Anthony Betts Motor Group Reviews 

2,323
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 347 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and not pushy, making the car buying process pleasant. Many people highlight the exceptional customer service and smooth, hassle-free overall experience, from initial inquiry to vehicle handover. Reviewers are very satisfied with the quality of the cars and the thoroughness of the service, including detailed explanations and preparation. This consistent positive feedback builds trust, with many customers returning for multiple purchases and recommending the dealership to others.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of the... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with their new cars,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

User experience

Customers consistently note positive experiences with user experience, often describing the car buying... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My last 3 cars have been from Anthony Betts Suziki garage in water end. Customer serice and after sales team are always courteous and helpful. Ifti has supported me over the past 10 years with advice... See more

Company replied

Rated 5 out of 5 stars

Important to me having car picked up from my home address, and being brought back again. Being advised about essential repairs. Kept Informed through out during service and mot. Cannot fault this c... See more

Company replied

Rated 5 out of 5 stars

I bought a '24 S-Cross from this garage, couldn't recommend them enough. It was a smooth process, let me have a proper test drive and seemed to be very transparent about everything. They were even hon... See more

Company replied

Rated 5 out of 5 stars

Our buying experience was the easiest path I have ever experienced. No pressure sell just honest & efficient interactions with Ifti Khan. We bought an electric Corse E and the test drive experience wa... See more

Company replied


Company details

  1. Car Dealer
  2. Car Repair and Maintenance
  3. Motor Vehicle Dealer
  4. Suzuki Dealer
  5. Used Car Dealer

About Anthony Betts Motor Group

Written by the company

Established in 1999, we are main dealers for Suzuki in Hemel Hempstead. In addition we also stock around 100 RAC Approved Used Cars of all makes and models. We have become renowned for our SuperValue Used Cars dealing nationwide. We believe our job is to provide you, our customer, with all the information you need to make a really well informed decision on all aspects of your vehicle - whether you are making a new car purchase, choosing a used car, applying for finance, arranging routine servicing or booking a MOT. We recognise that, as our customer, you are the most important aspect of our business and our success depends upon our ability to provide you with outstanding levels of lifetime care, as well as excellent value for money. Our focus is on creating customer relationships through offering excellent value and great products. Retaining and building the customer experience through continued value and exceptional customer care, whilst throughout the relationship offering the personal interaction missing at many retail organisations.

href="https://www.anthonybetts.co.uk" style="box-sizing: border-box; color: rgb( 255, 255, 255); text-decoration: none; margin: 0px 10px 15px 0px; padding: 9px 25px 6px; cursor: pointer; outline: 0px; font-size: 15px; font-weight: 900; text-align: center; display: inline-block; letter-spacing: 0.5px; border: none; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-right-radius: 5px; border-bottom-left-radius: 5px; background: #013c88;" rel="nofollow noopener noreferrer">VISIT OUR WEBSITE

RAC Approved Dealership

All our Used Cars are prepared to the RAC 82 Point Approved Preparation Standard

All our Used Cars are prepared to the RAC 82 Point Approved Preparation Standard
As an RAC BuySure Dealer we were one of the first companies to meet the Chartered Trading Standards Institute's 'Used Car Code of Practice' ensuring that our customers enjoy a better quality of vehicle, prepared to an exacting standard with exceptional ongoing support. The RAC are the world’s oldest motoring organisation and have more patrols than any other motoring organisation and are often referred to as the 4th emergency service. As an RAC Approved Dealer, we offer an extensive Customer Care package with every used vehicle purchased from us, giving you reassurance and peace of mind, this includes - 82 POINT VEHICLE CHECK, RAC WARRANTY, 12 MONTHS RAC BREAKDOWN COVER, HPI CAR DATA CHECK, 12 MONTHS RAC ACCIDENT CARE and MOT AND SERVICE.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(2,323)

351 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful salesperson (Andrew Hobbs)

Helpful salesperson (Andrew Hobbs)
Very knowledgeable

April 15, 2026
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Many thanks Mr Clark for your custom and the 5 Star Review. Both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Buying a car from Anthony Betts Hemel Hempstead

So, after purchasing an S Cross from this garage I thought it only fair to leave a review in relation to my dealings with them to allow others to make an informed decision when searching for their next car.

I was looking for a nearly new car with a boot that was capable to taking two large bread dogs and the option of purchasing a garage warranty. Having looked around several dealers in the Hemel Hempstead area and not found anything that matched our “check list” I came across Anthony Betts. Whilst walking around their forecourt I was joined by one of their salesmen, Ifti Khan, who asked me for my requirements in a car.

We walked through several cars and came across an S Cross, 24 months old in a colour I knew my wife would like as it was similar to her old car.

Ifti made it very easy for me to have a test drive there and then which was a big plus. After taking my wife back the same day to view the car we decided to purchase it outright.

As the car still had 12 months manufactures warranty we were also informed that if we purchased a service plan the car would be eligible for their 10 year extended warranty as long as the car was serviced by a main dealer. I have seen that type of warranty is proving more popular as it provides the car with a full manufactures warranty and this also included an MOT when it was required.

Buying the car was made easy in relation to agreeing a collection date and a very small cosmetic issue within the car was sorted straight away and prior to collection.

All in all I found it a stress free experience with no pushy sales staff - just a chap who knew the cars and was there to help the customer. A bonus is that the car does over 50 mpg being a mild hybrid so is a great saving on the last car we had.

I would definitely recommend this garage if you want an honest garage with the back up of a national network.

April 21, 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Many thanks Andrew for both your business and the 5 Star Review. Both are greatly appreciated. Again many thanks and enjoy your new car.

Rated 5 out of 5 stars

Excellent

Friendly, easy & reliable

April 7, 2026
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Reply from Anthony Betts Motor Group

Many thanks Jan for your custom and the 5 Star Review. Both are greatly appreciated.

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly staff. Collection and drop was easy. Would highly recommend.

March 11, 2026
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Reply from Anthony Betts Motor Group

many thanks Emma for both your custom and the 5 Star Review. Both are greatly appreciated.

Rated 5 out of 5 stars

Perfect Customer Service with no hard sell

We went to this garage by chance however the service we received from Robert was excellent, nothing was too much trouble. I told him what I was looking for and he helped us to find our perfect car. Test drive is just you not with anyone with you so you can really test the car and check it. On collection everything was smooth the car was immaculate. I couldn't recommend enough no hard sell just really helpful advice and suggestions. Thank you Robert we love our new car!

April 11, 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Great to hear. Many thanks for both your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

The company supports me with my annual …

The company supports me with my annual car service since 2021 and I appreciate their customer care services.
I receive the best treatment and I do not have any complaints.
My MOT is also done by Anthony Betts and so far I have not heard any issues with the car at all.

March 26, 2026
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Reply from Anthony Betts Motor Group

Many thanks for your continued custom and the 5 Star Review, they are both very much appreciated.

Rated 5 out of 5 stars

Very efficient service

Very efficient service, had a text reminder that my service was due which is really helpful if you are a forgetful person like me. I pay a monthly service plan so never have to worry about finding that extra cash to have a service.
Customer service was great, very knowledgeable, nothings too much trouble. Car even got a clean nice touch!

March 17, 2026
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Reply from Anthony Betts Motor Group

Great to hear Sara. Many thanks for your continued custom and the 5 Star Review. Both are greatly appreciated.

Rated 4 out of 5 stars

The experience


The experience was much like the previous visit. After requesting the clocks to be reset to b s time, yet again this was not carried out. I requested this to be done after being given the keys and finding out that the center dash clock had not been changed. Initially this could be done but a more capable person took the car back into the ,workshop and fixed it. Otherwise the service was satisfactory and well cleaned.

March 27, 2026
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Reply from Anthony Betts Motor Group

Apologies about the clocks Richard. Many thanks for your custom and review. Both are much appreciated.

Rated 5 out of 5 stars

Good service and friendly guy

Friendly guy ( can't remember his name) very cheerful.

April 9, 2026
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Reply from Anthony Betts Motor Group

Many thanks for your custom and the 5 Star Review Mrs Ward. Both are much appreciated.

Rated 5 out of 5 stars

Excellent service provided by Anthony…

Excellent service provided by Anthony Betts, Hemel. Collected by car in the morning and once serviced and MOT's it was delivered back to my home in the afternoon. Would definitely recommend.

April 1, 2026
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Reply from Anthony Betts Motor Group

Great to hear Mr Manders. Many thanks for your Custom and the 5 Star Review, both are greatly appreciated.

Rated 5 out of 5 stars

All went well.

March 26, 2026
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Reply from Anthony Betts Motor Group

Great to hear Gill. Many thanks for your Custom and the 5 Star Review, both are greatly appreciated.

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly, always do a great job.

March 13, 2026
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Reply from Anthony Betts Motor Group

Great to hear Kim. Many thanks for your continued custom and the 5 Star Review. Both are greatly appreciated.

Rated 5 out of 5 stars

Honest and helpful service staff

Honest and helpful service staff and company. This dealer Worth coming to them all the way from London. Just need to invest more in the waiting area, a coffee machine would be very handy.

March 26, 2026
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Reply from Anthony Betts Motor Group

Many thanks for your custom and the 5 Star Review, both are greatly appreciated. Apologies that the coffee machine was not working, we do have a new one on order and due to be installed next week.

Rated 5 out of 5 stars

Good Service

Good communication. Easy to book. Friendly service. Kept informed of progress and expected costs. Excellent service on car and brake renewal. A nice clean car, oh and the coffee was good.

March 6, 2026
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Reply from Anthony Betts Motor Group

Great to hear James. Many thanks for your custom and the 5 Star Review, both are greatly appreciated.

Rated 5 out of 5 stars

Great service

Great service, Peter was great,very informative and polite and helpful.👌

April 6, 2026
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Reply from Anthony Betts Motor Group

Great to hear Ron. Many thanks for both your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

My new car.

This is my third Suziki from Anthony Betts and I would not go anywhere else. Andrew Hobbs could not have been more helpful and informative. I never felt pressured into anything , if I had I would have run in the opposite direction. Andrew answered all my questions in terms i could understand and certainly helped me make the decision which was right for me. Nothing was too much trouble for him. I imagine he must be your top salesperson, if not then he should be. As for the showroom it is always a pleasure to visit and is kept immaculately clean and everyone is always most welcoming.

March 30, 2026
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Reply from Anthony Betts Motor Group

This is great to hear. Many thanks Susie for both your continued custom and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Our buying experience was the easiest…

Our buying experience was the easiest path I have ever experienced. No pressure sell just honest & efficient interactions with Ifti Khan. We bought an electric Corse E and the test drive experience was exemplary, on our own, good opportunity to really drive the car, all unhurried. The pickup arrangements were simple and hassle free, with us handing over the keys for our trade-in. The car was detailed & fully charged. I would highly recommend this dealership as a place to buy if you want a honest and hassle free experience.

March 24, 2026
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Reply from Anthony Betts Motor Group

Many thanks Nick for both your business and the 5 Star Review, greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

A really good experience with Anthony Betts Motor Group

A really good experience with Anthony Betts Motor Group from first contact to completion of purchase. Sales Consultant, Ifti Khan listened to our requirements for a ‘used’ vehicle, and with a professional, no-nonsense approach, identified a car that he thought would suit. We are now very happy owners of our new 'used' Suzuki. At no time was there any form of ‘hard-sell’. Throughout, the process of purchasing the car was very efficient. We were offered additional Suzuki warranties and a service plan, all of which were clearly explained and priced fairly, and which we can still purchase. Again, no hard sell but time to consider fully. I should add too that Hemel Hempstead is not on our doorstep, but after a couple of months of looking closer to home for a replacement car within our price range, the exceptional service, together with the surety of buying from an established, approved Suzuki/RAC dealer, was more than worth the 80 mile round trip (and an ideal location for a day out in the Chilterns at the same time).

April 8, 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Great to hear. Many thanks for both your business and the 5 Star Review, greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Excellent service

Amazing service from start to finish. I arrived knowing which car I wanted, Andrew Hobbs was great throughout the whole process, highly recommend!

April 4, 2026
Unprompted review
Anthony Betts Motor Group logo

Reply from Anthony Betts Motor Group

Many thanks Peter for both your business and the 5 Star Review, greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Would recommend

Second vehicle we have purchased from Anthony Betts Hemel.
Very fairly priced, great warranty and after care options.
Very organised and efficient sales team.
Especially Ifti who helped to make the process of buying and part exchanging go smoothly.
Very pleased with our new purchase.
Thank you.

April 1, 2026
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Reply from Anthony Betts Motor Group

Great to hear Sally. Many thanks for both your business and the 5 Star Review. Your repeat custom is greatly appreciated. Enjoy your new car.

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