Octopus Energy for Business Reviews 

Jack was extremely helpful and knowledgeable, nothing was too much trouble. Would totally recommend.

You deducted over £3,000.00 in error from my account and you did not refund the money on the date stated hence,I had to request the refund again and I am still waiting to receive it.

Brandon was extremely helpful and patient. Connection was lost but he phoned straight back. The information shared was very clear and easy to understand. Very good deals were offered too.

It was a great customer experience I received today from Satish. He was quite patient and professional.

Thanks Satish and Octopus Energy.

Spoke to Maya, she was informative and very helpful, even though I wasn't a direct customer

Raman was my contact at Octopus. He was extremely helpful, and responded and clarified my queries.
my general communication with Octopus has always been excellent.
thank you

quickly got through on the telephone and Zainy dealt with the problem fast and efficiently

Fin was really understanding and helpful with my query. And even when I requested an email confirmation it wasn’t too much trouble. Great service

Good rates including export and referral fee

Clear answering to the questions I asked, friendly service with follow up emails to confirm .

Daniel was informative and simplified explanations.

Mo was extremely helpful and made everything very easy. I hope this continues

The customer service advisor was knowledgeable and professional. Provided me with regular updates whilst the problem was being dealt with. It did take a while to resolve but it was beyond their control as it involves other companies.

Thank goodness you now install meters using an in-house team. We could not have had better service. We particularly want to praise Lauron Shaw who did the installation of both gas and electricity meters in Ocober 2026 but also the backroom telephone advisers who made sure it happened. A more efficient, friendly, helpful and professional person would be hard to find. The same has to be said of the backroom agents we dealt with. We dont say this lightly- Your in house team took over meter installation from what previously had been outsourced to a third party which twice could not proceed or was postponed. This installation happened on the day arranged, at the time arranged with minimal disruption and the disruption there was was anticipated and accurately assessed. No mess, courtesy and everything went as smoothly as could be. We don't usually have time for customer surveys. It would have been unfair not to find time on this occasion. Thank you everyone involved.

Very professional and friendly with great advice and support. Josh was was extremely helpful and patient

Mitesh was helpful in bringing our complaint to a close.

Thanks again.

Jan was very patient while I gathered information and very clear in his instructions. The Direct Debit was quickly set up.

Zain was very helpful and efficient and helped to solve my issue

Allanah was very professional, knowledgeable and solved my enquiry promptly and smoothly, when I was having problems with my online application.
As a new customer who just switched to octopus, I have a very pleasant experience with Allanah.