Brian U went out of his way to make sure we were all set up during onboarding. We had an hour long call scheduled and he didn’t end the call until he verified our configuration was correct. This requi... See more
Company replied
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Review summary
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We have worked with AC for several years now and never been disappointed with their support. We have changed our business model several times and each time they have been great at helping us to set u... See more
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The AC team has been a saving grace for us, ensuring no opportunities are missed and all callers receive a human interaction. Shanna was extremely helpful in the seamless account setup and Pilly was... See more
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Even though we had a few bumps along the way, I really appreciated that Ameze took the time this morning to review everything with me via Zoom. She walked through each step to ensure we are on the... See more
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Company details
- #1 of 8 best companies in Telephone Answering Service
- #32 of 260 best companies in Business to Business Service
- #1 of 14 best companies in Call Center
Written by the company
AnswerConnect helps business owners take back their time while capturing every opportunity. With 24/7 live answering services, you can rest assured that your customers receive 5-star support around the clock. Every call is a chance to build trust. That’s why AnswerConnect is powered by people, not bots. Our team of human receptionists are available 24/7 to represent your brand with warmth, professionalism, and care. When it comes to business growth, we’re here to help by capturing leads, scheduling appointments, forwarding calls, and handling customer inquiries with care. Customizable call-handling scripts ensure every interaction aligns with your brand’s voice. The AnswerConnect app allows users to stay updated on the go, track call activity, and respond to messages from anywhere. Whether you're a small business or a growing enterprise, we provide the support needed to streamline operations and enhance customer satisfaction. Plus, we think business should be a force for good. That’s why we plant a tree for every customer, every month. Because helping your business grow should help the planet too.
Written by the company
Contact info
AnswerConnect, 1033 SE Main St., 97214, Portland, United States
- 800-700-8888
- clientservices@answerconnect.com
- answerconnect.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AnswerConnect
Thank you, Erik! We are so pleased that you found our support fast and thorough! Our goal is to provide quick and easy service and appreciate you taking the time to let us know how we're doing! We look forward to our continued partnership.
Zack Flores
Lead Client Account Manager
My goals were workflow
My goals were workflow, and Answer Connect made the process simple.
September 16, 2026
Reply from AnswerConnect
Thank you, Guy! We’re glad to hear AnswerConnect was a good fit for what you needed and helped make getting everything in place feel straightforward. We appreciate you taking the time to share your experience and look forward to continuing to support your business.
Heather
Lead Client Account Manager
Best Around.
Thank you Subhojit Bhowmick account manager. He is always quick acting and on top of the account. These people are the real deal.
September 16, 2026
Reply from AnswerConnect
Thank you, Sarah! We’re so glad to hear that Subhojit has been such a reliable account manager for your team. We’ll be sure to share your kind words with him. We truly appreciate your continued trust in us!
Heather
Lead Client Account Manager
Reliable
AnswerConnect has reliably answered my business phone after hours for many years.
September 9, 2026
Reply from AnswerConnect
Thank you for the kind review! We really appreciate your trust in AnswerConnect over the years and are happy to be there for your business whenever you need us. We look forward to continuing to support you!
David Wright - Lead Client Account Manager
The great customer service and…
The great customer service and willingness to support even the smallest request to fine-tune my customers' experience are greatly appreciated.
September 4, 2026
Reply from AnswerConnect
Thank you so much, Lakeysha! We really appreciate the kind words. We’re always happy to help fine-tune the little things that make a big difference for your customers!
David Wright - Lead Client Account Manager
Great product and a fantastic customer…
Great product and a fantastic customer service. I am using their service for 2 years and am impressed with their promptness, well trained agents and flexibility to adjust with my business.
September 2, 2026
Reply from AnswerConnect
Thank you for sharing this! We’re truly grateful for the trust you’ve placed in us over the past two years. It means a lot to know that our team has continued to meet the needs of your business and provide an experience you can rely on. We look forward to continuing our partnership for years to come.
Heather
Lead Client Account Manager
Great partnership
I've been working with AnswerConnect for almost a year now, and I'm very happy with the experience.
Their staff is well-qualified and professional on calls, and they always reach out when there's something I should know.
The onboarding with Michal was smooth and straightforward, and our account manager, Subhojit Bhowmick, has been great to work with.
Overall, I've had a very positive experience with AnswerConnect and would definitely recommend them.
September 1, 2026
Reply from AnswerConnect
Hi André!
It is phenomenal to hear that we have been providing outstanding service throughout the year you have been with us. From your initial onboarding with Michel to the continued support you have received from your Account Manager, Subjohit, it is wonderful to hear how your journey has continued to grow and develop over time.
We truly value the partnership we have built with you and are grateful for the trust you have placed in us. We look forward to continuing to support you, creating even more positive experiences, and building upon our partnership for many years to come.
Thank you again for your kind words and for allowing us to be a part of your journey!
Julio Villegas
Lead Client Account Manager
having a partner who delivers the same results we do, makes for a fantastic experience.
Working with this company has been a pleasant and unexpected surprise.
As the owner of a business that provides the perfect experience every time, having a partner who delivers the same, makes for a fantastic experience.
September 1, 2026
Unprompted review
Reply from AnswerConnect
Thank you for your kind words!
We're thrilled to hear that you've had such a pleasant experience with us. Delivering exceptional service for our clients is something we always strive to do, and reviews like yours is a great reassurance to the delivery we give!
Thank you for trusting us to support your business.
Cindy Silva - Senior Lead
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had an excellent onboarding experience with Crystaline from AnswerConnect. She was patient, thorough, professional, and extremely knowledgeable. She took the time to explain all the services and showed me that AnswerConnect offers so much more than simply answering calls. Crystaline made me feel confident that AnswerConnect will be a true partner to my agency. I highly recommend both Crystaline and AnswerConnect!
August 28, 2026
Unprompted review
Reply from AnswerConnect
Thank you, Ehis! We are so happy to hear that you had such an excellent experience with Crystaline! She is an amazing Client Account Manager, and her knowledge, expertise, and dedication truly shine through. We greatly appreciate you taking the time to leave such a wonderful review. We value your partnership and look forward to continuing to work with you for many years to come!
Zack Flores
Lead Client Account Manager
AnswerConnect has been great to work with
subhojit has been great to work with, very helpful.
August 26, 2026
Reply from AnswerConnect
Thank you Joel for your kind review!
We're happy to hear that your experience with Subhojit went great, and that they are very helpful.
We'll be sure to pass along your kind words to him for encouragement. Thank you for taking the time to leave us a review!
Cindy Silva - Senior Lead
The service provided from Britney Raviraj was outstanding. I'm really happy with the help and assistance provided. Thank you. The service provided from Britney…
The service provided from Britney Raviraj was outstanding. I'm really happy with the help and assistance provided. Thank you.
August 26, 2026
Reply from AnswerConnect
Thank you Ali for your wonderful feedback! We're very happy to hear that Britney provided such outstanding service and that you are happy with the assistance she gave.
We'll be sure to share your kind words with her, and we thank you for trusting us to support your business.
Cindy Silva - Senior Lead
Nancy provided STELLAR service!
Nancy went above and beyond to help me to create a report that was not accessible to me. She listened to my needs and took the initiative to take additional time to ensure to find a workaround based on a specific need, which will result in the resolution needed to help our business understand and streamline process flows, gaps in communication and potential headcount.
August 23, 2026
Reply from AnswerConnect
Thank you so much for your thoughtful 5-star review! I'm glad that Nancy was able to help you find a solution and work through the challenges with the report. I really appreciate your kind words, and we are grateful for the opportunity to support your team!
David Wright - Lead Client Account Manager
Reply from AnswerConnect
Thank you, Biswajit! We truly appreciate you taking the time to leave us a review. We’re so pleased to hear that you’ve had a positive experience with our services. We look forward to continuing to work with you!
Zack Flores
Lead Client Account Manager
Great customer service
Great customer service. The woman I spoke to was super friendly and fixed the problem quickly. As the owner of a company that hires Answer Connect I couldn't be happier with the customer service. She is very good at her job (sorry I don't remember the name). Thank you. I love it when vendors provide good work.
August 20, 2026
Reply from AnswerConnect
Thank you so much for the wonderful review! We’re thrilled to hear that you had such a positive experience with our customer service. We’ll be sure to share your kind words with our team. It looks like you were working with Audrey R, and I agree she is awesome! We truly appreciate your partnership and are grateful to have you as a customer!
David Wright - Lead Client Account Manager
Great onboarding with Nambi
Great onboarding process with Nambi. He was very detailed and helpful in creating the scripts to be used.
August 19, 2026
Reply from AnswerConnect
Thank you for the wonderful review! We’re so glad to hear that Nambi made the onboarding process thorough and helpful. We appreciate you highlighting his attention to detail, especially in helping create effective scripts for your team. We’re excited to work with you and support your success!
David Wright - Lead Client Account Manager
Subhojit Bhowmick provided great…
Subhojit Bhowmick provided great assistance with a payment issue and shared information on how to reduce overage fees in the future.
August 17, 2026
Reply from AnswerConnect
Thank you so much for your kind words! We’re glad Subhojit was able to assist with your payment issue and provide helpful guidance on avoiding overage fees in the future. Most importantly, we want to thank you for your 12 years of partnership and continued trust in us. We truly appreciate your loyalty and look forward to supporting you for many more years to come!
David Wright - Lead Client Account Manager
Excellent customer service!
Sinthil was very patient, kind, and helpful during the set up process.
August 7, 2026
Reply from AnswerConnect
Hello Kristen,
Thank you for your kind words! We're pleased to hear that your experience with Senthil went well! We'll be sure to share your words of encouragement with him.
Thank you for trusting us, and we look forward to supporting your business.
Cindy Silva - Senior Lead
Reply from AnswerConnect
Thank you for the 5-star review! We’re so glad Ameze helped make your onboarding experience a positive one. We’ll be sure to share your kind words with her. We look forward to continuing to support your business.
Heather
Lead Client Account Manager
Excellent customer service
Excellent customer service. Helps until it is perfect. Amazing!
August 5, 2026
Reply from AnswerConnect
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience. Providing excellent customer service and making sure everything is just right is always our goal. We truly appreciate your support and look forward to serving you again!
David Wright - Lead Client Account Manager
Reply from AnswerConnect
Thank you for the great review! We’re glad everything went well. We appreciate your support and look forward to serving you again!
David Wright - Lead Client Account Manager
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