AO Reviews 

Their website doesn't work. It takes orders when they are out of stock and creates 'Ghost Orders" - Customer service can do noting to help - its like a swarm of headless chickens! - Went straight to Appliance Direct better, cheaper faster and their system actually works - STAY WELL CLEAR OF THIS LOT!

Appalling lack of customer care. I ordered and paid for a fridge and freezer for my elderly mother to be delivered to her home in approx 2 weeks time. I have financial PoA so am authorised to use her account to make payment (no one asked to verify this). Unfortunately my Mum became seriously ill about 10 days before delivery was due and had to be taken into hospital. It’s not clear whether she will ever return home so I contacted AO to ask to cancel the order (with approx 9 days notice before delivery). They say you can cancel online via your account but this option isn’t available. On telephoning, I had to give them multiple answers to ‘security’ questions. They then said as I had PoA they would not cancel until I sent them the document (noting this is c30 pages and they didn’t ask for it to verify payment). I’m not understanding why they would verify a payment when I’m asking to cancel and get Mums money returned. Can AO explain this? These are extremely stressful times for me and AO have been nothing but obstructive and I will not be surprised if they turn up to deliver next week and blame it on me. I’ve no confidence I’ll get refunded and cannot recommend this company to anyone. Please avoid.

Useless.
Ordered a washing machine & was given a day with a time slot between 7/12.
Booked day off work as just moved into this property and need washing machine for myself and three year old.
On day wake up to message saying it will be delayed due to “broken down vehicle”

Phoned them and they said that’s an error it will be delivered.
Come 1pm still not here, phoned again , was told o had been sent a message saying it would be 2 hours later, I now have to leave to pick up child and work my second job night shift by this time, useless lying company as had no call or message to give me updated times.
Avoid like the plague this company are liars and useless

Further to my updated review of Sept 2026
Purchased washing machine a year ago connected incorrectly and flooded the kitchen. AO returned two days later and solved the problem. Bearing in mind we had to turn the mains water off for two days. Still wouldn't work AO returned and found that the water had not been turned back on at the back of the machine. The kitchen floor was ruined and was asked to get two quotations. This was now handed over to Property Resolutions who are refusing to pay for the work to be done as the information given to them was on a handwritten piece of paper ( the quotation that they chose was also handwritten! also our contract was with AO not this Company).
These are terrible people to deal with, being in senior management for over 50 years I have dealt with some terrible companies but these are the worst ever. Its obvious that they had no intention whatsoever of paying. Its now over a year since this happened and the place is still a mess it looks like I am going to have borrow the money and get it done myself as both of us are in our 80's and not in the best of health and my wife is so upset. Its unfortunate but it looks like this is going end up with my Solicitor.
Also just would like to confirm we have done nothing wrong and submitted everything they rquired.

Apparently a washing machine is written off after 2 years and 1 day. Pretty rubbish for the environment if that's the lifetime of appliances these days
Only interested in repairing my washing machine that is less than 3 years old if I pay for an independent review by an engineer.
Rubbish customer service
Rubbish for the environment
They literally do not care

Engenier who fixed and installed our gas stove he was young but clever he knows the job brilliant in total recommended this company.Delivery was great on time

Ordered a new fridge/freezer last Friday, arranged for it to be delivered on Tuesday. I was in all day working from home. Needless to say by 4 or 5pm I was getting a bit worried so called AO to ask when it was coming. He told me they had already been and left saying nobody had answered the door. They had reported that they had rung the doorbell and knocked and had then called our phone but no answer. Well they hadn't rung the bell nor knocked at all. I was in the next room and always hear it when someone is at the door. They had rung our landline tho, but we do everything on our mobiles. The landline is plagued by sales callers so we don't answer it. I'm not sure if this is my fault or not- they certainly didn't ring the bell or knock on the door tho and they charged me another 20 quid for a redeluvety today, which went ok in the end.

BEWARE
do not use this company for any reason whatsoever it’s ran by online marketing companies who are carrying out massive fraudulent advertising and false advertisement to obtain criminal profits you will be a victim of fraud by the online scammers SAFERA and HAROON from derby professional con
artists!

What a disgusting company this is. We paid hundreds of pounds for a fridge freezer including fitting. They took our money and stated it would be delivered today Friday 21 August. They sent a further message to say it's to be delivered between 9am and 12.45. That time passed and we rang them to be told they don't even have our product in stock and it'll be available in October. What a bunch of skanks. DONT TRUST THIS COWBOY COMPANY THEY ARE DISGUSTING DECEIVERS. Why pretend it's out for delivery when you know it's not even in stock. No excuses. Most of the day wasted now. If they had any decency they would offer compensation for lying to us but as stated they are low life's. Just look at page 2 of reviews on here and the company sends replies to 1* ratings claiming they don't sell household appliances when they do. What a scam company they are. Shameful.

Spent 4 hours on line trying to find a fridge freezer, found one and made alterations to my boat so it would fit, i paid near as dammit £40 to join there ( 5 star club) which i gave my address to get, and then tried to order and pay for it but could not get to check out. When i called them to find out what was going wrong,the first person told me to cancel and try again and said she could do it on the phone but i would not get my discount, tried again still would not work,called them back and another woman said they could not deliver because my address did not come up on the post code, cancelled my subscription, if i dont get my money back, i will be visiting them. Do yourselves a favour go to currys they were very helpfull, ao are a complete shower of s##t

Here is an update to my poor 5 star Membership payment. I spoke with AO yesterday to try and find out why they had taken £39.99 without my permission. Well apparently its my fault several times over. Its my fault that their site doesn't show me to be a member. Its also my fault that the site does not show the date they are going to take the money. Its my fault the I did not ask them for my money back within 14 days of them taking it as my credit card statement is not issued till the end of the month. Its my fault for not remembering over a year ago that the small print says there is an automatic renewal and somehow its my fault that I didn't receive an email confirming the renewal at the end of June. I was told this by their rep over the phone as his account works very well and shows everything. Oh yes in case you are interested they are keeping my money though they have cancelled my membership. I can't believe company's like this can get away with such poor customer service.

Idiot arrived. Supposedly installed washing machine and left. Didn't do any of the testing that is part of the order and guess what? Put on a wash and water IMMEDIATELY poured out. The only good thing is that the idiot confessed to not doing his job properly. Just wish I had checked Trustpilot before buying it. Maybe I'm the idiot?!

I would like to express my sincere gratitude to AO for delivering my washing machine.
And the most important severice box who helped me ..they were so kind
Thank you
Melissa ewart

Recently purchased a vaccum cleaner designed for pet hair. Delivery was quick and painless. Value for money on the price.

Come back tomorrow we promise 120% it's there tomorrow.

Come back tomorrow we promise 120% it's there tomorrow.

Come back next week we promise 120% it's there next week

Come back in 14 days we promise 120%its there in 14 days

Nothing nothing nothing..

Ordered a dishwasher
Received email receipt and promise of installation on Day 1.
Call from staffer trying to sell me extra insurance
Nothing about delivery
Spoke to them at 6pm and they said it might come before 7pm
It didn't
Day 2: Silence
Conclusion: Never used this company before
Never will again
And will advise friends and family likewise
It's a firm that just doesn't care

We bought a replacement dishwasher and fridge/freezer. We were happy with the prices - maybe not the very cheapest, but certainly reasonably priced.

Installation was not straightforward for either item (not massively problematic, but not easy either). The two AO men, totally unfazed, had everything done and old appliances removed witin an hour or so. They were brillianypt and I can't praise them highly enough.

A lady called Ocean was amazing and had so much patience with me as it was not so straight forward but she helped me a lot and I am so grateful to her she does deserve 10 out of 10

I bought a freestanding dishwasher from AO with a package to deliver and connect and recycle old integral dishwasher. On arrival they said they could not take away old dishwasher. There was no mention in smallprint that I could see. I ended up cancelling order and feel it was all a waste of time and am very disappointed with their service.

Appliance was delivered today. The lads were great. On time, tidy, quick and polite. A credit to AO