Any Gas Service Reviews 

1,197
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online booking system is exceptionally simple to use, and engineers consistently arrive promptly while maintaining a polite, helpful, and tidy manner during their routine boiler services. People also truly appreciate the very competitive pricing alongside the thorough, clear explanations provided about all the maintenance work completed. However, some customers also noted occasional frustrations regarding unexpected scheduling changes, appointment delays, and last-minute communication issues. A few people mentioned encountering unhelpful or rude staff members when trying to resolve these appointment mix-ups over the phone.

What people talk about most

Service

Clients share positive opinions on service, frequently praising the easy booking process, competitive prices,... See more

Staff

Users describe positive interactions with staff, frequently highlighting that engineers are punctual, polite,... See more

Booking process

Reviewers highlight great satisfaction with the booking process, frequently praising how easy it is to... See more

Price

Customers expressed great satisfaction regarding the price, frequently praising the competitive and... See more

Customer service

Reviewers express mixed feelings about customer service, with many praising polite and helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An engineer called Hassan came to service my boiler today . I am 85 and have had a few services but l have never had anyone as efficient as Hassan. He was friendly, polite and an extremely nice person... See more

Company replied

Rated 5 out of 5 stars

Raj rang 20 minutes before he arrived to say he was on his way & he turned up right on time, he introduced himself & put on blue shoe protectors as soon as he stepped through the door. Raj was extrem... See more

Company replied

Rated 5 out of 5 stars

Always a professional, friendly, helpful service. Been using Any Gas now for many years with no issues at all. Very competitive on costs. Easy to book and pay for services. Provide reminders when serv... See more

Company replied

Rated 5 out of 5 stars

Any gas gave us a 2 hour window for our service. The engineer rang to say he was on the way. He explained what was required in a professional manner. Once complete he said what he had found and le... See more

Company replied


Company details

  1. Heating Contractor
  2. also in
  3. Boiler and Heating Service
  4. Boiler Supplier
  5. Gas Company
  6. Gas Engineer
  7. Gas Installation Service

Written by the company

If you’re looking for a reliable boiler service in East /West Midlands regions and Greater Manchester, you’ve come to the right place. Any Gas Service offers professional trusted boiler servicing to homeowners and landlords throughout Manchester and the surrounding areas. Our team of service engineers are highly experienced and fully qualified to carry out boiler services on all types of boilers, including Worchester Bosch, Ideal, Baxi, Vaillant and all other Boiler makes and models. We understand that your boiler is an essential part of your daily routine, which is why we offer flexible appointment times online to fit around your schedule. https://anygasservice.co.uk/ Book Now


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,197)

102 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Engineer arrived within agreed…

Engineer arrived within agreed time,very professional service, explained any concerns i raised,very pleased with the service.

November 6, 2025
Unprompted review
Any Gas Service logo

Reply from Any Gas Service

Hello

Thank you for leaving us a 5-star review

All the best
AGS team

Advertisement
Rated 5 out of 5 stars

Boiler service

Friendly chap rang to let me know he was on his way came in did his job signed the service book.

November 6, 2025
Unprompted review
Any Gas Service logo

Reply from Any Gas Service

Hello

Thank you for leaving us a 5-star review

All the best
AGS team

Rated 5 out of 5 stars

Hassam was Ace

Hassam was so polite and efficient. He had to clean the filters in the Boiler and I couldn’t believe how dirty they were!! He did an absolutely splendid job and cleaned up after. I would highly recommend Any Gas Service, especially if you’re lucky enough to get Hassam

October 21, 2025
Unprompted review
Any Gas Service logo

Reply from Any Gas Service

Hello

Thank you for leaving us a 5-star review

All the best
AGS team

Rated 5 out of 5 stars

gas service

after been let down by Your Repair not doing my mothers service ,I phoned up Any gas made an appointment and they turned up ,a young chap phoned to tell me what time he would be there and the job was all done at a very good price ,I would recommend this company to anyone

October 16, 2025
Unprompted review
Any Gas Service logo

Reply from Any Gas Service

Hello

Sorry to hear another provider let you down (Your Repair)- and glad we could help
Thank you for leaving us a 5-star review

All the best
AGS team

Rated 5 out of 5 stars

Very professional

The engineer (Raj Basi) who came was very professional and that gave me confidence that he's doing a good job. Raj took his time to look at the boiler properly as well as the water tank.

October 14, 2025
Unprompted review
Any Gas Service logo

Reply from Any Gas Service

Hello

Thank you for leaving us a 5-star review

All the best
AGS team

Advertisement
Rated 5 out of 5 stars

Professional

Professional and explained all aspects of the service

October 16, 2025
Unprompted review
Any Gas Service logo

Reply from Any Gas Service

Hello

Thank you for leaving us a 5-star review

All the best
AGS team

Rated 1 out of 5 stars

Would not use again

I don't like leaving bad reviews, but...

I booked as they were reasonably priced and had good reviews. I chose an afternoon booking (1-6pm) - (UPDATE - checked on website, definitely states from 1pm, can’t upload screenshot), so I only needed to book half a day off work. When I got my 2-hour time slot the day before, it was from 12-2pm, and the website said I couldn't rearrange, so I had to book the entire day off. On the day, I got a call from the engineer at 10.30am, saying he would be with me in 20 minutes!

The engineer was friendly, and the service went OK, until he was leaving and informed me he'd broken a hinge on the boiler, and they would charge me £70 to fix it (it's a £7 part from Screwfix), or I could contact Worcester and go through my warranty as it was 'wear and tear' (UPDATE - boiler is only 5 years old, no issues with clip previously)...

I checked the boiler after he had left, and the system pressure was on 0, so I assume he also hadn't bothered to re-pressurise it.

Would not use again.

October 1, 2025
Unprompted review
Any Gas Service logo

Reply from Any Gas Service

Response from Any Gas Service:
Thank you for your feedback. This is actually the first we’ve heard of this issue — we would always encourage customers to contact us directly so we can resolve any concerns promptly.
Our appointment time slots are either 8am–1pm or 12pm–6pm. In this case, the slot selected at the time of booking was 12pm–6pm, and the allocated two-hour arrival window provided was 12pm–2pm.

From time to time, our engineers may run ahead of schedule and will call ahead as a courtesy to check whether an earlier visit would be convenient. You are, of course, under no obligation to accept an earlier time, and you’re always welcome to ask the engineer to arrive within your originally booked slot.

This call is simply made to offer flexibility when possible, not to alter your confirmed booking window.

Regarding the boiler hinge, the parts you’re referring to are Worcester’s Left-Hand and Right-Hand Clip Hinges. These components are made of plastic and, over time, tend to become brittle, which makes them prone to breaking — a common case of general wear and tear. On inspection, one hinge was found to be damaged.

You are, of course, welcome to have this independently checked by Worcester for a second opinion. When replacing these clips, we always change both hinges together to ensure proper alignment and longevity. Our quoted price of £69.99 includes the cost of parts, labour, collection, and the engineer’s return visit to fit them.

For reference, you can view the genuine Worcester hinge parts here:
Worcester Left and Right Hand Hinges – DIY.com retailing at £34.98 for the pair.

You’re more than welcome to source the parts yourself , but please note that our standard engineer call-out charge would still apply for fitting, as we do not insure your boiler under any plans.

Rated 1 out of 5 stars

Requested a boiler service and dont…

Requested a boiler service and dont know what the engineer did after 5 days the boiler stopped working. On the day of service was told its all fine no issues and if any issues just switch on and off. Disappointed. Wasted my money and time and now going to be wasting more. Would have been better off with out the service from them. No evidence of service provided such as the checklist summary etc. Logged a complaint which the manager of the area refused to take ownership of as kept talking about car mots and gave me a headache. I would not recommend.Company is a fraud. They lie and are not professional. The lady on the phone abused me. I dont think of these rates are true either. I have evidence so will try and upload but guys dont use this company its a fraud and unprofessional. Use if you want to be abused and have your boiler damaged.

September 25, 2025
Unprompted review
Any Gas Service logo

Reply from Any Gas Service

we would like to clarify the circumstances on our end.

You booked us to attend for both a boiler service and a quotation for a new boiler. On arrival, our engineer carried out the service on your existing boiler, which is over 25 years old, with many obsolete parts. During the visit, you also informed our engineer that you had been experiencing pre-existing issues where the boiler would intermittently fail to fire up.

Because of these concerns, we advised you on the benefits of replacing your boiler, as well as servicing your current system. We also explained that to properly investigate and diagnose the intermittent fault, a separate diagnostic visit would be required at our standard charge of £69.99. You declined this option.

The service itself was completed, and your boiler continued working for 5 days after the appointment before your previous intermittent issue reoccurred. We made it clear that a diagnostic investigation would still be required to identify and resolve the underlying fault, but again this was declined.

We also wish to note that during a phone call with our team, inappropriate language was used towards a colleague, which we do not consider acceptable, calling our call centre colleague a B**** was by no means acceptable, and aggressive behaviour.

To summarise:

The service was completed as booked.

The boiler had known, pre-existing faults, which we advised on.

A diagnostic visit (chargeable) was offered to resolve the issue but refused.

A quotation for a new boiler was provided as requested.

While we understand your frustration, we feel it is important for others to know that we provided the service booked and requested, gave clear advice on the boiler’s condition, and explained the costs involved for further investigation. This case was investigated by our Ops manager and was successfully closed down. We must emphasis "Our aim is always to provide the highest standards of customer care. At the same time, we must also ensure there is a clear distinction between the service we provide and any separate faults requiring further investigation or repair."

Regards
Any Gas Service

Rated 5 out of 5 stars

Any gas does everything you want

Any gas does everything you want. You can book online easily, pay online, engineers arrives on time and are friendly, and the work is then done competently. All in all its very efficient and its a definitely a company I fully recommend and will continue to use every year.
Thank you

October 1, 2025
Unprompted review
Any Gas Service logo

Reply from Any Gas Service

Hello

Thank you for leaving us a 5-star review

All the best
AGS team

Advertisement
Rated 5 out of 5 stars

Excellent service

Excellent service, great communication throughout and friendly, knowledgeable engineer.

Would highly recommend

September 24, 2025
Unprompted review
Any Gas Service logo

Reply from Any Gas Service

Hello

Thank you for leaving us a 5-star review

All the best
AGS team

Rated 5 out of 5 stars

Excellent service

Excellent service. Easy to book, got good confirmations. The Engineer was polite, helpful, knowledgeable & did the job efficiently & without fuss. I'd use them again.

September 16, 2025
Unprompted review
Any Gas Service logo

Reply from Any Gas Service

Hello

Thank you for leaving us a 5-star review

All the best
AGS team

Advertisement
Rated 5 out of 5 stars

Really easy to book an appointment…

Really easy to book an appointment online. Reasonably priced & the chaps who come out to service the boiler are lovely. This is our 6th year of using them!

September 8, 2025
Unprompted review
Any Gas Service logo

Reply from Any Gas Service

Hello

Thank you for leaving us a 5-star review

All the best
AGS team

Rated 5 out of 5 stars

Well pleased

On time ,clean job & cheapest on the market

September 8, 2025
Unprompted review
Any Gas Service logo

Reply from Any Gas Service

Hello

Thank you for leaving us a 5-star review

All the best
AGS team

Rated 5 out of 5 stars

Friendly engineer

Friendly engineer, on time went straight to boiler and just got on with service left area clean and tidy

September 3, 2025
Unprompted review
Any Gas Service logo

Reply from Any Gas Service

Hello

Thank you for leaving us a 5-star review

All the best
AGS team

Advertisement
Rated 5 out of 5 stars

Boiler service

Booked a boiler service online which was quite simple. Good availability and easy to change it too. The day before received a time slot and on the day a call to confirm the arrival time.
Great service, fast and great price. Very knowledgeable. Received report straight away too. Will be using again in the future.

August 28, 2025
Unprompted review
Any Gas Service logo

Reply from Any Gas Service

Hello

Thank you for leaving us a 5-star review

All the best
AGS team

Rated 4 out of 5 stars

Good price

Efficiently carried out the service. One minor gripe - I booked this service in June and received a confirmation email. At 9:30am this morning I still didn't know if anyone was going to turn up. Would be useful to be emailed a day or so before to confirm that the booking is still scheduled.

August 27, 2025
Unprompted review
Any Gas Service logo

Reply from Any Gas Service

Hello

Thank you for leaving us a review
Whenever we are provided with an up to date mobile number, we will always send a text message as a reminder the day before your scheduled appointment, which also contains a 2 hour time window.
We kindly ask you email us on the below email address with your mobile number, so we can ensure it is correct and not a landline number customerservice@anygasservice.co.uk

Thank you
Kind regards
AGS team

Rated 5 out of 5 stars

The service is great

The service person turned up in the time slot that had been specified.
Did the work quietly and efficiently and was very polite.

August 26, 2025
Unprompted review
Any Gas Service logo

Reply from Any Gas Service

Hello

Thank you for leaving us a 5-star review

All the best
AGS team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look