Lilu helped me with onboarding. She was very helpful, knowledgeable and answered all my questions. She was thorough in going over everything. I really appreciated her suggestions for the scripts for t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Hindumathi was extremely helpful! It was so nice to speak with someone who took time to look at our account. Not only were all my questions answered but she also had many excellent ideas of how we can... See more
Company replied
Each time I submit a request for script updates, I receive prompt assistance. My most recent experience was excellent. Due to company growth, multiple script changes were needed, and the Client Acco... See more
Company replied
Company details
- #3 of 7 best companies in Telephone Answering Service
- #46 of 247 best companies in Business to Business Service
- #4 of 13 best companies in Call Center
Written by the company
24/7 receptionists for home service businesses. Answer calls day and night, capture every lead, and schedule appointments with ease. Missed calls are missed opportunities; be the contractor that always answers with AnswerForce. Plans include 24/7 live answering (weekends and holidays included), emergency dispatch, appointment scheduling, notifications, call recording, lead qualifiction, mobile and desktop app, team messaging, custom scripts, blocked callers, integrations, business phone number verified contacts and first 30 calls under 30 seconds free.
Rated Number One for a Reason
Written by the company
- Stay Open 24 Hours
- Get back to the job at hand, focus on what matters most, and let our professional live receptionists grow your business around the clock. We're rated the number one answering service for a reason!
- People, Not Bots
- We're committed to 100% human service: no AI, no bots, no phone trees, and no voicemail. Your callers will always get a human hello from our U.S.-based team.
- Everything Included
- Unlike competitors, we include everything you need in your plan. You shouldn't have to pay more for features like call recording, notifications, 24/7 coverage, appointment scheduling, and business phone numbers. Over 20 features are included free with every AnswerForce plan.
Proudly People Powered
Committed to keeping service human.
A real human will always answer your calls and chats. We believe only real people can offer the connection you need to build lasting relationships with customers.
Contact info
1033 SE Main St, 97214, Portland, United States
- 8004618520
- clientservices@answerforce.com
- answerforce.com
Keep Service Human: Free Report
4.9
Excellent
932 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AnswerForce
Thank you for sharing your feedback! We’re so glad to hear our team was able to help you quickly and without any issues. Providing smooth, hassle-free support is always our goal.
We appreciate you taking the time to leave a review and look forward to assisting you again.
– Tabby Adams
Lead Client Account Manager
Answer Force has been really helpful…
Answer Force has been really helpful for us. We're a small group and having round the clock telephone coverage is great for us and our clients.
October 22, 2025
Reply from AnswerForce
Thank you, Jason! We’re delighted to hear that 24/7 phone coverage has been beneficial for your team and clients. Supporting small businesses with reliable, professional service is what we’re all about. We look forward to continuing to serve you!
– Tabby Adams, Lead Client Account Manager
We just signed up a month ago
We just signed up a month ago. This has been a great experience. From the start up to the implementation it has been seamless.
October 16, 2025
Reply from AnswerForce
Welcome to AnswerForce! We’re thrilled that your onboarding and implementation have been seamless. Thank you for trusting us—we’re excited to continue building a successful partnership.
Tabby Adams
Lead Client Account Manager
Reply from AnswerForce
Thank you so much for your kind feedback! We’re thrilled and grateful to hear you experienced great service from our live receptionists, who were courteous, professional, and enthusiastic. We truly appreciate your trust in AnswerForce.
Tabby Adams
Lead Client Account Manager
I was skepticle
I really believe talking to a human is important when people call your business, this solved a problem where we didn't always have people in the office to answer the phone, however, a human still answers and takes a detailed message which is sent immediately to the appropriate person. And the best part is I don't have to speak to solicitors any longer!
October 15, 2025
Reply from AnswerForce
Thank you for sharing your thoughtful feedback. We couldn’t agree more. Having a real person answer every call makes all the difference. We’re glad our service helps ensure that your callers always reach a friendly, professional voice, while saving you time. We truly appreciate your trust in AnswerForce.
Tabby
Lead Client Account Manager
Reply from AnswerForce
Thank you for sharing your feedback. We’re delighted to hear that you’re pleased with both our service and product. We truly appreciate your partnership and the trust you place in AnswerForce.
Tabby Adams
Lead Client Account Manager
Really happy with AnswerForce
Really happy with AnswerForce! The team is professional, friendly, and always quick to respond
September 29, 2025
Unprompted review
Reply from AnswerForce
Hello Josefa,
Thank you for your kind words. We're glad to hear you've had a great experience with our team and service. Your review truly means a lot to us, and we're excited to continue supporting you.
We look forward to a long and successful partnership!
Rupa Ram
AnswerForce Lead Client Account Manager
Excellent Customer Service Catherine
Catherine took her time and was very friendly and listened to me and what we needed
October 7, 2025
Reply from AnswerForce
Thank you for sharing your feedback. We’re thrilled to hear that Catherine provided friendly and attentive service and was able to assist with your integration. We truly appreciate your partnership and the trust you place in AnswerForce.
Tabby Adams
Lead Client Account Manager
We use Answer Force more as a…
We use Answer Force more as a receptionist. It's been helpful because when we're at lunch or it's after hours, our prospects or customers get to talk to a real person. We're emailed right away with call information.
October 3, 2025
Reply from AnswerForce
Thank you for your kind words! We’re happy to hear AnswerForce is helping your team stay connected and ensuring your customers always reach a real person. We appreciate your partnership!
Tabby Adams - AnswerForce Lead Client Account Manager
Reply from AnswerForce
Thank you so much for your kind words, Steven! We’re thrilled to hear that Catherine was so helpful and thorough—that’s exactly the level of care we strive to provide every client. Your feedback means a lot to us, and we look forward to continuing to support you whenever you need us.
– Tabby, Lead Client Account Manager
Reply from AnswerForce
Hello Keith,
Thank you for taking the time to share your experience with us. We're glad to hear that Catherine went over everything in detail and helped you with your onboarding.
We truly value your review and look forward to a long and successful partnership with you.
Rupa Ram
AnswerForce Lead Client Account Manager
AnswerForce delivers reliable answering…
AnswerForce delivers reliable answering services with professional and friendly support
September 7, 2025
Unprompted review
Reply from AnswerForce
Thank you for sharing your feedback. We’re thrilled to hear that Catherine provided friendly and attentive service and assisted with your integration. We appreciate your partnership and the trust you place in AnswerForce—delivering reliable answering services with professional and friendly support.
Tabby Adams
Lead Client Account Manager
Very helpful!
September 23, 2025
Reply from AnswerForce
Hello Andrew,
Thank you for taking the time to share your experience. We're glad to hear you found our service helpful. It’s always our goal to provide efficient and reliable support, and your review means a lot to us.
We look forward to continuing to support you!
Rupa Ram
AnswerForce Lead Client Account Manager
Tragedy AvertedMy representative was Eimaan Khan
My representative was Eimaan Khan. Our low vision practice experienced telephone answering disruption on several levels. Additionally, we had to fire the individual responsible for taking the call information and then delivering it to the doctor. We were in total upheaval. Ms. Khan handled the transition over to your company with extreme expertise and efficiency. I wish I would have had your service years ago. Thank you so very much. Rod Fields, O.D., Clinical Director, Southern Low Vision
August 25, 2025
Unprompted review
Reply from AnswerForce
Hello Rod,
Thank you for taking the time to share your experience. We're glad to hear that Eimaan helped make the transition a smooth one during a difficult period for your practice. Transitions like these can be challenging, and it’s always our goal to step in with the reliability and care you need, and we’re grateful for the opportunity to be that for your team.
We appreciate your trust in us and look forward to continuing to support your success.
Rupa Ram
AnswerForce Lead Client Account Manager
I love AnswerForce—they’ve been a lifesaver!
I love AnswerForce—they’ve been a lifesaver! As a mental health professional with a growing practice, it’s essential that every call is answered. AnswerForce ensures no call goes unanswered, and the ability to listen to call recordings gives me added confidence that each interaction reflects the quality of care we uphold at ALW Counseling.
September 21, 2025
Reply from AnswerForce
Hello Angelica,
Thank you so much for your kind words. We're thrilled to hear that AnswerForce has been a valuable resource for your practice. We understand how important it is to ensure that every call is answered, especially in the mental health field, and we're glad to be part of the quality care you provide at ALW Counseling.
We look forward to a long and successful partnership!
Rupa Ram
AnswerForce Lead Client Account Manager
Outstanding assistance
September 15, 2025
Reply from AnswerForce
Thank you so much for your kind words, Pete! We’re thrilled to know your experience was a great one, and we’ll keep striving to make every interaction just as outstanding.
Shelby Anderson
AnswerForce Operations Leader
Simple and right to the point
Simple and right to the point. Problem was not complicated but it was quickly solved and solution provided.
September 12, 2025
Reply from AnswerForce
Thank you for sharing your experience with us! We know your time is valuable, so we’re committed to resolving issues quickly and getting them right the first time. We truly appreciate your business!
Shelby Anderson
AnswerForce Operations Leader
Catherine was amazing
Catherine was amazing. She took the time to answer all of my questions and show me how to use the app.
September 9, 2025
Reply from AnswerForce
Thanks for sharing your feedback! We’re thrilled to hear that Catherine took the time to answer all your questions and walk you through the app with such care. We hope you’re enjoying the app, and we’re here to help if you need more support.
Tabby Adams
AnswerForce Lead Client Account Manager
They are dealing with my request
They are dealing with my request. Hopefully, they get their receptionist to better follow the script.
September 3, 2025
Reply from AnswerForce
Thank you for your feedback. We appreciate you reaching out and want you to know we’re always working to improve. Your satisfaction means a lot to us, and we’re grateful for the opportunity to support you.
It was a great experience
It was a great experience. Easy onboarding. Super helpful.
September 3, 2025
Reply from AnswerForce
Thank you for your feedback! We’re so pleased you had a smooth onboarding experience and found our team helpful. We look forward to continuing to support you!
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