Anthropic Reviews 229

Reached out to them over a dozen times over the course of the last month to increase API rate limits and no one has responded severely limiting out work

This is a scam. They don't have sufficient bandwidth and/or computing power to serve their customers. Instead of not taking on customers, they do everything possible to slow your usage.
When asking it to analyze documents, it only analyzes a small number of pages, even though the window is supposed to be able to hold and analyze hundreds of pages.
When analyzing, it only analyzes a small portion and then asks you if that style is fine for the whole doc. It does this over and over again, until you've used up all your queries for the day.
I signed up for the professional version because I thought that it would give me sufficient usage, but they've figured out these ways not to supply much.
Asked them to refund my subscription as soon as I started using it and saw what they were doing (a few hours in). No one replied. The onsite bot told me a human would reply but didn't. Just cancelled.
Revised my review from one star to three stars. They did refund my money. Everything else stands.

Good AI, but inexistent support, with no response to multiple inquiries. One more to the list of companies who think it's OK to charge money but offer no support when you need them.

Anthropic's Claude is an excellent AI. But to sign up for the Pro Plan you go to an app called Link, not Anthropic. And if you want to stop the Pro subscription you go to Link, not Anthropic. Link say you should email Anthropic. Naturally you get a bot. Anthropic tells you to delete your account. But you can't do that before you have stopped your Pro plan......etc etc. In the end I deleted my Link account and used the Anthropic bot to tell them that I wanted to go back to the free version and that I couldn't delete my account until that had happened. They will email me in a few days (they say). All a bit dodgy. Or at the very least, clunky.

Claude is... extremely censored. It actually lectures the user.

This doesn't sit well with me, because of how powerful AI is slated to become.

Hi there, I just wanna say how amazed I am with Claude, it's a great AI and has given me more logical, funny and genuine helpful responses than ChatGPT, for example if I ask what would happen if I cut the rope holding a hot air balloon it won't assume it's something I would do and put the shame on me like ChatGPT, and it's creative, sometimes on kind of specific creative requests ChatGPT repeats itself over and over even if I explicitly ask him to stop while Claude has endless responses or solutions, it's very logical and most important kind, you did a very good job and I'm happy to have AIs like Claude, I hope you guys go huge 'cause you deserve it, if it really is a team of around 10 people like I read in LinkedIn you guys should be geniuses, not only that but helping the world is amazing, God bless you all! 🤗