AO Business Reviews 

It was cheeper on the non buisness site but £50 and ive then gone to get it off there normale site to be blocked then the next day it was put up there a joke.
wouldnt even use there buisness side, talking to them they have chips on there shoulder.

They delivered my new washing machine, have to uninstall the old one and install the new one. Two guys 40 minutes explain me why they can't do it. Ensured me that the main tab doesn't exist so they can not to stop the water. 6 years ago one guy change the washing machine for 20 min by himself.
I took a day off obviously for nothing They didn't give me an option to choose another day. So they left the new washing machine in front of my bedroom door, so I have to move it by myself.

They send me emails I can't unsubscribe from, using a unmonitored mailbox.

I am writing about their delivery service. They called in the early morning and scheduled the same day 9:00 - 13:00 when we were not at home. In the afternoon they called to reschedule after 16 days for washing machine and they required extra money if we want it to be delivered earlier. We feel this service likes scams, trying to get extra money from the customer.

I ordered a TV from AO, price-matching an offer and paying with my company credit card. Since it was an urgent purchase, I specifically chose AO because they promised next-day delivery. Everything seemed fine at the time of purchase—payment went through, and I was expecting the delivery as promised.

The next day, however, I heard nothing. No tracking update, no dispatch confirmation—nothing. When I called AO to check on the status, I was informed that my order had been cancelled without any notification. The reason? Apparently, I had “failed a security check.” When I asked for clarification, they couldn’t give me a concrete reason. At one point, they mentioned something about a VPN, which makes no sense because I placed the order over the phone. Even then, they weren’t sure if that was actually the issue.

What made matters worse is that AO had already taken the payment, and now I have to wait for the refund to be processed before I can place another order elsewhere. This was an expensive purchase, and tying up company funds like this impacted our cash flow. Had I not proactively called them, I wouldn’t have even known the order was cancelled—I would have just been waiting indefinitely for a delivery that was never coming.

This is a completely unacceptable way to do business. If AO had genuine concerns about security, they should have contacted me immediately instead of quietly cancelling the order and leaving me to figure it out on my own. At the very least, they should have been able to provide a clear reason for the cancellation. Instead, they left me with a vague excuse, wasted time, and now I have to wait for a refund before I can move forward.

If you need a reliable retailer that communicates properly and values its customers, look elsewhere. AO has proven to be completely unreliable and unprofessional in handling urgent business purchases.

Sent two separate requests for a quotation for a laptop. No response received. This outfit should not be in business, especially in this competitive sector of the market. I would recommend avoiding. There are plenty of other providers.

Received a replacement product through AO business after my service plan with Pacifica Group obtained replacement through them. Updated on time slot, washer was delivered by 8am, delivery drivers made sure it went where I needed it. Thank you.

We bought from AO Business to prevent any 'oh this is not a residential property, blah blah blah' excuses or problems. I run a busy youth centre and we needed a new cooker to provide meals to young people to prevent 'holiday hunger'. Purchase went smoothly and delivery was booked in.
When the delivery driver arrived he greeted me with the word 'stairs' like a caveman learning to talk, I agreed they are indeed stairs to which he replied 'the delivery notes never said anything about stairs'. I replied to him, and have gone through the purchasing process to check since, that there is NO WHERE when selecting delivery options to say whether there are stairs or not nor anywhere to leave 'delivery notes'. I spoke to a customer service representative after their visit who told me it would be at the driver's discretion whether he took it up the stairs (we're on a raised ground not up flights and flights of stairs) so he clearly just didn't fancy it.
Up stepped the 'engineer' to diffuse the situation and asked to see the gas meter which I took him to see. A quick glance at it was all he needed to tell me that he isn't qualified to fit an appliance to a commercial gas meter and can only do residential. I explained that I had bought the cooker via AO Business so it would be likely that they'd be attending a commercial premises so asked why had he come? He responded that NO engineer working for AO BUSINESS has the qualification to fit an appliance to a commercial gas meter... mind blown! What is the actual point of a 'business' specific service that cannot serve business premises.
After receiving a shoulder shrugging phone call from a customer service person who was just desperate to get to the next call I was still upset so sent an email to customer services explaining the situ. They responded saying that "advise in our terms & conditions that our gas oven installation isn’t available at commercial properties", that must be the button next to the delivery option that doesn't actually work on their site and tells you that the page doesn't exist any more.
They go on "we do ask if any stairs are at the property or if there are any other special instructions for our delivery team to be made aware of prior to the delivery, this can be found on the final screen just after the payment section", this is not there either they just take your money and hope for the best and their best isn't good enough.

My 76 year old aunt, who by the way has dementia, was granted a cooker and a fridge. The cooker because even though its gas, when lit only the pilot light comes on and she is never sure if its on or not, so has a habit of putting her hand inside to test (I cringe) the fridge, because the one she currently has isn't working properly and nearly every-time I visit, I end up taking at least a couple of cups of water out of it.

AO Business were the ones who were to supply her with replacements, to fit and take away the old ones. Initially the blunders were small, they couldn't locate the order and were asking me to pay for the items!

The day for delivery was 21st June between 7am - 7 pm. Anyone who lives with someone with dementia knows how much prompting it takes, to ensure that they are aware of what is happening and when. I was constantly reminding my aunt (who lives on her own) to make sure she was up before 7am and ready for delivery. Later that morning the slot changed to delivery between 12.20 and `16.30. We cleaned around for a bit and finally sat down, I checked my phone only to discover that the delivery had completely been cancelled!!!!

I rang and spoke to a young lady called Emily who could only offer another slot for 3rd July (first text I received stated 7pm - 7pm???) I surmised one of them was mean't to be 7am - 7pm. I stated that since my aunts delivery was meant to be for today it was totally unjust she have to wait another virtually 2 weeks, but that was how it was..........

Then a gentleman from another department rang me, to tell me that delivery would be 3rd July???? (think we established that!!!)

Then Emily rang me back to offer me a sliver fridge a bit earlier but still have to wait for the cooker (I thought the problem had been with the delivery driver being sick, not the items????) on top of that, it is hard enough to engrave the date of one delivery, with someone with dementia let alone 2!!!!

Basically the Company thought oh look a 76 year old lady on her own with dementia, don't really matter if we make her wait, she probably won't remember.

That's my thoughts on their behaviour, please make up your minds and get back to me.........

AO Business You should be ashamed of yourselves!!!!!!!!!!! I will update this account again (as I have little faith, they will honour delivery on 3rd July either)

Update: The fridge was indeed delivered on the 3rd July and despite being paid to take the old one away (because the old one was a fitted fridge), they just left this plugged in, plus just dumped the new fridge, plugged in to a socket on the wall. This meant the new fridge was left standing, in vertically the middle of the kitchen!! Very bad customer experience and service, absolutely stunned!!!! No other contact with customer service other than 'awww we don't (remove/take fitted fridges').