
It’s wonderful to hear that when issues arise, we are able to resolve them quickly and efficiently. We are also glad to know that our services have helped save you time and improve communication. We truly appreciate your feedback and will continue striving to earn that 5-star review!
Warm regards,
Julio Villegas
Lead Client Account Manager
Reply from AnswerConnect
Thank you so much for the 5-star review! We truly appreciate your kind words. Communication is something we take very seriously, so it means a lot to hear that you’ve had a great experience with our system and team. We look forward to our continued partnership!
David Wright - Lead Client Account Manager
Careful listening to my questions and…
Careful listening to my questions and thorough follow up with the answers I needed.
Nambi was so great, providing excellent service.
May 15, 2026
Reply from AnswerConnect
Thank you, Ken! We’re so glad to hear that Nambi was thorough and took the time to follow up and answer your questions. We’ll be sure to share your kind words with Nambi. We truly appreciate your partnership and look forward to continuing to work together!
Zack Flores
Lead Client Account Manager
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