We ordered an outdoor storage unit which when it was delivered was partially damaged in various places. However we completed the assembly with the help of extra screws placed strategically. I wrote... See more
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Review summary
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Reviews shaping this summary
3x3 gazebo. Takes a fair bit of assembly. Be better and much stronger if corners were one piece. Small issue quickly resolved. Excellent customer service.
Great chair and great price, easy to put together and my elderly dad is very happy and more comfortable. However the bottom part arrived the next day but the top part a day after which was a bit frus... See more
I found the item I wanted at a better price than other retailers. Ordering was very straightforwrd and quick. The gate I ordered is absolutely perfect for keeping my house cats indoors whilst allo... See more
Company details
Written by the company
An online e-commerce retailer since 2012, we sell a range of homeware, kitchen, garden and outdoor, pet, office and car products to our U.K. customers across our six brands: HOMCOM, Outsunny, PawHut, Vinsetto, kleankin and DURHAND. We offer: Free UK delivery, 30 day Product Return Policy ( terms & conditions to apply), Unbeatable Prices in the Online Market.
Aosom UK | Home Furniture, Garden Furniture, Pets, Sports, Baby
Written by the company
- Customers love us because:
- We offer free delivery on all orders. We dispatch within 1 working day! We are UK based! We offer customer service support Monday to Friday and online chat!
Contact info
1 Northampton Cross Logistics Park, NN4 9FH, Northampton, United Kingdom
- 0800 240 4050
- aosom.co.uk
4.4
Excellent
17K reviews
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3x3 gazebo
3x3 gazebo. Takes a fair bit of assembly.
Be better and much stronger if corners were one piece.
Small issue quickly resolved. Excellent customer service.
August 8, 2026
It worked great the kids love it
July 31, 2026
I recently purchased a black…
I recently purchased a black wall‑mounted desk unit and I’m genuinely impressed. The packaging was excellent, everything arrived well‑protected, and the instructions were really easy to follow. Once assembled, the desk folds down smoothly from the unit and feels incredibly steady and secure.
The finish looks fab — sleek, modern, and perfect for creating a tidy workspace without taking up too much room. Overall, a brilliant buy and great quality for the price. Little late putting on the review as I havnt had time to build
July 23, 2026
Unprompted review
One floor
The storage box Is strong and made well except for the telescópica hiñg the goles are drilled not in the correct place
July 31, 2026
Really pleased with the tiered metal…
Really pleased with the tiered metal garden plant stand.
Good quality product.
Thanks 😊
August 7, 2026
I’ve bought a few items from Aosom…
I’ve bought a few items from Aosom recently and I have no complaints what’s so ever..
Good Quality, Ordering is easy, and delivered on time.. I would highly recommend this company
July 31, 2026
On time as ordered
August 7, 2026
Value for money and next day delivery
Used Aosom for some time now, they always have a fast delivery, next day and free. I have had various products and always been of good quality and value for money.
July 31, 2026
Customer services were brilliant
Customer services were brilliant.
There was a problem with the order, it appeared to have a missing item, that they went above and beyond to rectify, and when it was found the item was actually not missing, arranged for pick up of extra deliveries.
More than 5*, just outstanding.
August 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wrong parts sent.
The wrong parts of my gazebo were sent. Tried to sort it out with lady on phone, but she wouldn’t listen to what I was asking. Telling me I needed the part numbers, but didn’t have any paperwork. Rang again and spoke to new person, and she was brilliant and arranged for right parts to be sent.
Otherwise I would have given 5 stars. Gazebo is great.
July 31, 2026
Reply from Aosom UK | Online Store
Dear Mrs Andrea,
Thank you very much for taking the time to share your feedback with us. We are genuinely sorry for the inconvenience and frustration caused by the incorrect parts being sent with your gazebo, and especially for the experience you had during your first call with our customer service team.
We sincerely apologise that you felt you were not being listened to and that you were asked for part numbers when you did not have the relevant paperwork available. We completely understand how frustrating this must have been, particularly when you were simply trying to get the correct parts for your gazebo.
We are very grateful to hear that our colleague on your second call was able to understand your concerns, assist you professionally, and arrange for the correct parts to be sent. We truly appreciate your patience and kindness throughout the process.
It is also wonderful to know that you are happy with the gazebo itself. Your feedback, both positive and constructive, is extremely valuable to us, and we will certainly take your comments on board as we continue working to provide a better experience for our customers.
Thank you again for your understanding and for giving us the opportunity to put things right. We sincerely appreciate your business and hope you continue to enjoy your gazebo.
Kind Regards,
After Sale Team
Great product. Great delivery. Whats not to like?!
6x8 metal garden shed was delivered very swiftly with decent instructions and assembled well. Very impressed with company and its goods.
August 7, 2026
Unprompted review
Great service
The kettle and toaster arrived quickly and were really lovely. I bought them for my Daughter's birthday and she is so happy with them!
July 31, 2026
The tent I received was faulty
The tent I received was faulty. Maybe they are not all like that? Still trying to return it.
Apart from the fault which meant the tent couldn’t be put up (ruined a weekend away) it is not easy to put up at all.
A waste of time and money, but will hopefully receive a full refund now that I’ve sent in photos of the fault.
July 30, 2026
Reply from Aosom UK | Online Store
Dear Justine,
We're truly sorry that your purchase had such a negative impact on your planned weekend away.
Receiving a tent with a fault that prevented it from being assembled is understandably frustrating, especially when it meant you were unable to use it when you needed it most. We also regret that the assembly process itself added to your disappointment.
We appreciate that you've already provided photos to support your return request, and we hope the refund is completed as quickly as possible. Thank you for sharing your experience—it highlights the importance of maintaining both product quality and an efficient after-sales process, and we'll ensure your feedback is taken into consideration.
Kind Regards,
After Sales Team
The small mosaic table was for a friend…
The small mosaic table was for a friend she was highly delighted with it .I was very pleased with how quick it was dispatched and delivered within 48 hours well done
August 6, 2026
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