I'm a new customer and was impressed. Mia was easy to understand, responded to all of my questions and clearly knew about all the odd things: change of account holder name, correcting the address, dif... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
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Recently completed renewal of a small business account with Octopus. Complicated by having three different meters showing different tariffs. Phoned to get rates standardised across all 3 accounts. Ek... See more
I spoke with Adedotun on the telephone today. He was very helpful and navigated me through options for my energy tariff going forwards. This was all backed up with an immediate email, so everything... See more
Company replied
I was connected to an adviser (Tiffany) within minutes of ringing. Tiffany was able to see the issue and understood the problem with the standing charges very quickly. Although she was unable to take... See more
Company details
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Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.
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Join the UK's business energy champions
4.9
Excellent
616 reviews
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Very helpful adviser giving me all the…Satisfied customer
Very helpful adviser giving me all the information I needed. Very polite and patient. And English clear speaking.
August 25, 2026
I had a great experience today
I had a great experience today , very pleased with the level of service I received talking over the phone with Ekraan. She understood my problem and gave solution.
August 25, 2026
Another great experience with Octopus'…
Another great experience with Octopus' Customer Service. This time it was with Sharon who was cheerful, polite and very helpful.
August 25, 2026
Friendly and Helpful
Swift answering of telephone, and then friendly and helpful, and has hopefully sorted all my problems!
Customer advisor was Joseph L.
August 25, 2026
the phone was answered quickly and…
the phone was answered quickly and Brandon was very helpful
August 25, 2026
Good advice and support from a human…
Good advice and support from a human being! Thank you Octopus.
August 25, 2026
Hello everyone
Hello everyone, we have an amazing experience with octopus energy, very successful, friendly staff very helpful
Highly recommended
August 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ekraam a star 💫
Ekraam addressed my billing issues as promised and communicated with clarity.
Fabulous customer service….✨
August 24, 2026
Reply from Octopus Energy for Business
We're so glad to hear that our team was able to resolve your billing concerns with such clarity and provide you with fabulous customer service! Thank you for sharing your positive experience, Ekraam is a star indeed!⭐️
Reply from Octopus Energy for Business
We are so glad to hear that you had such a quick and easy experience. We truly appreciate you taking the time to share your positive feedback with us!
Great service from start to finish even…
Great service from start to finish even when there were some issues.
August 24, 2026
Reply from Octopus Energy for Business
We are truly happy to hear that our service was great, even with the issues. We appreciate your understanding and kind words🐙
Octopus allowed us to adjust our tariff…
Octopus allowed us to adjust our tariff to suit a rarely used business premises.
July 24, 2026
Unprompted review
Reply from Octopus Energy for Business
That's fantastic to hear! We're so glad we could help you find a tariff that perfectly suits your business needs, even for a rarely used premises. Thanks for sharing your positive experience!
Switching business energy accounts made simple
I have had a couple of conversations with Octopus over the last few days, speaking with Maddie a few days ago and Kai today. Both of them were extremely knowledgeable and helpful. They dealt with my inquiry swiftly and efficiently. Kai opened our business account toady and he made the whole process a pleasure, rather than the complicated and stressful experience I have endured in the past when changing energy suppliers. Fantastic customer service.
August 24, 2026
Reply from Octopus Energy for Business
We're so happy to hear about your positive experience with our team members. It's wonderful to know that we made the process of switching energy suppliers smooth and efficient for you. We truly appreciate your kind words and valuable feedback.
Thanks!
I was opening up an account with Octopus and had help to navigate my way through what is quite a convoluted process from Henry Duncan. He was incredibly patient and steered me through alot of docs/forms etc. I was very grateful to finally have an account opened and up and running. He notified SSE early on in the process ahead of me which was also mega helpful. Thanks Henry! regards Sue Dunster.
August 5, 2026
Reply from Octopus Energy for Business
We're so glad to hear our team provided excellent support navigating the account setup process. We appreciate you acknowledging their patience and helpfulness in getting everything sorted. Thank you for your kind words and positive feedback!🐙
Efficient, concise and courteous team member
Enquiry was answered promptly by clear, informative and professional member of staff - this is appreciated.
August 24, 2026
Reply from Octopus Energy for Business
We're so happy to hear that your enquiry was handled with such clarity and professionalism! We truly appreciate you taking the time to share your positive experience.
Provided me with information I…
Provided me with information I required, slick & professional
August 24, 2026
Reply from Octopus Energy for Business
We're so glad we could provide you with the information you needed in a professional manner. Thank you for your wonderful feedback!
Excellent & Prompt Customer Service
I had an issue with the address when registering with Octopus. I contacted customer service and the issue was resolved promptly.
The customer service from our previous supplier was challenging and difficult so this has made a refreshing change.
August 24, 2026
Reply from Octopus Energy for Business
We're so happy to hear our customer service team could promptly resolve your address issue. We appreciate you sharing your positive experience with us!
Just joined Octopus as a business…
Just joined Octopus as a business customer. No wait times on the 'phone (even on a Monday morning). Daisy was knowledgable, efficient and a pleasure to deal with.
One thing Daisy - please stop saying 'perfect' all the time, you're better than that.
August 24, 2026
Reply from Octopus Energy for Business
We're so happy to have you on board! Thanks for the review 🐙
Aliya was great
Aliya was great , she was very professional and flawless explaining the tariffs
August 20, 2026
Reply from Octopus Energy for Business
Flawless is Aliya's middle name! Not really but it should be! Thank you for sharing your positive experience!🐙
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